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Customer Testimonials


Gas Furnace Repair in Midway, UT 84049

“We arrived home after a day working at Deer Valley to find the master bedroom temperature at 61 degrees. We normally leave the temp at 65. We raised the temp but after an hour the temp had not increased. As it was too late to call we waited until morning to contact Ponds to report the need for a service visit. The office informed us that John Wood's appointment in Park City had cancelled and he could arrive shortly. That was great news.
John arrived about 30 minutes later and proceeded to check out the furnace. He discovered that the air fan that serves the combustion chamber had failed which prevented the gas igniter from operating which shut down the gas flow – an appreciated feature. He called the office to establish whether a new motor was available and informed us that he could have a new motor at the house for installation between 2 and 3 PM that day. We advised him that we had an appointment in Orem but would be able to return by 3PM. We also indicated that we would call the office to let John know when we were enroute to coordinate times. We arrived at the house at 2:55 and John had beat us by 5 minutes. He installed the new motor and had the furnace up and running within a short time. Ponds support and John's prompt arrival on a day with temperatures in the single digits during the evening hours was wonderful and much appreciated. Thank you.” – Terry B.

Water Filter Maintenance in Midway, UT 84049

“The office kept us informed on our service request and the anticipated time for John's arrival. John called when he was enroute to our location and arrived shortly thereafter. After bringing John up to speed on my concerns he collected the information on the UV fixture which was showing signs of leakage – calcium deposits. He shut down the main water valve and reduced the water pressure in the lines before opening the UV canister and established that there was no sign of water entering the glass tube surrounding the UV light. He then cleaned up the calcium deposits on the top and side of the canister, reset the UV light and secured the cap. He made a call to see if any UV light replacement kits were available so the light could be replaced since it was time to replace the light. Unfortunately none were available and since I had already done the research he said it would be quicker for me to order a replacement kit and ensure that I get faucet washer grease to apply to the o-ring prior to resetting the cap to prevent any further leakage from that area. John was professional and explained what was going on and how to quickly get things back in working order with a UV replacement kit.”

– Terry B.

Gas Furnace Repair in Salt Lake City, UT 84101

“Tim was exceptional in determining the problem and making the repair. I found him to be clear about what he was doing and enjoyable company. He was thoughtful and considerate.”

– Jan A.

Plumbing Repair in Centerville, UT 84014

“We were having plumbing issues that needed attention in three of our bathrooms. Jerry was a pro in taking care of all the problems and getting everything back to working order. Thanks Jerry, (and Ponds) we appreciate you so much!”

– Nalani W.

Gas Furnace Maintenance in Bountiful, UT 84010

“Jake did my annual furnace today. He was very timely. He was fast, efficient and friendly. It was a pleasure to have Jake helping me in my home.”

– Brenda F.

Plumbing Replacement in North Salt Lake, UT 84054

“Juan AND Steve were AMAZING! Emergency SATURDAY basement backup was fixed in one day with the help of Steve, who BTW was on his DAY OFF! He found a sump pump at the warehouse in SUPPORT of his co-worker Juan!.

I found these gentlemen to be extremely knowledgeable, professional and beyond the call of duty in analyzing my problem.

Thank you Juan AND Steve. I am a customer for AS LONG as we own this home.”

– Parmela P.

Plumbing Repair in North Salt Lake, UT 84054

“Steve did a great job fixing our toilet that constantly ran. He is extremely personable and professional. Thanks Steve”

– John A.

Plumbing Replacement in Salt Lake City, UT 84106

“Jerry did a great job replacing the drain under the sink that had been configured incorrectly by another company after a leak which damaged our basement. He also let us know about a couple of other things that need attention, which is much appreciated. Good to know before they are actually a problem! We highly recommend Ponds!”

– Della Rae R.

Plumbing Installation in Holladay, UT 84121

“Steve did a very good job installing our new ice maker. He is personable and professional. He was on time and finished the work in a reasonable length of time. We would definitely recommend Steve.”

– Joel R.

Water Heater Replacement in North Salt Lake, UT 84054

“When we discovered a leak in our water heater the morning we were to leave for a trip, we called Pond’s in a panic. Our call was assigned to Steve, who responded quickly and advised us on how to keep our home safe from water damage while we were gone and to avoid an expensive after hour fee. Even with a miscommunication on my part, Steve still managed to get in and get the job done so that we were not without hot water. He also helped us make improvements on our system so that a future water heater failure would be quickly resolved. Thank you, Steve!”

– Steve M.

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Pond's Plumbing, Heating and Air Conditioning proudly provides HVAC service to Bountiful, North Salt Lake, West Bountiful, Centerville, Park City and the surrounding communities. Visit our service area page for more coverage details, call us at 801-203-3526, or request service online today.