SUMMER IS HERE
DOES YOUR AC NEED SERVICE?
SUMMER IS HERE
DOES YOUR AC NEED SERVICE?
At Pond’s Plumbing, Heating and Air Conditioning, we provide extensive service coupled with decades of experience. Whether you need to fix a snowmelt system, repair that ailing air conditioner or fix that annoying drippy faucet, we can make the repair.
As a company, customer satisfaction is our top priority. We were recently named “Number One in Customer Satisfaction” for having the highest scores in the Rocky Mountain region in the customer service category. We strive to build a relationship with each of our customers so when a problem happens in their home or their friends or family member’s home, they have the comfort of knowing who to call and that they will be taken care of.
TIMES CHANGE, VALUES DON'T
WE UTILIZE TODAY’S TECHNOLOGY WITH GOOD OLD-FASHIONED INTEGRITY READ WHAT OUR CLIENT’S ARE SAYING ABOUT US!
Plumbing Installation in Holladay, UT 84121
“Steve did a very good job installing our new ice maker. He is personable and professional. He was on time and finished the work in a reasonable length of time. We would definitely recommend Steve.”
– Joel R.
Water Heater Replacement in North Salt Lake, UT 84054
“When we discovered a leak in our water heater the morning we were to leave for a trip, we called Pond’s in a panic. Our call was assigned to Steve, who responded quickly and advised us on how to keep our home safe from water damage while we were gone and to avoid an expensive after hour fee. Even with a miscommunication on my part, Steve still managed to get in and get the job done so that we were not without hot water. He also helped us make improvements on our system so that a future water heater failure would be quickly resolved. Thank you, Steve!”
– Steve M.
Water Heater Installation in North Salt Lake, UT 84054
“We had a tankless water heater put in a few months ago. First off, if you've never had one I highly recommend looking into making the change. I speak for everyone in our family when I saw we absolutely love ours. The gentleman we were working with, Steve, did a great job of bouncing ideas of my wife and me before we finally got comfortable with the mindset shift. Even though we love it, it didn't come without its fair share of headaches. We got the tankless installed and all seemed well, but that night we noticed that the device was constantly heating water, even when we weren't using it. It was right below my bedroom and caused me to have a sleepless night! This wasn't suppose to happen and not acceptable. The manufacturer (not Ponds but one of the manufacturers they use) had issued a faulty circuit board.
Steve would call days and weeks after we installed the water heater to see how it was going. He would call the manufacturer, he would advocate for me as the customer, and he would do it on his own time before/after his work hours. He insisted that until we were perfectly happy, he wasn't going away. And true to his word, he stayed in touch with me until we were FULLY satisfied. Yes, I'm finally satisfied with the product – we got the circuit board replaced after some strong-arming the manufacturer from Steve. But I am thrilled with the commitment to quality and satisfaction Steve brought to the table. Steve personified everything good about Pond's.”
– Brian E.
A major part of your health relies on getting a good night’s sleep. That’s why it’s not just important to run your air conditioner during the hot summer days. You also need to keep your home comfortably cool at night as well.Read More
On most thermostats, you can choose between On or Auto for your fan setting. On tells your HVAC unit to run its fans all the time, even when the air isn’t being heated or cooled. Auto means the fan only runs when your air is being treated. It might be a good idea to try…Read More
Air conditioning isn’t exactly a stimulating topic to bring up at parties. It’s not something most people think about too excessively. But at Pond’s Plumbing, Heating & AC, we’re obsessed with it! We want to share with you some things that you may not have known about your air conditioner (AC). We’ve made this list to help you become an informed consumer and get the best out of your purchase.Read More