WELCOME
At Pond’s Plumbing, Heating and Air Conditioning, we provide extensive service coupled with decades of experience. Whether you need to fix a snowmelt system, repair that ailing air conditioner or fix that annoying drippy faucet, we can make the repair.
As a company, customer satisfaction is our top priority. We were recently named “Number One in Customer Satisfaction” for having the highest scores in the Rocky Mountain region in the customer service category. We strive to build a relationship with each of our customers so when a problem happens in their home or their friends or family member’s home, they have the comfort of knowing who to call and that they will be taken care of.
TIMES CHANGE, VALUES DON'T
WE UTILIZE TODAY’S TECHNOLOGY WITH GOOD OLD-FASHIONED INTEGRITY. READ WHAT OUR CLIENTS ARE SAYING ABOUT US!
The negative part of the experience was the fact that he came without the necessary part, through no fault of his own. I sent a photo of the part that needed replacing to you, and I was assured the photo came through and that someone would let the service technician know what to bring. Instead, this call took an extra hour because Rick had to run out and secure the part. No one forwarded the photo to him or informed him of its existence.
Such errors waste everyone's time! Mine in taking, uploading, and double-checking the photo so that the need was clear. Rick's in having to run to find a part. Ours in having to remain at home while we waited. I really expect more efficiency from a company that claims to value customer satisfaction.” – Rob M.