SUMMER IS HERE
DOES YOUR AC NEED SERVICE?
SUMMER IS HERE
DOES YOUR AC NEED SERVICE?
At Pond’s Plumbing, Heating and Air Conditioning, we provide extensive service coupled with decades of experience. Whether you need to fix a snowmelt system, repair that ailing air conditioner or fix that annoying drippy faucet, we can make the repair.
As a company, customer satisfaction is our top priority. We were recently named “Number One in Customer Satisfaction” for having the highest scores in the Rocky Mountain region in the customer service category. We strive to build a relationship with each of our customers so when a problem happens in their home or their friends or family member’s home, they have the comfort of knowing who to call and that they will be taken care of.
TIMES CHANGE, VALUES DON'T
WE UTILIZE TODAY’S TECHNOLOGY WITH GOOD OLD-FASHIONED INTEGRITY READ WHAT OUR CLIENT’S ARE SAYING ABOUT US!
Water Heater Installation in North Salt Lake, UT 84054
“We had a tankless water heater put in a few months ago. First off, if you've never had one I highly recommend looking into making the change. I speak for everyone in our family when I saw we absolutely love ours. The gentleman we were working with, Steve, did a great job of bouncing ideas of my wife and me before we finally got comfortable with the mindset shift. Even though we love it, it didn't come without its fair share of headaches. We got the tankless installed and all seemed well, but that night we noticed that the device was constantly heating water, even when we weren't using it. It was right below my bedroom and caused me to have a sleepless night! This wasn't suppose to happen and not acceptable. The manufacturer (not Ponds but one of the manufacturers they use) had issued a faulty circuit board.
Steve would call days and weeks after we installed the water heater to see how it was going. He would call the manufacturer, he would advocate for me as the customer, and he would do it on his own time before/after his work hours. He insisted that until we were perfectly happy, he wasn't going away. And true to his word, he stayed in touch with me until we were FULLY satisfied. Yes, I'm finally satisfied with the product – we got the circuit board replaced after some strong-arming the manufacturer from Steve. But I am thrilled with the commitment to quality and satisfaction Steve brought to the table. Steve personified everything good about Pond's.”
– Brian E.
Plumbing Repair in Layton, UT 84040
“great service. the technician was professional and punctual.”
– Ryan g.
Boiler Repair in Bountiful, UT 84010
“I have seldom worked with or had work done that was as professional as that by your service associate, Tim Rice. He was prompt. He was friendly. He knew what he was talking about and he shared his knowledge with me as he worked through our issues with the boiler in our home. I especially loved that he cared that we were pleased and that his work was well done. I felt that he went the extra mile with me and I could tell that he was wanted the work to be a good representation of him and of Ponds. He checked and double checked his work and the products he was installing. From my viewpoint he is an excellent ambassador of your company, Because of him we will be using Ponds for our plumbing and heating needs going forward. I am glad that I found your company and I will be recommending you to others.”
– Larry R.
Air conditioning isn’t exactly a stimulating topic to bring up at parties. It’s not something most people think about too excessively. But at Pond’s Plumbing, Heating & AC, we’re obsessed with it! We want to share with you some things that you may not have known about your air conditioner (AC). We’ve made this list to help you become an informed consumer and get the best out of your purchase.Read More
It’s time to replace your old or broken AC unit in your North Salt Lake home and you don’t want anything to go wrong with the new one. Avoid the common mistakes people make when purchasing a new air conditioner and learn how to prevent them.Read More