Archives: Reviews
“John Denison from Ponds was exceptional to work with. He was courteous, professional, and extremely knowledgeable. He took the time to thoroughly educate me about air conditioning systems, patiently answered all of my questions, and made the entire process easy to understand. I highly recommend working with John to anyone considering a new HVAC system.”
– Ron B.
“This was an after hours service request to repair my AC. I was very quickly contacted by Bryan asking questions and offering possible solutions. It was decided that he needed to personally analyze the problem. He did a great job of quickly and professionally isolating the fault to the outside breaker. The breaker has been replaced, and the AC is running. Thank you Pond's for the rapid service. Thank you Bryan for your skills.”
– Ted J.
“Rick Montgomery cool guy and did a great job. Discussed possible future works. He discovered a bad valve on the hot water supply that could have been a big headache in the future. Thanks Rick !”
– Kevin B.
“Bryan did an excellent job on my A/C tune up!”
– Kent C.
“Tim came today to check on the boiler that had timed out ignition. He has been maintaining the boiler for a few years and knew exactly what to do. He was also training Dallen who was great. Checked everything made few adjustments and life is good. The were quick, clean and courteous. The best.”
– Paul p.
“Pedro installed a new bathroom drain assembly. He knows what's needed & how to do it. Friendly, & cheerful.”
– Valon S.
“Our water heater went out. And we called Ponds spoke with Bianca who was very helpful. And she was able to get us on the schedule for the next day.
Pedro and Logan came out and installed the new water heater. They were very helpful and professional.
Absolutely happy with the service we received.”
– Kristin D.
“Rick and Dan were fantastic! They were prompt, friendly and efficient. We had a house full of guests and needed a quick fix for the bunk room shower. Everything was performed in a professional manner and we can’t thank Rick and Ponds enough for the quick action.”
– Paul P.
“Tim and Bryan were great to work with. Explained the repair that was necessary for my new Heat Pump. Thank you for the quick, efficient service.”
– Lisa D.
“Logan was amazing from the very beginning. Looked at the existing water heater and determined it was through Home Depot. After reviewing I decided messing with the warranty was not going to be easy since it was installed by the previous home owner.
We when ahead with a new one for installation. Logan was very thorough in explaining the options available. Installation was amazing as was Logan. Pond will always be on the top of list for future needs.
Great job Logan!’”
– Craig W.
“My Water Heater went out on Thursday night. I called for repair, but their schedule was full for today, Friday, but would put me on the first available if a cancellation came in. Within a half hour something changed in their schedule, so they were able to help me out right away. Your 2-man crew came out and fixed me up. They were considerate of my home and were skilled and qualified for the task at hand and did a great job.
Thanks Ponds Plumbing for taking care of my problem.”
– William B.
– William B.
“Very thorough diagnosis. Great communication about what was happening and how to fix it. Minimal disruption to business.”
– Dave A.
– Dave A.
“My experience with Tim and Bryan exceeded expectations. They were professional, courteous, and knew exactly the tests to run to correct the lack of heat issues we were experiencing. We expected paying for a new furnace, but tests revealed only a part was needed. Their honesty is impeccable! I would highly recommend them to anyone!”
– Midge B.
– Midge B.
“Jeff has worked at our house before and knows what to do. Great Service!”
– John P.
– John P.
“Another great experience with good experience and resolution!”
– Wade S.
– Wade S.
“As always, Ponds gets it done and then some. Every inch of work was explained and detailed out at its conclusion. Finding great technicians in PC is not easy. Ponds nails it every time!”
– Skip M.
– Skip M.
“Always thorough and promptly handles the issue. Tim is great and Brian was there as well., excellent work.”
– Paul P.
– Paul P.
“John was great! Called on his way. Was on time, professional. Took the time to explain to me what was wrong and how he planned to fix/service my system.
You guys always get it right the first time. Thanks !”
– George L.
– George L.
“Very expensive but always great service.”
– Gifford L.
– Gifford L.
“FANTASTIC PONDS PLUMBING TEAM!
Tim took the lead with a detailed strategy and together, both Tim and Chris, were able to decipher and complete the work step-by-step without adding any unnecessary components or labor.
Very efficient & transparent & trustworthy.
I would highly recommend!
Also, would like to add how helpful Tiffany was on their Scheduling with a sense of urgency…
Really appreciated her help.”
– Frances M.
– Frances M.
“He was on time, explained what he would do and showed me what he had done.”
– Lynne W.
– Lynne W.
“fvery riendly and very competent”
– Annette M.
– Annette M.
“Logan did a fantastic job, as before. It was more tricky than I expected and Logan made us aware of the potential for the plastic fittings on the faucet we bought to fracture, potentially creating a flood. So, he placed a water detector alarm beneath our sink so we would be aware of water leakage.”
– Graeme M.
– Graeme M.
“Pond’s did a great job servicing our boiler, and Griffin was excellent. He showed up on time, was respectful, kept everything neat, and communicated clearly throughout the whole process. Really appreciated the professionalism — highly recommend!”
– Lucas J.
– Lucas J.
“Timely, polite and informative 5 stars”
– sally h.
– sally h.
“Bryan from Pond's arrived on time, nicely reminded us of our appointment, was careful in our home, answered our questions and serviced our furnace. We are very happy with Pond's.”
– Lorna K.
– Lorna K.
“Bryan was friendly, courteous and professional. He was punctual, explained what he did and gave us a list of additional things to consider, but was not pushy. Thanks!”
– Doug K.
– Doug K.
“i wish every service or repair person that came to our house was as good as Tim.
knows what he is doing and get it right the first time.
extremely satisfied with all the work he has done for us”
– Reid S.
– Reid S.
“Rick was fabulous, easy to work with and very accommodating.
The negative part of the experience was the fact that he came without the necessary part, through no fault of his own. I sent a photo of the part that needed replacing to you, and I was assured the photo came through and that someone would let the service technician know what to bring. Instead, this call took an extra hour because Rick had to run out and secure the part. No one forwarded the photo to him or informed him of its existence.
Such errors waste everyone's time! Mine in taking, uploading, and double-checking the photo so that the need was clear. Rick's in having to run to find a part. Ours in having to remain at home while we waited. I really expect more efficiency from a company that claims to value customer satisfaction.”
– Rob M.
– Rob M.
“Rick was fabulous, easy to work with and very accommodating.
The negative part of the experience was the fact that he came without the necessary part, through no fault of his own. I sent a photo of the part that needed replacing to you, and I was assured the photo came through and that someone would let the service technician know what to bring. Instead, this call took an extra hour because Rick had to run out and secure the part. No one forwarded the photo to him or informed him of its existence.
Such errors waste everyone's time! Mine in taking, uploading, and double-checking the photo so that the need was clear. Rick's in having to run to find a part. Ours in having to remain at home while we waited. I really expect more efficiency from a company that claims to value customer satisfaction.”
– Rob M.
– Rob M.
“Communicated very well. Made sure we knew what he was doing and what we need to do going forward.”
– Larry R.
– Larry R.
“Communicated very well. Made sure we knew what he was doing and what we need to do going forward.”
– Larry R.
– Larry R.
“Bryan did a great job and was very personable.”
– Bill T.
– Bill T.
“Bryan did a great job and was very personable.”
– Bill T.
– Bill T.
“Bryan was fast and efficient. He was pleasant to work with and left my home just like he found it. The thing that I appreciated the most was I was called when there was an earlier opening and my semi-annual maintenance was done 5 days early. Thanks to Bryan!”
– Brenda F.
– Brenda F.
“Bryan was fast and efficient. He was pleasant to work with and left my home just like he found it. The thing that I appreciated the most was I was called when there was an earlier opening and my semi-annual maintenance was done 5 days early. Thanks to Bryan!”
– Brenda F.
– Brenda F.
“Fast and efficient. Excellent service.”
– Gary F.
– Gary F.
“Fast and efficient. Excellent service.”
– Gary F.
– Gary F.
“Tim is the best and thorough technician I have ever worked with. He explains things well and easy to work with. And a great guy.”
– Jerry A.
– Jerry A.
“Tim is the best and thorough technician I have ever worked with. He explains things well and easy to work with. And a great guy.”
– Jerry A.
– Jerry A.
“Logan was such a great help. He let me know what needed to be done, gave me options and did the job quick and effectively. He gave ideas for solutions to another problem we are having and provided quotes.”
– Annette A.
– Annette A.
“Logan was such a great help. He let me know what needed to be done, gave me options and did the job quick and effectively. He gave ideas for solutions to another problem we are having and provided quotes.”
– Annette A.
– Annette A.
“Very impressed with Ponds and Logan.”
– Dick B.
– Dick B.
“We had many questions which were all answered in detail.”
– Sharon S.
– Sharon S.
“We had many questions which were all answered in detail.”
– Sharon S.
– Sharon S.
“Outstanding service from Jeff Child
I recently had maintenance done on my boiler and radiant heat system, and Jeff Child was the technician who came out. He was incredibly professional, clearly knowledgeable, and a fantastic communicator throughout the entire process. He explained everything he was doing, answered all my questions with patience, and made sure the system was running smoothly before he left. I really enjoyed working with him and would gladly recommend him to anyone needing plumbing or heating work done. Great experience from start to finish!”
– Justin W.
– Justin W.
“Outstanding service from Jeff Child
I recently had maintenance done on my boiler and radiant heat system, and Jeff Child was the technician who came out. He was incredibly professional, clearly knowledgeable, and a fantastic communicator throughout the entire process. He explained everything he was doing, answered all my questions with patience, and made sure the system was running smoothly before he left. I really enjoyed working with him and would gladly recommend him to anyone needing plumbing or heating work done. Great experience from start to finish!”
– Justin W.
– Justin W.
“Logan was early and got right to work on our plumbing issues. He fixed our garbage disposal. He inspected our bathroom faucet leaks and explained the process for repairing the problem. He went and got the replacement parts and fixed them. Logan was friendly, knowledgeable and professional. He’s the best! Thank you Pond’s!”
– Stacy J.
– Stacy J.
“Logan explained things really well. Thank you”
– John P.
– John P.
“Rick did a great job in explaining what needed to happen and how best to maintain it. He came on time and did the job with professionalism and knowledge! Appreciated his helpfulness and patience. Would definitely refer him to anyone needing plumbing help.
Thank you, Rick!!!”
– Debra H.
– Debra H.
“Logan was terrific and knowledgeable. He carefully explained things to us, letting us know our options.”
– Graeme M.
– Graeme M.
“Ponds is amazing! I have used them for 21 years They are always responsive, the guys are all nice and helpful and they truly aim to please! They always take good care of my house and send someone out quickly when I need something. I Love Ponds!”
– Allison D.
– Allison D.
“Putting in a new furnace/AC is not for the weak hearted. Travis oversaw the installation on our unit and he and his crew did a fabulous job insuring us of continued quality and reliability associated with the Ponds company. He was kind, knowledgeable and efficient and was sensitive to details. His crew was no less efficient. Five stars for Travis and crew.”
– Orval F.
– Orval F.
“Logan performed an excellent repair on a hidden leak on one of our valves. He was pleasant, efficient and knew his job, Continuing the fine Ponds reputation for excellent five star service.”
– Orval F.
– Orval F.
“Everything was well addressed and handled professionally”
– Michael B.
– Michael B.
“A real professional. Knows his stuff. Methodical. Always great results.”
– Stan E.
– Stan E.
“Rick did an excellent job of installing a new toilet and support bars for my elderly mother. I am always impressed with the professionalism and quality of the servicemen from Pond's Plumbing.”
– Becky P.
– Becky P.
“Bryan did an extremely thorough job, especially cleaning the compressor coils.”
– John L.
– John L.
“Very satisfied with the work that Rick did. He was very professional and actually found another issue that he took care of. Thank you Rick”
– Barbara s.
– Barbara s.
“Bryan was what everyone would expect and hope for when it comes to dealing with home appliances like our air conditioner – he was very thorough, explained everything, professional, was attentive to detail. I would most definitely recommend Bryan and Pond's service overall.”
– Susan P.
– Susan P.
“Joe was prompt. He worked hard and went the extra mile. He carefully checked everything several times after installing the toilet and made sure it was installed and working perfectly. We are happy with the experience.”
– Hart W.
– Hart W.
“Joe was fantastic. He was so friendly and assuring and sensitive to my situation. We had been in the middle of a water disaster that we thought had been resolved, but the leak recurred from a different source. He got here faster than expected and got right on it. I was nervous because it was in a difficult location. But he was very qualified in solving the problem quickly with minimal damage. And then put things back together where it looked like very little work had been done.. He answered all my questions and gave more information on how I can minimalize future issues due to my hard water. I feel confident that he resolved my problem and look forward to having him work in my home on other installation needs.”
– Cheryl J.
– Cheryl J.
“Tim is the best. Great communicator and really a pro. A pleasure to work with.”
– Jerry A.
– Jerry A.
“Bryce from Ponds was super responsive and professional in getting our system back on line.
He went way above our expectations, quickly and efficiently responding to our weekend call for help.”
– Randy P.
– Randy P.
“I had my heating/AC installed by Ponds in 2007 and call them for maintenance every couple of years. They are always professional and so kind. They are fair and always communicate. It’s almost like family, they are invested in your home. Thanks for checking my AC today Brian. I truly appreciate it.”
– Robin H.
– Robin H.
“Tim is outstanding. Personable, knowledgeable, professional. He has been our trusted technician for years .”
– Deborah S.
– Deborah S.
“Bryce did a great job; he stayed after the issue until he got it solved.”
– Josh J.
– Josh J.
“Rick did a great job with a plumbing repair in the kitchen. He was on time, professional and efficient. We've been using you guys for HVAC and plumbing for years. You always do excellent work. Thank you.”
– David G.
– David G.
“Travis gave my mother a quote for A/C. He was very patient and went over all her options in a manner that she could understand! He is the best”
– Lisa J.
– Lisa J.
“Rick was on time. Rick knew what he was doing to install and replace my water heater. As he worked, he commuted what he was doing. Much appreciated. Rick and Pond's are great!”
– Renae B.
– Renae B.
“Luke was very knowledgeable and knew exactly what he needed to do to get our new sink/faucet/disposal installed and working. He even double checked that the dishwasher drained correctly. The disposal is so quiet, it’s nice. Luke came out a couple of weeks ago and fixed a leak in our garage and had done such a great job then as well. I can very happily recommend Pond’s Plumbing-Heating and especially Luke.”
– Laurie H.
– Laurie H.
“Bryce did a great job identifying the problem right away and laying out what needed to be done.”
– Josh J.
– Josh J.
“A pleasant fellow – he provided a thorough explanation.”
– Meir S.
– Meir S.
“Brian was efficient and courtesy. He and his helper work quietly and keep track of where my naughty dog was.”
– Sterling B.
– Sterling B.
“Exceptional service. 10 Stars.
Patient, professional, knowledgeable -greatly exceeded expectations and couldn’t be more appreciative”
– Susan P.
– Susan P.
“Alex completed the spring maintenance in a timely manner and was courteous.”
– Dale M.
– Dale M.
“Tim is always extremely efficient and does everything necessary to keep the system running correctly. He's always pleasant, timely and as good as they come.”
– Tracy C.
– Tracy C.
“Luke spent an entire afternoon trying to clear my main water line, and was totally disappointed when it wouldn’t clear, I’d share a foxhole with him anytime.”
– Jon R.
– Jon R.
“Logan stopped by to provide an estimate on work we needed to have done. He was very helpful. He explained what needed to be done and why.”
– John H.
– John H.
“Joe was courteous and professional during the visit. He was clean, kept his appointment time, He did his work well.”
– Julie H.
– Julie H.
“Joe was courteous and professional during the visit. He was clean, kept his appointment time, He did his work well.”
– Julie H.
– Julie H.
“Knowledgeable, Friendly, courteous, service. Explained everything and answered all questions very well. I just wish I didn't have to buy all 5 gallons of ethylene glycol $110/gallon when I only needed 2.5 gallons. Pond's could've used that for another customer and saved us both a couple hundred dollars!”
– Lawrence I.
– Lawrence I.
“Knowledgeable, Friendly, courteous, service. Explained everything and answered all questions very well. I just wish I didn't have to buy all 5 gallons of ethylene glycol $110/gallon when I only needed 2.5 gallons. Pond's could've used that for another customer and saved us both a couple hundred dollars!”
– Lawrence I.
– Lawrence I.
“Tim is extremely knowledgeable and always takes the time to explain any issues and answer all questions.”
– Laurie N.
– Laurie N.
“Tim is extremely knowledgeable and always takes the time to explain any issues and answer all questions.”
– Laurie N.
– Laurie N.
“Very knowledgeable and professional. Great communication skills and explained everything about our system. We really appreciated Jon.”
– LISA C.
– LISA C.
“Very knowledgeable and professional. Great communication skills and explained everything about our system. We really appreciated Jon.”
– LISA C.
– LISA C.
“You won’t ever be sorry you’ve gone with Ponds Plumbing . Jeff was very knowledgeable and washed no time getting our heat turned back on. The virtual diagnostic saved a day. So thank you, thank you!”
– Jodi I.
– Jodi I.
“You won’t ever be sorry you’ve gone with Ponds Plumbing . Jeff was very knowledgeable and washed no time getting our heat turned back on. The virtual diagnostic saved a day. So thank you, thank you!”
– Jodi I.
– Jodi I.
“Luke was everything an old lady would hope for in a plumber. He was able to recognize the cause of the issue and repair the main problem…ALONG WITH a couple of adjacent issues. Luke is an example of a Renaissance Man. Very knowledgeable in many areas. I hope he comes every time I call Ponds”
– Sheri B.
– Sheri B.
“Luke was everything an old lady would hope for in a plumber. He was able to recognize the cause of the issue and repair the main problem…ALONG WITH a couple of adjacent issues. Luke is an example of a Renaissance Man. Very knowledgeable in many areas. I hope he comes every time I call Ponds”
– Sheri B.
– Sheri B.
“Jeff was thorough and quick. We had our heat running again in a short amount of time.”
– Pam N.
– Pam N.
“Jeff was thorough and quick. We had our heat running again in a short amount of time.”
– Pam N.
– Pam N.
“Bryce was friendly, efficient & found the problem with my furnace.
I enjoyed having him do the repair work.”
– Anne B.
– Anne B.
“Bryce was friendly, efficient & found the problem with my furnace.
I enjoyed having him do the repair work.”
– Anne B.
– Anne B.
“After I called Ralph, Logan was here to save us from a flood as water was pouring out of our old water heater. He diagnosed the problem and went to work. He did an excellent job of installing a new water heater and the necessary parts and explained everything I asked him very well. A job well done.
Ralph Pond has been very good to me. His employees from the office to those who come to my home have always been professional and successful in repairing or replacing what ever is needed.
Thanks to all of them!
Jon O”
– Jon O.
– Jon O.
“After I called Ralph, Logan was here to save us from a flood as water was pouring out of our old water heater. He diagnosed the problem and went to work. He did an excellent job of installing a new water heater and the necessary parts and explained everything I asked him very well. A job well done.
Ralph Pond has been very good to me. His employees from the office to those who come to my home have always been professional and successful in repairing or replacing what ever is needed.
Thanks to all of them!
Jon O”
– Jon O.
– Jon O.
“Joe was great. He arrived on time, was conscientious, and carefully explained the problem with our water softener. He impressed us as courteous, trustworthy, and professional.”
– Craig P.
– Craig P.
“Joe was great. He arrived on time, was conscientious, and carefully explained the problem with our water softener. He impressed us as courteous, trustworthy, and professional.”
– Craig P.
– Craig P.
“Tim quickly diagnosed the problem causing the leak and made the necessary repairs. After replacing a valve assembly he tested for leaks and proper system operation. I trust Tim to always do the right thing in the right way. He is a pleasure to work with.”
– Barry S.
– Barry S.
“Tim quickly diagnosed the problem causing the leak and made the necessary repairs. After replacing a valve assembly he tested for leaks and proper system operation. I trust Tim to always do the right thing in the right way. He is a pleasure to work with.”
– Barry S.
– Barry S.
“Ten stars for Michael. Everything you’d expect from a professional. He was efficient, tidy, and pleasant. All employees of any company should be as great as he was for us.”
– Mary M.
– Mary M.
“Ten stars for Michael. Everything you’d expect from a professional. He was efficient, tidy, and pleasant. All employees of any company should be as great as he was for us.”
– Mary M.
– Mary M.
“He immediately started figuring out our drainage problem after listening to the history leading up to the problem.. He reamed and tested the two drain lines from the kitchen and washroom. There didn’t appear to be a backup of water after that.
I requested that the main line out of the house also be reamed/rotored, but Pond’s reportedly did not have the equipment available for that and referred me to another company that they work with and trust.
Michael did a good job. He was pleasant, tidy, and efficient.”
– Susan P.
– Susan P.
“He immediately started figuring out our drainage problem after listening to the history leading up to the problem.. He reamed and tested the two drain lines from the kitchen and washroom. There didn’t appear to be a backup of water after that.
I requested that the main line out of the house also be reamed/rotored, but Pond’s reportedly did not have the equipment available for that and referred me to another company that they work with and trust.
Michael did a good job. He was pleasant, tidy, and efficient.”
– Susan P.
– Susan P.
“John made a thorough diagnosis and fixed the problem to our satisfaction.”
– Peter S.
– Peter S.
“John made a thorough diagnosis and fixed the problem to our satisfaction.”
– Peter S.
– Peter S.
“Great fast job repairing the toilet”
– Michael A.
– Michael A.
“Great fast job repairing the toilet”
– Michael A.
– Michael A.
“Everything about Alex is professional. He is always on time and he calls when he is on his way to your house. He is very knowledgeable about the radiant heating system and always explains what is going on with the heating system. He makes you feel comfortable.”
– James C.
– James C.
“Everything about Alex is professional. He is always on time and he calls when he is on his way to your house. He is very knowledgeable about the radiant heating system and always explains what is going on with the heating system. He makes you feel comfortable.”
– James C.
– James C.
“The issue with the running basement toilet was resolved quickly and efficiently.
Shortly after that repair, the ice maker across the room started to leak (and has been doing so for some time). I shut the water off to the sink but have been unable to budge the lever that looks like it goes into the ice making device. Any thoughts, ideas, or suggestions would be welcome.
Thank you.
Phil”
– Philip M.
– Philip M.
“The issue with the running basement toilet was resolved quickly and efficiently.
Shortly after that repair, the ice maker across the room started to leak (and has been doing so for some time). I shut the water off to the sink but have been unable to budge the lever that looks like it goes into the ice making device. Any thoughts, ideas, or suggestions would be welcome.
Thank you.
Phil”
– Philip M.
– Philip M.
“Travis was very professional and helpful.”
– Cristie P.
– Cristie P.
“Travis was very professional and helpful.”
– Cristie P.
– Cristie P.
“Luke listened to our needs, was knowledgeable, and corrected/repaired everything that we asked him to do. We’ve had bad luck with other plumbers; we were very happy with the work that Luke did.”
– Josh J.
– Josh J.
“Luke listened to our needs, was knowledgeable, and corrected/repaired everything that we asked him to do. We’ve had bad luck with other plumbers; we were very happy with the work that Luke did.”
– Josh J.
– Josh J.
“Tim did a great job explaining things to me. We appreciate Ponds' reliability and expertise.”
– Matt H.
– Matt H.
“Tim did a great job explaining things to me. We appreciate Ponds' reliability and expertise.”
– Matt H.
– Matt H.
“We were very pleased with our service from Pond's. We were able to get scheduled quickly, Luke communicated with us about his arrival time and he fixed the problem with our water softener quickly. When we call Pond's, we call with confidence that our problems will be handled properly.”
– Lorna K.
– Lorna K.
“We were very pleased with our service from Pond's. We were able to get scheduled quickly, Luke communicated with us about his arrival time and he fixed the problem with our water softener quickly. When we call Pond's, we call with confidence that our problems will be handled properly.”
– Lorna K.
– Lorna K.
“Luke was great! Polite, friendly, quickly found the problem and fixed it.”
– Doug K.
– Doug K.
“Luke was great! Polite, friendly, quickly found the problem and fixed it.”
– Doug K.
– Doug K.
“Tim is very knowledgeable and explained what he did and super polite.”
– Judith M.
– Judith M.
“Tim is very knowledgeable and explained what he did and super polite.”
– Judith M.
– Judith M.
“Bryce Leavitt was on time and got the checkup done.”
– Carol C.
– Carol C.
“Bryce Leavitt was on time and got the checkup done.”
– Carol C.
– Carol C.
“Ponds Plumbing and Luke Clement were outstanding. Two days before Christmas we had a drainage problem throughout a rental unit we manage, and Pond's worked us into the schedule and addressed the problem. They showed up when they said they would and kept me updated throughout the process. Very professional and courteous.”
– Craig P.
– Craig P.
“Ponds Plumbing and Luke Clement were outstanding. Two days before Christmas we had a drainage problem throughout a rental unit we manage, and Pond's worked us into the schedule and addressed the problem. They showed up when they said they would and kept me updated throughout the process. Very professional and courteous.”
– Craig P.
– Craig P.
“Tim is great to work with! He is highly competent and thorough. Over the years his recommendations have vastly improved the efficiency and longevity of our boiler system.”
– Barry S.
– Barry S.
“Tim is great to work with! He is highly competent and thorough. Over the years his recommendations have vastly improved the efficiency and longevity of our boiler system.”
– Barry S.
– Barry S.
“Luke Clement did an excellent job installing my kitchen faucet and was very professional and friendly. He spent time explaining things. He also went above and beyond in helping resolve my refrigerator light issue which was not part of the job. As a result, I ordered what I needed to fix the light. He’s super thoughtful and helpful. Excellent customer service.”
– Debra H.
– Debra H.
“Luke Clement did an excellent job installing my kitchen faucet and was very professional and friendly. He spent time explaining things. He also went above and beyond in helping resolve my refrigerator light issue which was not part of the job. As a result, I ordered what I needed to fix the light. He’s super thoughtful and helpful. Excellent customer service.”
– Debra H.
– Debra H.
“We love it when we're able to get on John's schedule. He always does a great job and keeps things running well. He's helped us so many times in emergencies when things go wrong and has helped us to prevent emergencies with great preventative maintenance.”
– Ellie J.
– Ellie J.
“We love it when we're able to get on John's schedule. He always does a great job and keeps things running well. He's helped us so many times in emergencies when things go wrong and has helped us to prevent emergencies with great preventative maintenance.”
– Ellie J.
– Ellie J.
“Luke did an outstanding job assessing the plumbing needs and recommending the proper replacement. Parts were in short supply and Luke did a fantastic job of a temporary fix to allow some water in the home. He tracked down and acquired the needed parts and finished the job late into the evening. We appreciate his dedication to getting the job done as soon as possible. He is personable and a joy to have remedy our plumbing problem.”
– John L.
– John L.
“Luke did an outstanding job assessing the plumbing needs and recommending the proper replacement. Parts were in short supply and Luke did a fantastic job of a temporary fix to allow some water in the home. He tracked down and acquired the needed parts and finished the job late into the evening. We appreciate his dedication to getting the job done as soon as possible. He is personable and a joy to have remedy our plumbing problem.”
– John L.
– John L.
“Michael did a good job replacing our pressure limiting valve and broken spigot, then advised of a potential problem.”
– Douglas N.
– Douglas N.
“Michael did a good job replacing our pressure limiting valve and broken spigot, then advised of a potential problem.”
– Douglas N.
– Douglas N.
“Luke Allred and Rick Montgomery replaced an aged iron toilet drainpipe and feeder lines from the tub and sink.
They did a spectacular job of the above as well as dealing with unexpected structural issues with the same. It was very hard work in a very small space. They were efficient, tidy and easy to talk to.”
– Susan P.
– Susan P.
“Luke Allred and Rick Montgomery replaced an aged iron toilet drainpipe and feeder lines from the tub and sink.
They did a spectacular job of the above as well as dealing with unexpected structural issues with the same. It was very hard work in a very small space. They were efficient, tidy and easy to talk to.”
– Susan P.
– Susan P.
“Bryce did a great job. He was personable and helpful!”
– Annette A.
– Annette A.
“Bryce did a great job. He was personable and helpful!”
– Annette A.
– Annette A.
“Travis arrived the same day we called for service. He assessed the situation and made a recommendation regarding our leaky furnace. We appreciate the honesty of Travis and Pond's, rather than some other companies that just want to sell unnecessary products. Thank you.”
– Dennis H.
– Dennis H.
“Travis arrived the same day we called for service. He assessed the situation and made a recommendation regarding our leaky furnace. We appreciate the honesty of Travis and Pond's, rather than some other companies that just want to sell unnecessary products. Thank you.”
– Dennis H.
– Dennis H.
“Brian was awesome. He arrived and immediately worked on our leaky furnace problem. He provided technical info, good maintenance practices, and saved us a lot of money. Thanks Brian.”
– Dennis H.
– Dennis H.
“Brian was awesome. He arrived and immediately worked on our leaky furnace problem. He provided technical info, good maintenance practices, and saved us a lot of money. Thanks Brian.”
– Dennis H.
– Dennis H.
“Luke has done work for me before. He’s a good man & made great suggestions on how to fix the problem.”
– Shirley S.
– Shirley S.
“Luke has done work for me before. He’s a good man & made great suggestions on how to fix the problem.”
– Shirley S.
– Shirley S.
“Very pleased with Jeff. He arrived within the scheduled time period and was efficient, knowledgable, and pleasant to be around.”
– Rand B.
– Rand B.
“Very pleased with Jeff. He arrived within the scheduled time period and was efficient, knowledgable, and pleasant to be around.”
– Rand B.
– Rand B.
“Tim has been providing us service for 10 years. He is a true expert, always works hard to make our systems reliable, personable, clean, and thoughtful. Tim was lucky to hone his skills under the tutelage of John Wood, another member of the Pond's team who has helped us for years. When a company develops, maintains and supports long term employees like Tim and John, I suspect it's because of great management with a long-term vision.”
– Steve P.
– Steve P.
“Tim has been providing us service for 10 years. He is a true expert, always works hard to make our systems reliable, personable, clean, and thoughtful. Tim was lucky to hone his skills under the tutelage of John Wood, another member of the Pond's team who has helped us for years. When a company develops, maintains and supports long term employees like Tim and John, I suspect it's because of great management with a long-term vision.”
– Steve P.
– Steve P.
“This is a BxB test; please respond when received.”
– Abby H.
– Abby H.
“This is a BxB test; please respond when received.”
– Abby H.
– Abby H.
“Seemed to be knowledgeable and was very pleasant. Explained what he suggested and then what he did. Was certainly careful and clean.”
– Grant T.
– Grant T.
“Seemed to be knowledgeable and was very pleasant. Explained what he suggested and then what he did. Was certainly careful and clean.”
– Grant T.
– Grant T.
“Always knowledgeable and efficient
Quality work”
– Camilla H.
– Camilla H.
“Always knowledgeable and efficient
Quality work”
– Camilla H.
– Camilla H.
“Luke Clement did our service. He was very respectful & polite. He explained what the problem was in detail. He was able to get the part & in all fast & efficient.”
– Carol A.
– Carol A.
“Luke Clement did our service. He was very respectful & polite. He explained what the problem was in detail. He was able to get the part & in all fast & efficient.”
– Carol A.
– Carol A.
“I really appreciate Tim coming out on a weekend to take care of the repair. Fortunately, it was only a temp sensor so we are back in business. Tim was helpful and informative about the problem and what he was doing to replace the defective part.”
– Rob M.
– Rob M.
“I really appreciate Tim coming out on a weekend to take care of the repair. Fortunately, it was only a temp sensor so we are back in business. Tim was helpful and informative about the problem and what he was doing to replace the defective part.”
– Rob M.
– Rob M.
“Jeff was very tidy, quiet and respectful. He explained everything.”
– Brent H.
– Brent H.
“Jeff was very tidy, quiet and respectful. He explained everything.”
– Brent H.
– Brent H.
“Michael is such a great technician. He went about troubleshooting in all of the right ways and then he explained everything very well and with patience. I appreciated his work today! . He and all of your plumbers show great care and consideration in their jobs, and as a customer, I really appreciate that.”
– Margaret R.
– Margaret R.
“Michael is such a great technician. He went about troubleshooting in all of the right ways and then he explained everything very well and with patience. I appreciated his work today! . He and all of your plumbers show great care and consideration in their jobs, and as a customer, I really appreciate that.”
– Margaret R.
– Margaret R.
“As usual the service was fast and efficient. Jeff Child had Bryce Leavitt with him. It was also nice that I had called in today and they had an opening and were probably here in 15 minutes.”
– Brenda F.
– Brenda F.
“As usual the service was fast and efficient. Jeff Child had Bryce Leavitt with him. It was also nice that I had called in today and they had an opening and were probably here in 15 minutes.”
– Brenda F.
– Brenda F.
“Easy to schedule site visit for replacing existing HVAC system. Arrived on time; assessed our needs; provided several options and thoroughly explained them, all while on site . We highly recommend them.”
– Eric K.
– Eric K.
“Easy to schedule site visit for replacing existing HVAC system. Arrived on time; assessed our needs; provided several options and thoroughly explained them, all while on site . We highly recommend them.”
– Eric K.
– Eric K.
“Luke Clement was great. He did a good job with my drain”
– Jeffery J.
– Jeffery J.
“Luke Clement was great. He did a good job with my drain”
– Jeffery J.
– Jeffery J.
“Travis came out and did a diagnostic review of our current systema and then educated us on the different options. He was not pushy or manipulative. he was very professional and polite. He called before he came and arrived when he said he would.”
– Brent P.
– Brent P.
“Travis came out and did a diagnostic review of our current systema and then educated us on the different options. He was not pushy or manipulative. he was very professional and polite. He called before he came and arrived when he said he would.”
– Brent P.
– Brent P.
“Great job!
Quick and well done.”
– James y.
– James y.
“Great job!
Quick and well done.”
– James y.
– James y.
“Jeff was very professional, knowledgeable, took the time to explain the issue and walked me through the process. I highly recommend calling these guys for service!”
– Kara B.
– Kara B.
“Jeff was very professional, knowledgeable, took the time to explain the issue and walked me through the process. I highly recommend calling these guys for service!”
– Kara B.
– Kara B.
“Alex came early, assessed promptly and notified me of options”
– Douglas N.
– Douglas N.
“Alex came early, assessed promptly and notified me of options”
– Douglas N.
– Douglas N.
“Josh Hipwell and Ryan did a great job installing our new split system. Things are running great, and the job was cleaned up daily. Before they left, they gave an overview of all the equipment. It is great to see the experienced lead training the new guy and doing it with respect and courtesy. Great team and great job. Thank you.”
– Chris V.
– Chris V.
“Josh Hipwell and Ryan did a great job installing our new split system. Things are running great, and the job was cleaned up daily. Before they left, they gave an overview of all the equipment. It is great to see the experienced lead training the new guy and doing it with respect and courtesy. Great team and great job. Thank you.”
– Chris V.
– Chris V.
“Jeff was prompt, pleasant and knowledgeable. He explained everything to us thoroughly, exactly the kind of service we have always received fromPonds!”
– Bob M.
– Bob M.
“Jeff was prompt, pleasant and knowledgeable. He explained everything to us thoroughly, exactly the kind of service we have always received fromPonds!”
– Bob M.
– Bob M.
“Travis is very knowledgeable and confident which I like. He made great suggestions for an upcoming installation.”
– Ben M.
– Ben M.
“Travis is very knowledgeable and confident which I like. He made great suggestions for an upcoming installation.”
– Ben M.
– Ben M.
“Alex needs a BIG raise. He was the only one who stayed at the problem until the cause was found. He has spent untold hours working on fixing my fairly new furnace. With the amount of furnaces you have installed, why has mine been so faulty? Thanks again for sending Alex who has been so helpful and kind through these last months.”
– Elouise L.
– Elouise L.
“Alex needs a BIG raise. He was the only one who stayed at the problem until the cause was found. He has spent untold hours working on fixing my fairly new furnace. With the amount of furnaces you have installed, why has mine been so faulty? Thanks again for sending Alex who has been so helpful and kind through these last months.”
– Elouise L.
– Elouise L.
“Jeff came by three same day on a week with a <100 forecast and COULD have convinced me I needed $$$$ of repairs but instead found a few issues, and fixed them! He explained what he was doing the entire time and made sure I understood – HIGHLY recommended ”
– Kim T.
– Kim T.
“Jeff came by three same day on a week with a <100 forecast and COULD have convinced me I needed $$$$ of repairs but instead found a few issues, and fixed them! He explained what he was doing the entire time and made sure I understood – HIGHLY recommended ”
– Kim T.
– Kim T.
“Alex was really efficient, professional and personable.”
– John P.
– John P.
“Alex was really efficient, professional and personable.”
– John P.
– John P.
“Luke Clement performed the diagnosis and installation of a new water heater. He was very polite and professional and efficient at his work. He left the area clean when he finished.”
– MILO P.
– MILO P.
“Luke Clement performed the diagnosis and installation of a new water heater. He was very polite and professional and efficient at his work. He left the area clean when he finished.”
– MILO P.
– MILO P.
“Alex was very thorough and explained what was needed so I could understand. Alex was courteous and respectful and I have requested his services in the future. Thanks Alex!”
– Mary O.
– Mary O.
“Alex was very thorough and explained what was needed so I could understand. Alex was courteous and respectful and I have requested his services in the future. Thanks Alex!”
– Mary O.
– Mary O.
“Tim is a true professional and always responds and communicates well on the diagnosis and fixes for the problem.
I trust him in my home and that he will do the job and follow up.”
– Paul P.
– Paul P.
“Tim is a true professional and always responds and communicates well on the diagnosis and fixes for the problem.
I trust him in my home and that he will do the job and follow up.”
– Paul P.
– Paul P.
“Alex has serviced our equipment for a few years and does a great job….”
– Sasha B.
– Sasha B.
“Alex has serviced our equipment for a few years and does a great job….”
– Sasha B.
– Sasha B.
“Tim knew exactly how to maintain and fix our air conditioner. He answered all questions and gave us good information on new air conditioner and furnace. Tim was perfect.”
– Barbara S.
– Barbara S.
“Tim knew exactly how to maintain and fix our air conditioner. He answered all questions and gave us good information on new air conditioner and furnace. Tim was perfect.”
– Barbara S.
– Barbara S.
“I grateful to have Alex return to service our air conditioner. He replaced the outside coil as it needed. He was prompt, worked conscientiously, and finished the same day. We always enjoy having Alex do our AC and boiler service.”
– Douglas N.
– Douglas N.
“I grateful to have Alex return to service our air conditioner. He replaced the outside coil as it needed. He was prompt, worked conscientiously, and finished the same day. We always enjoy having Alex do our AC and boiler service.”
– Douglas N.
– Douglas N.
“Brian explained the problem well and repaired it right away.”
– Claire S.
– Claire S.
“Brian explained the problem well and repaired it right away.”
– Claire S.
– Claire S.
“Been with Ponds since 2008 and still happy with the majority of service people working for the company!”
– Alicia B.
– Alicia B.
“Been with Ponds since 2008 and still happy with the majority of service people working for the company!”
– Alicia B.
– Alicia B.
“Excellent work! Brian is a great guy who clearly knows his stuff!”
– Meir S.
– Meir S.
“Excellent work! Brian is a great guy who clearly knows his stuff!”
– Meir S.
– Meir S.
“Wow! Alex is so professional and thorough. He never leaves until he has solved the problem. Great to have him service my furnace.”
– Elouise L.
– Elouise L.
“Wow! Alex is so professional and thorough. He never leaves until he has solved the problem. Great to have him service my furnace.”
– Elouise L.
– Elouise L.
“Michael knew exactly what to do and did it efficiently and carefully”
– Bob A.
– Bob A.
“Michael knew exactly what to do and did it efficiently and carefully”
– Bob A.
– Bob A.
“Alex has serviced our Boiler & A/C in the past. Today he was two hours earlier than the appointment, went right to work and determined our problem immediately. The office checked on the warranty, and an estimate was available within an hour. He explained his findings and detailed the needed repairs. He is always courteous and efficient and mindful of not tracking anything into the home.”
– Douglas N.
– Douglas N.
“Alex has serviced our Boiler & A/C in the past. Today he was two hours earlier than the appointment, went right to work and determined our problem immediately. The office checked on the warranty, and an estimate was available within an hour. He explained his findings and detailed the needed repairs. He is always courteous and efficient and mindful of not tracking anything into the home.”
– Douglas N.
– Douglas N.
“Couldn't have been better”
– Pamalyn B. Hopkins H.
– Pamalyn B. Hopkins H.
“Couldn't have been better”
– Pamalyn B. Hopkins H.
– Pamalyn B. Hopkins H.
“I felt he did an excellent job. Answered all questions and left everything clean.”
– David N.
– David N.
“I felt he did an excellent job. Answered all questions and left everything clean.”
– David N.
– David N.
“Mike did a great job. We will enjoy our new system. Thank you!”
– Sasha L.
– Sasha L.
“Mike did a great job. We will enjoy our new system. Thank you!”
– Sasha L.
– Sasha L.
“Great service and quality work. Technician was punctual, polite, and efficient. Would call them again.”
– Ralf V.
– Ralf V.
“Great service and quality work. Technician was punctual, polite, and efficient. Would call them again.”
– Ralf V.
– Ralf V.
“Thanks for helping when appliances go bad. Grateful for the courteous response.”
– ELOUISE L.
– ELOUISE L.
“Thanks for helping when appliances go bad. Grateful for the courteous response.”
– ELOUISE L.
– ELOUISE L.
“We needed an overview of the system of the home we purchased… Ponds installed this about 20 years ago… Tim was helpful and knowledgable and we look forward to maintaining a relationship with him and the company in the years ahead.
Thank you.”
– Kimberly K.
– Kimberly K.
“We needed an overview of the system of the home we purchased… Ponds installed this about 20 years ago… Tim was helpful and knowledgable and we look forward to maintaining a relationship with him and the company in the years ahead.
Thank you.”
– Kimberly K.
– Kimberly K.
“Service was prompt and done very well.”
– Matt O.
– Matt O.
“Service was prompt and done very well.”
– Matt O.
– Matt O.
“Travis was very helpful explaining the different choices and comparing to repair prices. No pressure to make an immediate decision.”
– Ann M.
– Ann M.
“Travis was very helpful explaining the different choices and comparing to repair prices. No pressure to make an immediate decision.”
– Ann M.
– Ann M.
“efficient, effective and friendly service. Thanks!”
– Meir S.
– Meir S.
“efficient, effective and friendly service. Thanks!”
– Meir S.
– Meir S.
“Thank you every one so very nice.”
– Carol R.
– Carol R.
“Thank you every one so very nice.”
– Carol R.
– Carol R.
“Luke and another technician came and checked the problem (it turned out to be the roof not the steamer in the shower)
They were very professional and courteous and did a great job assessing the problem. Very quick too!”
– Margaret R.
– Margaret R.
“Luke and another technician came and checked the problem (it turned out to be the roof not the steamer in the shower)
They were very professional and courteous and did a great job assessing the problem. Very quick too!”
– Margaret R.
– Margaret R.
“Malik was professional, knowledgeable, timely and did a great job. He communicated to us so we were aware of the issues.
Would definitely have him back!”
– Jhn C.
– Jhn C.
“Malik was professional, knowledgeable, timely and did a great job. He communicated to us so we were aware of the issues.
Would definitely have him back!”
– Jhn C.
– Jhn C.
“Michael was great – fast, informative and efficient.”
– Dhyan W.
– Dhyan W.
“Michael was great – fast, informative and efficient.”
– Dhyan W.
– Dhyan W.
“Malik was great, appreciated his thoughtfulness and enthusiasm”
– Sean O.
– Sean O.
“Malik was great, appreciated his thoughtfulness and enthusiasm”
– Sean O.
– Sean O.
“Luke was great. He understood the problem and took care of it. Very professional. Thank you Luke and Ponds for excellent work.”
– Reid S.
– Reid S.
“Luke was great. He understood the problem and took care of it. Very professional. Thank you Luke and Ponds for excellent work.”
– Reid S.
– Reid S.
“Excellent evaluation for replacing furnace/AC with heat pump. Thorough and answered all of our questions.”
– Mark E.
– Mark E.
“Excellent evaluation for replacing furnace/AC with heat pump. Thorough and answered all of our questions.”
– Mark E.
– Mark E.
“Alex dud a great job. He was very efficient and friendly. He also explained the work he did.”
– James B.
– James B.
“Alex dud a great job. He was very efficient and friendly. He also explained the work he did.”
– James B.
– James B.
“Tim is THE MAN. Could not be happier with his expertise. And it is always great to visit with him.”
– Jeffrey B.
– Jeffrey B.
“Tim is THE MAN. Could not be happier with his expertise. And it is always great to visit with him.”
– Jeffrey B.
– Jeffrey B.
“Tim is fantastic. He was very helpful in every way. He answered his phone early morning at a parts house; we were able to possibly diagnose the issue over facetime so he had the part when he got here. He let me know his scheduled time to come, was prompt, friendly, explained everything along the way, funny, cleaned up. He didn't hesitate to call for help instead of leaving questions unanswered. Second time here and I would request him again if ever a need another repair.
His helper Ryan was wonderful also. They seem to make a good team. Thanks Tim!!”
– Shannon J.
– Shannon J.
“Tim is fantastic. He was very helpful in every way. He answered his phone early morning at a parts house; we were able to possibly diagnose the issue over facetime so he had the part when he got here. He let me know his scheduled time to come, was prompt, friendly, explained everything along the way, funny, cleaned up. He didn't hesitate to call for help instead of leaving questions unanswered. Second time here and I would request him again if ever a need another repair.
His helper Ryan was wonderful also. They seem to make a good team. Thanks Tim!!”
– Shannon J.
– Shannon J.
“Thank you Nate. Nice talking to you while working. Great job.”
– Folafolaga A.
– Folafolaga A.
“Thank you Nate. Nice talking to you while working. Great job.”
– Folafolaga A.
– Folafolaga A.
“Always come through at a reasonable price. Very personable and accommodating.”
– B C.
– B C.
“Always come through at a reasonable price. Very personable and accommodating.”
– B C.
– B C.
“Mike came out on a Saturday and quickly resolved a problem with our pressure reducer valve. He was great, very friendly and professional. Even more impressive, Ralph Pond heard from the answering service that we had a problem and interrupted his day to call us and make sure we were OK. Now that is great service!”
– Rob M.
– Rob M.
“Mike came out on a Saturday and quickly resolved a problem with our pressure reducer valve. He was great, very friendly and professional. Even more impressive, Ralph Pond heard from the answering service that we had a problem and interrupted his day to call us and make sure we were OK. Now that is great service!”
– Rob M.
– Rob M.
“Excellent as always – timely, communication great, execution flawless. Thank you Nate!”
– Matt K.
– Matt K.
“Excellent as always – timely, communication great, execution flawless. Thank you Nate!”
– Matt K.
– Matt K.
“Alex was great, very knowledgeable and informative. Excellent customer service”
– Garrett C.
– Garrett C.
“Alex was great, very knowledgeable and informative. Excellent customer service”
– Garrett C.
– Garrett C.
“Had a problem with operating. Called and got same-day service call.”
– Barbara M.
– Barbara M.
“Had a problem with operating. Called and got same-day service call.”
– Barbara M.
– Barbara M.
“Jeff was awesome. He kept me informed and got things fixed timely.”
– Kevin W.
– Kevin W.
“Jeff was awesome. He kept me informed and got things fixed timely.”
– Kevin W.
– Kevin W.
“Alex is always on time, courteous, and efficient. He explains what he’s doing, analysis and recommendations for service, and completes the job as proposed. We always are glad when Alex is our service rep.”
– Douglas N.
– Douglas N.
“Alex is always on time, courteous, and efficient. He explains what he’s doing, analysis and recommendations for service, and completes the job as proposed. We always are glad when Alex is our service rep.”
– Douglas N.
– Douglas N.
“Very professional and friendly”
– Janet W.
– Janet W.
“Very professional and friendly”
– Janet W.
– Janet W.
“Tim has serviced our house for years and he is outstanding. Highly recommend him. He is knowledgeable, respectful, professional and just a great person. Ponds is lucky to have him as a technician.”
– Deborah S.
– Deborah S.
“Tim has serviced our house for years and he is outstanding. Highly recommend him. He is knowledgeable, respectful, professional and just a great person. Ponds is lucky to have him as a technician.”
– Deborah S.
– Deborah S.
“Very professional arrived on time and thorough”
– Jim R.
– Jim R.
“Very professional arrived on time and thorough”
– Jim R.
– Jim R.
“Excellent; knowledgable and efficient.”
– Mitch V.
– Mitch V.
“Excellent; knowledgable and efficient.”
– Mitch V.
– Mitch V.
“On a Sunday evening I found myself in a challenging situation when the main pipe of my water softener unexpectedly burst, leading to a considerable flood in my basement. I reached out to Ponds Plumbing & Heating after-hours service, and I must say that the response I received from Michael Bautista Tovar was nothing short of outstanding.
Despite it being a Sunday evening, this young man’s professionalism and calm demeanor immediately put me at ease as he assessed the damage and explained the plan to rectify it. His level of skill was impressive as he worked diligently to repair the line preventing further damage.
I was particularly impressed with Michael's commitment to customer satisfaction. He took the time to answer all of my questions, providing valuable insights to prevent future issues. It was clear that he takes pride in his work and genuinely cares about the well-being of his customers.
Thanks to the swift response and expertise of Michael Bautista Tovar and the Ponds Plumbing & Heating team, my basement is now dry and free from flooding. I highly recommend Pond’s Plumbing, they truly turned a potentially disastrous situation into a positive outcome.
Good luck Michael on your educational path as you work towards becoming a master plumber!”
– Drake B.
– Drake B.
“On a Sunday evening I found myself in a challenging situation when the main pipe of my water softener unexpectedly burst, leading to a considerable flood in my basement. I reached out to Ponds Plumbing & Heating after-hours service, and I must say that the response I received from Michael Bautista Tovar was nothing short of outstanding.
Despite it being a Sunday evening, this young man’s professionalism and calm demeanor immediately put me at ease as he assessed the damage and explained the plan to rectify it. His level of skill was impressive as he worked diligently to repair the line preventing further damage.
I was particularly impressed with Michael's commitment to customer satisfaction. He took the time to answer all of my questions, providing valuable insights to prevent future issues. It was clear that he takes pride in his work and genuinely cares about the well-being of his customers.
Thanks to the swift response and expertise of Michael Bautista Tovar and the Ponds Plumbing & Heating team, my basement is now dry and free from flooding. I highly recommend Pond’s Plumbing, they truly turned a potentially disastrous situation into a positive outcome.
Good luck Michael on your educational path as you work towards becoming a master plumber!”
– Drake B.
– Drake B.
“Tim has worked on most of our systems for several years. He does a good job and keeps the place running. In addition to our heating and AC, we have a snow melt boiler. He services and repairs them if necessary.”
– Tom S.
– Tom S.
“Tim has worked on most of our systems for several years. He does a good job and keeps the place running. In addition to our heating and AC, we have a snow melt boiler. He services and repairs them if necessary.”
– Tom S.
– Tom S.
“Alex came to do routine maintenance. I also asked him why the system was making unusual sounds. He found the problem and corrected it. He also did the maintenance needed all in a professional and helpful manner.”
– Robin H.
– Robin H.
“Alex came to do routine maintenance. I also asked him why the system was making unusual sounds. He found the problem and corrected it. He also did the maintenance needed all in a professional and helpful manner.”
– Robin H.
– Robin H.
“Great experience! He diagnosed and fixed the problem promptly. And also helped me to figure out how to use my heat pump. I hope you send him again.”
– William D.
– William D.
“Great experience! He diagnosed and fixed the problem promptly. And also helped me to figure out how to use my heat pump. I hope you send him again.”
– William D.
– William D.
“Alex has serviced my furnace and air conditioner multiple times. He is always very friendly and presents himself and Pond's well. Alex explains what he did and reviews how my system is doing. This time he gave me a couple of bids on items that are not working as well and may need to be repaired soon.”
– Brenda F.
– Brenda F.
“Alex has serviced my furnace and air conditioner multiple times. He is always very friendly and presents himself and Pond's well. Alex explains what he did and reviews how my system is doing. This time he gave me a couple of bids on items that are not working as well and may need to be repaired soon.”
– Brenda F.
– Brenda F.
“Tim is very skilled and always reliable.”
– Camilla H.
– Camilla H.
“Tim is very skilled and always reliable.”
– Camilla H.
– Camilla H.
“Tim is extremely knowledgeable and capable. He’s careful and thorough.”
– Vicky W.
– Vicky W.
“Tim is extremely knowledgeable and capable. He’s careful and thorough.”
– Vicky W.
– Vicky W.
“Jeff was on time and got straight to work on the boiler maintenance. He did a very thorough job of inspecting and cleaning the boiler and other system components. He is very knowledgable and helped me lay out a plan for upgrading the system to improve performance and efficiency.”
– Ron S.
– Ron S.
“Jeff was on time and got straight to work on the boiler maintenance. He did a very thorough job of inspecting and cleaning the boiler and other system components. He is very knowledgable and helped me lay out a plan for upgrading the system to improve performance and efficiency.”
– Ron S.
– Ron S.
“Willy did exactly what I needed him to do in a timely manner.”
– Shirley S.
– Shirley S.
“Willy did exactly what I needed him to do in a timely manner.”
– Shirley S.
– Shirley S.
“Came quickly. Answered all my questions. Made sure everything was in good order. I trust Ponds”
– Julene R.
– Julene R.
“Came quickly. Answered all my questions. Made sure everything was in good order. I trust Ponds”
– Julene R.
– Julene R.
“John Wood did, AS ALWAYS, an outstanding job for us. We trust him with our life, possessions, property, and everything else that is precious to us. We look forward to his visits and to having him in our home. He is highly aware of the needs of his clients and his detail-oriented approach to every service call make him such an extreme pleasure to work with.
He's been with Ponds for 10 years now and we've been with Ponds for nearly 20 years. They service our home, office building and cabin. Each and every employee at Ponds is amazing and wonderful. We love this group. They are experienced, professional, efficient and patient beyond imagination with all of the various needs we always seem to have. Huge shout-outs to John and to all of the great employees at Ponds.”
– Julie R.
– Julie R.
“John Wood did, AS ALWAYS, an outstanding job for us. We trust him with our life, possessions, property, and everything else that is precious to us. We look forward to his visits and to having him in our home. He is highly aware of the needs of his clients and his detail-oriented approach to every service call make him such an extreme pleasure to work with.
He's been with Ponds for 10 years now and we've been with Ponds for nearly 20 years. They service our home, office building and cabin. Each and every employee at Ponds is amazing and wonderful. We love this group. They are experienced, professional, efficient and patient beyond imagination with all of the various needs we always seem to have. Huge shout-outs to John and to all of the great employees at Ponds.”
– Julie R.
– Julie R.
“I was super glad that my scheduled appointment got bumped up 4 days early. Luke was personable and explained the issue and resolution to me. Even pointers on what to look out for in the future. He was respectful of my house and property. I always call Ponds Plumbing for business and home needs.”
– Chrissy C.
– Chrissy C.
“I was super glad that my scheduled appointment got bumped up 4 days early. Luke was personable and explained the issue and resolution to me. Even pointers on what to look out for in the future. He was respectful of my house and property. I always call Ponds Plumbing for business and home needs.”
– Chrissy C.
– Chrissy C.
“First of all they got me on their schedule much quicker than I thought. Tim was very professional and thorough. He went above and beyond in my eyes. Made sure everything little thing was perfect before leaving. He cleaned up and didn’t leave a mess either.”
– Robert L.
– Robert L.
“First of all they got me on their schedule much quicker than I thought. Tim was very professional and thorough. He went above and beyond in my eyes. Made sure everything little thing was perfect before leaving. He cleaned up and didn’t leave a mess either.”
– Robert L.
– Robert L.
“Jeff was very competent, efficient, pleasant, and answered all my questions about my gas furnace and boiler.”
– Cynthia G.
– Cynthia G.
“Jeff was very competent, efficient, pleasant, and answered all my questions about my gas furnace and boiler.”
– Cynthia G.
– Cynthia G.
“Michael was great at explaining the problem and his solution, estimating the costs up front. His work was meticulous and he left the area cleaner than he found it!”
– Philip T.
– Philip T.
“Michael was great at explaining the problem and his solution, estimating the costs up front. His work was meticulous and he left the area cleaner than he found it!”
– Philip T.
– Philip T.
“Both Tim and Travis were patient and thorough in inspecting the HVAC and boiler systems and provided great advice.”
– Meir S.
– Meir S.
“Both Tim and Travis were patient and thorough in inspecting the HVAC and boiler systems and provided great advice.”
– Meir S.
– Meir S.
“Did a great job. put down cloths to keep carpets clean. Very organized. Answered all questions. Very polite”
– David N.
– David N.
“Did a great job. put down cloths to keep carpets clean. Very organized. Answered all questions. Very polite”
– David N.
– David N.
“Travis was terrific, recommended a course of action that could save me a lot of money. Thank you, Travis!”
– Ira R.
– Ira R.
“Travis was terrific, recommended a course of action that could save me a lot of money. Thank you, Travis!”
– Ira R.
– Ira R.
“We have had Luke Allred come out to our home twice now, once to service our hot water heater, and this last time to repair hardware and pipes in our showers and tub. Each time he has come by he has always been great at what he does. He explains everything and does a great job. If we could rate his service as 10 stars we would. He's very friendly and knowledgable and we appreciate his time in helping us with our plumbing problems !”
– Micki V.
– Micki V.
“We have had Luke Allred come out to our home twice now, once to service our hot water heater, and this last time to repair hardware and pipes in our showers and tub. Each time he has come by he has always been great at what he does. He explains everything and does a great job. If we could rate his service as 10 stars we would. He's very friendly and knowledgable and we appreciate his time in helping us with our plumbing problems !”
– Micki V.
– Micki V.
“Tim arrived quickly and was able to assess what was wrong. He explained everything clearly and was easy to talk to. He fixed the problem and answered all our questions. I trust him”
– Julene R.
– Julene R.
“Tim arrived quickly and was able to assess what was wrong. He explained everything clearly and was easy to talk to. He fixed the problem and answered all our questions. I trust him”
– Julene R.
– Julene R.
“Alex is always friendly, timely, and professional. He went above & beyond making sure all my HVAC & water systems were functioning efficiently. Very satisfied with Pond’s people & Company.”
– Eric A.
– Eric A.
“Alex is always friendly, timely, and professional. He went above & beyond making sure all my HVAC & water systems were functioning efficiently. Very satisfied with Pond’s people & Company.”
– Eric A.
– Eric A.
“Prompt, polite and professional. Very happy with the service.”
– Michael B.
– Michael B.
“Prompt, polite and professional. Very happy with the service.”
– Michael B.
– Michael B.
“All who came to my home during the installation were professional, highly skilled, patient and kind (I had a lot of questions!). Their work was exemplary. They were always prompt, friendly, helpful and mindful during each step of the process. I appreciated their good humor when things went awry and their creativity in dealing with unexpected challenges. They were professional and skilled and left me feeling quite assured concerning the quality of the work that was done.”
– Sandra M.
– Sandra M.
“All who came to my home during the installation were professional, highly skilled, patient and kind (I had a lot of questions!). Their work was exemplary. They were always prompt, friendly, helpful and mindful during each step of the process. I appreciated their good humor when things went awry and their creativity in dealing with unexpected challenges. They were professional and skilled and left me feeling quite assured concerning the quality of the work that was done.”
– Sandra M.
– Sandra M.
“Jeff Child was outstanding. Very polite, professional and efficient.”
– Craig P.
– Craig P.
“Jeff Child was outstanding. Very polite, professional and efficient.”
– Craig P.
– Craig P.
“Ponds is very responsive and Brian is a great guy who knows his stuff. Definitely recommended!”
– Robb E.
– Robb E.
“Ponds is very responsive and Brian is a great guy who knows his stuff. Definitely recommended!”
– Robb E.
– Robb E.
“On time, professional, knowledgeable, transparent, plan of action in place when service completed… Fantastic Day!!!”
– Mark M.
– Mark M.
“On time, professional, knowledgeable, transparent, plan of action in place when service completed… Fantastic Day!!!”
– Mark M.
– Mark M.
“William was on time, came in looked over what needed to be replaced & went to work. After working on our items he noticed that there wasn’t a drain on our recirculating hot water line & asked if we’d like to add one which we did, he also made some suggestions that will definitely help us maintain things in the future. This is what I appreciate about using Pond’s they’ve always been trustworthy & make issues better & things better for the future.”
– Paul H.
– Paul H.
“William was on time, came in looked over what needed to be replaced & went to work. After working on our items he noticed that there wasn’t a drain on our recirculating hot water line & asked if we’d like to add one which we did, he also made some suggestions that will definitely help us maintain things in the future. This is what I appreciate about using Pond’s they’ve always been trustworthy & make issues better & things better for the future.”
– Paul H.
– Paul H.
“Jeff went out and noticed the disconnect was off. He called me and asked if anyone had been on the roof lately. I said I didn’t know. He then called me back to say that someone must have been out there earlier in the week because there were new air filters in the unit and they had initials on them and were dated earlier in the week. He checked the unit and then switched the disconnect back on and the unit was running just fine. I really appreciated that Jeff took the precautions and called to inquire before proceeding.”
– Pam N.
– Pam N.
“Jeff went out and noticed the disconnect was off. He called me and asked if anyone had been on the roof lately. I said I didn’t know. He then called me back to say that someone must have been out there earlier in the week because there were new air filters in the unit and they had initials on them and were dated earlier in the week. He checked the unit and then switched the disconnect back on and the unit was running just fine. I really appreciated that Jeff took the precautions and called to inquire before proceeding.”
– Pam N.
– Pam N.
“Performed service in a timely and professional manner, very friendly and knowledgeable”
– Reid s.
– Reid S.
“Performed service in a timely and professional manner, very friendly and knowledgeable”
– Reid s.
– Reid S.
“Luke was on time and did a good job analyzing and addressing our outside drain issue. Good guy, knows what he’s doing. Very good service.”
– Robb E.
– Robb E.
“Luke was on time and did a good job analyzing and addressing our outside drain issue. Good guy, knows what he’s doing. Very good service.”
– Robb E.
– Robb E.
“Pleased with the service and the technician”
– Norm K.
– Norm K.
“Pleased with the service and the technician”
– Norm K.
– Norm K.
“thank you, Jenna! Well done!”
– Sasha B.
– Sasha B.
“thank you, Jenna! Well done!”
– Sasha B.
– Sasha B.
“Jeff is professional, friendly, knowledgeable and committed to client satisfaction. Before Jeff came to do our semi annual maintenance, we were thinking of moving to another company. Jeff saved the relationship. Thank you Jeff Child”
– Katherine M.
– Katherine M.
“Jeff is professional, friendly, knowledgeable and committed to client satisfaction. Before Jeff came to do our semi annual maintenance, we were thinking of moving to another company. Jeff saved the relationship. Thank you Jeff Child”
– Katherine M.
– Katherine M.
“Brian is great guy and does professional work. On time, and with clear explanation. Recommend using Pond’s.”
– Robb E.
– Robb E.
“Brian is great guy and does professional work. On time, and with clear explanation. Recommend using Pond’s.”
– Robb E.
– Robb E.
“Tim was knowledgeable and fast! the problem was identified and fixed within 45 mins – couldn’t be happier!”
– Deanna B.
– Deanna B.
“Tim was knowledgeable and fast! the problem was identified and fixed within 45 mins – couldn’t be happier!”
– Deanna B.
– Deanna B.
“Alex was diligent and very polite.”
– christiane p.
– christiane p.
“Alex was diligent and very polite.”
– christiane p.
– christiane p.
“Nate and his tech were very professional and efficient. They were considerate regarding the newly placed flooring and kept everything neat and clean.
Their work mimics my over the years experience with Pond’s. Courteous, professional, and efficient.”
– Robin H.
– Robin H.
“Nate and his tech were very professional and efficient. They were considerate regarding the newly placed flooring and kept everything neat and clean.
Their work mimics my over the years experience with Pond’s. Courteous, professional, and efficient.”
– Robin H.
– Robin H.
“Jenna showed up right on time and did a great job on our AC maintenance.”
– David G.
– David G.
“Jenna showed up right on time and did a great job on our AC maintenance.”
– David G.
– David G.
“Tim kept me informed of what he was doing any why. Tim appeared very professional and knowledgeable. I hope that he will be the one who will do my boiler and a/c maintenance next year.”
– Roger N.
– Roger N.
“Tim kept me informed of what he was doing any why. Tim appeared very professional and knowledgeable. I hope that he will be the one who will do my boiler and a/c maintenance next year.”
– Roger N.
– Roger N.
“Friendly, professional and informative. Thank you!”
– Kris L.
– Kris L.
“Friendly, professional and informative. Thank you!”
– Kris L.
– Kris L.
“Perfect in every way. Fast, reliable service with friendly manner – pleasure to work with.”
– Anita H.
– Anita H.
“Perfect in every way. Fast, reliable service with friendly manner – pleasure to work with.”
– Anita H.
– Anita H.
“Brian help me understand my system.”
– Gerald J.
– Gerald J.
“Brian help me understand my system.”
– Gerald J.
– Gerald J.
“Jeff was courteous, professional, and explained well what was wrong and how it would be fixed. He gave us a timely estimate that was exactly the cost and he made an extra inquiry for us about a previous service the company had provided”
– Douglas N.
– Douglas N.
“Jeff was courteous, professional, and explained well what was wrong and how it would be fixed. He gave us a timely estimate that was exactly the cost and he made an extra inquiry for us about a previous service the company had provided”
– Douglas N.
– Douglas N.
“I have always trusted Ponds and I really like Jenna Carter. She has been out to us twice now and would like to see her in the fall .”
– Carol R.
– Carol R.
“I have always trusted Ponds and I really like Jenna Carter. She has been out to us twice now and would like to see her in the fall .”
– Carol R.
– Carol R.
“Nate was very knowledgeable on the system. I'm grateful that he was able to fix our water heater”
– Darryl R.
– Darryl R.
“Nate was very knowledgeable on the system. I'm grateful that he was able to fix our water heater”
– Darryl R.
– Darryl R.
“Nate was super helpful with some work on our exterior faucets. He gave me options and came up with some great solutions. A really good person to work with. He even fit us into his schedule a few days earlier than planned. A great experience with Ponds, as usual.”
– Dave G.
– Dave G.
“Nate was super helpful with some work on our exterior faucets. He gave me options and came up with some great solutions. A really good person to work with. He even fit us into his schedule a few days earlier than planned. A great experience with Ponds, as usual.”
– Dave G.
– Dave G.
“Pond's always is quick and does a great job. they always stand by there word. they are my go to HVAC and Plumber.”
– Kurt P.
– Kurt P.
“Pond's always is quick and does a great job. they always stand by there word. they are my go to HVAC and Plumber.”
– Kurt P.
– Kurt P.
“Nate and Willie were thorough and efficient. After completing repairs they carefully inspected the work to ensure there were no leaks or other defects in workmanship.”
– Barry S.
– Barry S.
“Nate and Willie were thorough and efficient. After completing repairs they carefully inspected the work to ensure there were no leaks or other defects in workmanship.”
– Barry S.
– Barry S.
“He was knowledgeable and spent the time to make sure it was calibrated correctly and working properly. Pleasant to work with as well.”
– LeAnn M.
– LeAnn M.
“He was knowledgeable and spent the time to make sure it was calibrated correctly and working properly. Pleasant to work with as well.”
– LeAnn M.
– LeAnn M.
“The problem was diagnosed early in March but the parts were not available for two weeks. Alex got our furnace running temporarily with parts he had on the truck. He returned on March 21,2023 and completed the furnace repair.”
– Sterling B.
– Sterling B.
“The problem was diagnosed early in March but the parts were not available for two weeks. Alex got our furnace running temporarily with parts he had on the truck. He returned on March 21,2023 and completed the furnace repair.”
– Sterling B.
– Sterling B.
“Luke and Willie were awesome! They were actually able to show up earlier than we had originally scheduled to take a look at the water softener. At 17 years old, we knew that it would have to be replaced. The guys assessed it, went to the shop and picked up a new unit, came back to the house and got it all installed before lunch. We have loyally used Pond’s for as long as we have been in our house and this was just one more reason why we stick with Pond’s. Thanks to Luke and Willie for giving us back our soft water and answering all of our questions!”
– Stacie W.
– Stacie W.
“Luke and Willie were awesome! They were actually able to show up earlier than we had originally scheduled to take a look at the water softener. At 17 years old, we knew that it would have to be replaced. The guys assessed it, went to the shop and picked up a new unit, came back to the house and got it all installed before lunch. We have loyally used Pond’s for as long as we have been in our house and this was just one more reason why we stick with Pond’s. Thanks to Luke and Willie for giving us back our soft water and answering all of our questions!”
– Stacie W.
– Stacie W.
“Tim and Dennis identified the problem and fixed it. Look forward to having them work on my boiler in the future.”
– Jeffrey B.
– Jeffrey B.
“Tim and Dennis identified the problem and fixed it. Look forward to having them work on my boiler in the future.”
– Jeffrey B.
– Jeffrey B.
“John was the most professional and knowledgeable technician that we have ever had service our boiler!
Without hesitation, I recommend John(Ponds) to anyone in the area that has a boiler for heating.
John is very knowledgeable about boilers. His review of our system was thorough. He quickly assessed our boilers situation, addressed a disabled safety shutoff that had been ignored/ bypassed by a previous companies technician.
I am very confident that our boiler is once again running at its highest efficiency.
Ponds is definitely our go to provider for our boiler maintenance.”
– Fred L.
– Fred L.
“John was the most professional and knowledgeable technician that we have ever had service our boiler!
Without hesitation, I recommend John(Ponds) to anyone in the area that has a boiler for heating.
John is very knowledgeable about boilers. His review of our system was thorough. He quickly assessed our boilers situation, addressed a disabled safety shutoff that had been ignored/ bypassed by a previous companies technician.
I am very confident that our boiler is once again running at its highest efficiency.
Ponds is definitely our go to provider for our boiler maintenance.”
– Fred L.
– Fred L.
“Nate was very thorough in his evaluation and the proper outcome to complete the plumbing work for our home.”
– Ron R.
– Ron R.
“Nate was very thorough in his evaluation and the proper outcome to complete the plumbing work for our home.”
– Ron R.
– Ron R.
“Our technician was professional.”
– Randy R.
– Randy R.
“Our technician was professional.”
– Randy R.
– Randy R.
“Alex was prompt, fixed the problem and kept us informed on the repair status. I would highly recommend Ponds and Alex as a technician.”
– Laurie Z.
– Laurie Z.
“Alex was prompt, fixed the problem and kept us informed on the repair status. I would highly recommend Ponds and Alex as a technician.”
– Laurie Z.
– Laurie Z.
“They were on time, courteous, and efficient. Tim took the time to discuss with me my understanding and computer workings of the boiler and reasons for faulting. He also checked on various costs associated with other repair items.”
– Douglas N.
– Douglas N.
“They were on time, courteous, and efficient. Tim took the time to discuss with me my understanding and computer workings of the boiler and reasons for faulting. He also checked on various costs associated with other repair items.”
– Douglas N.
– Douglas N.
“on time got it fixed quick very preprofessional, that is the way Ponds is every time I call, I can always trust them.”
– Kurt P.
– Kurt P.
“on time got it fixed quick very preprofessional, that is the way Ponds is every time I call, I can always trust them.”
– Kurt P.
– Kurt P.
“Knowledgeable, Friendly and checked for anything and everything that could possible cause our heating problem and melting rubber smell. Everything turned out to be working fine.”
– Garrett C.
– Garrett C.
“Knowledgeable, Friendly and checked for anything and everything that could possible cause our heating problem and melting rubber smell. Everything turned out to be working fine.”
– Garrett C.
– Garrett C.
“Jeff did a thorough diagnosis and clearly communicated his findings. He discussed component replacements options, made arrangements to have some parts delivered by Jon Arbuckle who stayed on site to help with the work. After replacing the defective components they restarted the system and carefully checked to ensure the it was operating properly. Jeff reviewed the work that was completed and the associated charges before taking payment. My wife and I highly value our long standing relationship with Pond's and look forward to continuing that relationship for years to come.”
– Barry S.
– Barry S.
“Jeff did a thorough diagnosis and clearly communicated his findings. He discussed component replacements options, made arrangements to have some parts delivered by Jon Arbuckle who stayed on site to help with the work. After replacing the defective components they restarted the system and carefully checked to ensure the it was operating properly. Jeff reviewed the work that was completed and the associated charges before taking payment. My wife and I highly value our long standing relationship with Pond's and look forward to continuing that relationship for years to come.”
– Barry S.
– Barry S.
“Jeff is exceptionally seasoned and skilled. He was meticulous in the servicing and repair of our furnace. He explained every detail, answered all questions and was very courteous and professional. Thank you for your service!”
– Jay B.
– Jay B.
“Jeff is exceptionally seasoned and skilled. He was meticulous in the servicing and repair of our furnace. He explained every detail, answered all questions and was very courteous and professional. Thank you for your service!”
– Jay B.
– Jay B.
“He is always efficient, pleasant does a great job. He’s helped us for years. Always professional and easy to work with and super helpful!”
– Simone M.
– Simone M.
“He is always efficient, pleasant does a great job. He’s helped us for years. Always professional and easy to work with and super helpful!”
– Simone M.
– Simone M.
“Tim was on time, communicated well, did a thorough job and a thorough explanation. He was very professional.”
– Julie P.
– Julie P.
“Tim was on time, communicated well, did a thorough job and a thorough explanation. He was very professional.”
– Julie P.
– Julie P.
“Very impressed with Alex. He’s very knowledgeable and skilled.”
– Dick B.
– Dick B.
“Very impressed with Alex. He’s very knowledgeable and skilled.”
– Dick B.
– Dick B.
“We cannot say enough great things about the professionalism, knowledge, skill and courtesy that we experienced from Tim and Jeff from Pond’s Plumbing Heating & Air Conditioning, who diagnosed two furnaces in our home that were non-functioning. These guys left no stone unturned with regard to examining, determining, explaining and remedying the issues with both furnaces. We appreciate Tim taking the time to go over the situation with us in layman’s terms so we can make an informed decision about repairing or replacing one of the units. The problem with the other furnace was solved by a creative fix that didn’t even require a part replacement. We highly recommend the team at Pond’s to anyone.”
– Mark and Claire J.
– Mark and Claire J.
“We cannot say enough great things about the professionalism, knowledge, skill and courtesy that we experienced from Tim and Jeff from Pond’s Plumbing Heating & Air Conditioning, who diagnosed two furnaces in our home that were non-functioning. These guys left no stone unturned with regard to examining, determining, explaining and remedying the issues with both furnaces. We appreciate Tim taking the time to go over the situation with us in layman’s terms so we can make an informed decision about repairing or replacing one of the units. The problem with the other furnace was solved by a creative fix that didn’t even require a part replacement. We highly recommend the team at Pond’s to anyone.”
– Mark and Claire J.
– Mark and Claire J.
“I appreciated how they listened to us and our concerns. They came to do one job and were willing to do a second job for us. They cleaned everything up. It was fun watching Steve teach his son Mason how to do things.”
– Robert F.
– Robert F.
“I appreciated how they listened to us and our concerns. They came to do one job and were willing to do a second job for us. They cleaned everything up. It was fun watching Steve teach his son Mason how to do things.”
– Robert F.
– Robert F.
“Professional and effective”
– Lawrence B.
– Lawrence B.
“Professional and effective”
– Lawrence B.
– Lawrence B.
“Explained the service he performed well and answered all my questions.”
– Barbara F.
“Explained the service he performed well and answered all my questions.”
– Barbara F.
“We are here in No. Salt Lake taking care of our grandkids while our Daughter and son-in-law are on vacation in Mexico. We heard a loud noise like someone was hitting the house with a bat. We looked all over the house for the noise. When we looked in the garage the water heater was shooting out a large flame with a loud explosion. We turned off the gas and stoped the problem. We then called Pond’s Plumbing on Saturday evening they, Steve and Mason Came on Sunday and put in a new water heater. They gave us the best professional service ever.”
– Marshall D.
– Marshall D.
“We are here in No. Salt Lake taking care of our grandkids while our Daughter and son-in-law are on vacation in Mexico. We heard a loud noise like someone was hitting the house with a bat. We looked all over the house for the noise. When we looked in the garage the water heater was shooting out a large flame with a loud explosion. We turned off the gas and stoped the problem. We then called Pond’s Plumbing on Saturday evening they, Steve and Mason Came on Sunday and put in a new water heater. They gave us the best professional service ever.”
– Marshall D.
– Marshall D.
“John came in and did a thorough assessment and diagnosis of our heating system and repaired a few items and made some adjustments and when he left it was working correctly.”
– Ed S.
– Ed S.
“John came in and did a thorough assessment and diagnosis of our heating system and repaired a few items and made some adjustments and when he left it was working correctly.”
– Ed S.
– Ed S.
“Very knowledgeable, found the problem, replaced the water heater very fast and friendly”
– Wayne D.
– Wayne D.
“Very knowledgeable, found the problem, replaced the water heater very fast and friendly”
– Wayne D.
– Wayne D.
“A thorough and experienced plumber; we had a leak; he found it”
– Lawrence B.
– Lawrence B.
“A thorough and experienced plumber; we had a leak; he found it”
– Lawrence B.
– Lawrence B.
“Very courteous showed a lot of respect. Wore shoe coverings which I appreciated a great deal. They both seem very knowledgeable. I would recommend this team and this company to all my family and friends!”
– Hazel S.
– Hazel S.
“Very courteous showed a lot of respect. Wore shoe coverings which I appreciated a great deal. They both seem very knowledgeable. I would recommend this team and this company to all my family and friends!”
– Hazel S.
– Hazel S.
“They were very efficient, professional, nice and friendly to work with!”
– Willie G.
– Willie G.
“They were very efficient, professional, nice and friendly to work with!”
– Willie G.
– Willie G.
“Very nice, helpful, and quick. He sets a very good example as an employee of your company.”
– Marilyn P.
– Marilyn P.
“Very nice, helpful, and quick. He sets a very good example as an employee of your company.”
– Marilyn P.
– Marilyn P.
“I just wanted to take a moment to appreciate the hard work of Jenna and Luke. They were communicative and friendly every step of the process. Luke & Jenna went above and beyond to repair the plumbing in my mechanical room. Highly recommend Pond’s to anyone needing any kind of plumbing or HVAC work.”
– Celia C.
– Celia C.
“I just wanted to take a moment to appreciate the hard work of Jenna and Luke. They were communicative and friendly every step of the process. Luke & Jenna went above and beyond to repair the plumbing in my mechanical room. Highly recommend Pond’s to anyone needing any kind of plumbing or HVAC work.”
– Celia C.
– Celia C.
“Very polite and very capable. Did a super job.”
– Mike H.
– Mike H.
“Very polite and very capable. Did a super job.”
– Mike H.
– Mike H.
“William did a fine job. Efficient and well done. He removed and discarded an old under counter hot water dispenser that had rusted.”
– Jim M.
– Jim M.
“William did a fine job. Efficient and well done. He removed and discarded an old under counter hot water dispenser that had rusted.”
– Jim M.
– Jim M.
“Brian did great job!!!!!! You ought to give him a raise.”
– Gerald J.
– Gerald J.
“Brian did great job!!!!!! You ought to give him a raise.”
– Gerald J.
– Gerald J.
“Friendly, efficient, and knowledgeable! I’ll call them again if I have any plumbing issues.”
– Ann C.
– Ann C.
“Friendly, efficient, and knowledgeable! I’ll call them again if I have any plumbing issues.”
– Ann C.
– Ann C.
“Tim is excellent and found items I didn’t know were a potential issue, including small gas leaks which all other companies told me was P-trap smell. Tim and new trainee Dennis were excellent, courteous, and knowledgeable. Tim returned today and solved overall issues.”
– Paul P.
– Paul P.
“Tim is excellent and found items I didn’t know were a potential issue, including small gas leaks which all other companies told me was P-trap smell. Tim and new trainee Dennis were excellent, courteous, and knowledgeable. Tim returned today and solved overall issues.”
– Paul P.
– Paul P.
“Excellent! Very efficient and professional.”
– Susan O.
– Susan O.
“Excellent! Very efficient and professional.”
– Susan O.
– Susan O.
“Willie was on time, personable, courteous, and efficient. The work was done quick was done quickly – no fuss or muss. My entire experience with Pond’s for several years has been wonderful, I would recommend them highly and am grateful for their honest and thoughtful service.”
– Karen M.
– Karen M.
“Willie was on time, personable, courteous, and efficient. The work was done quick was done quickly – no fuss or muss. My entire experience with Pond’s for several years has been wonderful, I would recommend them highly and am grateful for their honest and thoughtful service.”
– Karen M.
– Karen M.
“Alex was very pleasant and he explained everything to my satisfaction. This is the second time he had done the maintenance on my AC/Furnace unit. I would like to request him to be my maintenance/repair man for all my future needs.”
– Carl M.
– Carl M.
“Alex was very pleasant and he explained everything to my satisfaction. This is the second time he had done the maintenance on my AC/Furnace unit. I would like to request him to be my maintenance/repair man for all my future needs.”
– Carl M.
– Carl M.
“Everyone is super great at their jobs. Love the work they do and do it very well.”
– Cathie O.
– Cathie O.
“Everyone is super great at their jobs. Love the work they do and do it very well.”
– Cathie O.
– Cathie O.
“John is very professional and is very knowledgeable about our boiler-heating system. The work that he did was exceptional and thorough. Pond’s has been and will be our resource for all heating and cooling concerns for our home. John and the other techs that have worked on our system have proven to be well versed on our system and have done extraordinary repair and maintenance.”
– Robin H.
– Robin H.
“John is very professional and is very knowledgeable about our boiler-heating system. The work that he did was exceptional and thorough. Pond’s has been and will be our resource for all heating and cooling concerns for our home. John and the other techs that have worked on our system have proven to be well versed on our system and have done extraordinary repair and maintenance.”
– Robin H.
– Robin H.
“These guys were the best! Friendly and very efficient.”
– Cathie O.
– Cathie O.
“These guys were the best! Friendly and very efficient.”
– Cathie O.
– Cathie O.
“Jenna was very polite and did a great job!”
– Doug K.
– Doug K.
“Jenna was very polite and did a great job!”
– Doug K.
– Doug K.
“John is terrific! We are delighted to have him maintain our system.”
– Richard B.
– Richard B.
“John is terrific! We are delighted to have him maintain our system.”
– Richard B.
– Richard B.
“I called Pond’s to have a disposal replaced in a breakroom in a commercial building I manage. Kim answered my call and was so professional and contacted my tenant and arraigned for a plumber to come out the same day and replace it. Kim also was able to update some contact information on my account and was very pleasant to work with. The plumber, Luke Allred, came to the building that afternoon and replaced the disposal. He also worked on another plumbing replacement in this same building just a few weeks ago. He is very professional and courteous to our tenant. Pond’s is a great company and we use them for both HVAC and Plumbing repairs and replacements.”
– Alan A.
– Alan A.
“I called Pond’s to have a disposal replaced in a breakroom in a commercial building I manage. Kim answered my call and was so professional and contacted my tenant and arraigned for a plumber to come out the same day and replace it. Kim also was able to update some contact information on my account and was very pleasant to work with. The plumber, Luke Allred, came to the building that afternoon and replaced the disposal. He also worked on another plumbing replacement in this same building just a few weeks ago. He is very professional and courteous to our tenant. Pond’s is a great company and we use them for both HVAC and Plumbing repairs and replacements.”
– Alan A.
– Alan A.
“Tim has always done a wonderful job taking care of our furnace & air conditioners . He is trustworthy, conscientious & professional.”
– Terry M.
– Terry M.
“Tim has always done a wonderful job taking care of our furnace & air conditioners . He is trustworthy, conscientious & professional.”
– Terry M.
– Terry M.
“Hard workers. Very affable. Efficient.”
– Richard B.
– Richard B.
“Hard workers. Very affable. Efficient.”
– Richard B.
– Richard B.
“Alex was awesome! He did a thorough job checking everything and explaining what he did!”
– Ann J.
– Ann J.
“Alex was awesome! He did a thorough job checking everything and explaining what he did!”
– Ann J.
– Ann J.
“Jenna was amazing. She is knowledgeable and had great attention to detail. I hope she comes back for my next service! Thank you.”
– Julie H.
– Julie H.
“Jenna was amazing. She is knowledgeable and had great attention to detail. I hope she comes back for my next service! Thank you.”
– Julie H.
– Julie H.
“Steve and Mason are the best. Smart, friendly, responsive. Did I say smart and friendly? Best I’ve ever had.”
– Jim M.
– Jim M.
“Steve and Mason are the best. Smart, friendly, responsive. Did I say smart and friendly? Best I’ve ever had.”
– Jim M.
– Jim M.
“Tim is knowledgeable and highly efficient. He always offers helpful advice for day to day systems operations. I trust Tim to properly maintain my boiler and snow melt systems.”
– Barry S.
– Barry S.
“Tim is knowledgeable and highly efficient. He always offers helpful advice for day to day systems operations. I trust Tim to properly maintain my boiler and snow melt systems.”
– Barry S.
– Barry S.
“Alex did an excellent job. Great communication as well”
– Ryan R.
– Ryan R.
“Alex did an excellent job. Great communication as well”
– Ryan R.
– Ryan R.
“We are pleased with the work provided”
– Richard A.
– Richard A.
“We are pleased with the work provided”
– Richard A.
– Richard A.
“Ponds always provides quality, reliable service! Griffin was great, communicated through the entire process, problem-solved and repaired the issue immediately. Thank you so much for another great experience!”
– Ashley G.
– Ashley G.
“Ponds always provides quality, reliable service! Griffin was great, communicated through the entire process, problem-solved and repaired the issue immediately. Thank you so much for another great experience!”
– Ashley G.
– Ashley G.
“The service was great as always and the tech was very knowledgeable and friendly.”
– Melanie C.
– Melanie C.
“The service was great as always and the tech was very knowledgeable and friendly.”
– Melanie C.
– Melanie C.
“Glad he was able to come out on a short notice thought my boiler was going to explode”
– Travis A.
– Travis A.
“Glad he was able to come out on a short notice thought my boiler was going to explode”
– Travis A.
– Travis A.
“Great job!
Thanks for the timely good work!!”
– Paul R.
– Paul R.
“Great job!
Thanks for the timely good work!!”
– Paul R.
– Paul R.
“Tim is always thorough and answers any questions I have.”
– Camilla H.
– Camilla H.
“Tim is always thorough and answers any questions I have.”
– Camilla H.
– Camilla H.
“Very professional, knowledgeable, and took the time to thoroughly explain the issue I was having and the process of how he was going to make the repair.”
– Kara B.
– Kara B.
“Very professional, knowledgeable, and took the time to thoroughly explain the issue I was having and the process of how he was going to make the repair.”
– Kara B.
– Kara B.
“Was friendly and courteous. He was able to isolate and repair leaks. I appreciate his skills greatly.”
– Deanna C.
– Deanna C.
“Was friendly and courteous. He was able to isolate and repair leaks. I appreciate his skills greatly.”
– Deanna C.
– Deanna C.
“Pond’s is professional, responsive, and always has a solution. We have worked with Steve Snowball several times and are so grateful for his knowledge, dedication, and service. We highly recommend them!”
– Katie B.
– Katie B.
“Pond’s is professional, responsive, and always has a solution. We have worked with Steve Snowball several times and are so grateful for his knowledge, dedication, and service. We highly recommend them!”
– Katie B.
– Katie B.
“Tim spent the time to get my boiler running again at peak operation. He made a few adjustments. Everything is working fine now. He also had the main office set me up for a scheduled service to comply with warranty requirements. Pond’s and their people are the best.”
– Joseph W.
– Joseph W.
“Tim spent the time to get my boiler running again at peak operation. He made a few adjustments. Everything is working fine now. He also had the main office set me up for a scheduled service to comply with warranty requirements. Pond’s and their people are the best.”
– Joseph W.
– Joseph W.
“As always, Pond’s personnel were courteous and articulate explaining what the were doing and how it works. They’re also quite cheerful, which is always nice when dealing with service people!”
– William F.
– William F.
“As always, Pond’s personnel were courteous and articulate explaining what the were doing and how it works. They’re also quite cheerful, which is always nice when dealing with service people!”
– William F.
– William F.
“Other than a miscommunication from the scheduler as to appointment time, everything was great! Alex is polite, courteous, articulate and knowledgeable.”
– William F.
– William F.
“Other than a miscommunication from the scheduler as to appointment time, everything was great! Alex is polite, courteous, articulate and knowledgeable.”
– William F.
– William F.
“Always happy with my service.”
– Suzanne F.
– Suzanne F.
“Always happy with my service.”
– Suzanne F.
– Suzanne F.
“Absolutely the epitome of awesome. We are happily and pleasantly addicted to this company and think they’re the cat’s pajamas as well as the bees knees. Never in the history of ever has Pond’s ever provided anything less than super stellar service. John Wood is perfect with EVERYTHING along with Travis, Jon, Griffin, Tim and every single other employee. They are clean, efficient, highly skilled in their profession as well as in communicating with their clients, responsive and completely trustworthy. Shout out to all of you. Thanks a million.”
– Julie R.
– Julie R.
“Absolutely the epitome of awesome. We are happily and pleasantly addicted to this company and think they’re the cat’s pajamas as well as the bees knees. Never in the history of ever has Pond’s ever provided anything less than super stellar service. John Wood is perfect with EVERYTHING along with Travis, Jon, Griffin, Tim and every single other employee. They are clean, efficient, highly skilled in their profession as well as in communicating with their clients, responsive and completely trustworthy. Shout out to all of you. Thanks a million.”
– Julie R.
– Julie R.
“Steve Snowball came and took out our old heater and installed two new heaters and replaced a faucet that was broken. His work was impeccable. He’s personal, knowledgeable, and never in a rush. He works hard and efficiently, but you get the sense he’s very thorough and the work is always impeccable when he’s done…including leaving a clean job site which is a huge plus. He’s a great communicator and gives you the right amount of updates on how things are progressing. I’d recommend steve for any job.”
– Steve C.
– Steve C.
“Steve Snowball came and took out our old heater and installed two new heaters and replaced a faucet that was broken. His work was impeccable. He’s personal, knowledgeable, and never in a rush. He works hard and efficiently, but you get the sense he’s very thorough and the work is always impeccable when he’s done…including leaving a clean job site which is a huge plus. He’s a great communicator and gives you the right amount of updates on how things are progressing. I’d recommend steve for any job.”
– Steve C.
– Steve C.
“Very professional in his mannerism and knowledge.”
– Ron R.
– Ron R.
“Very professional in his mannerism and knowledge.”
– Ron R.
– Ron R.
“Great experience with Ponds. Kris assembled the team and diagnose the problem that other plumbers could not. So very pleased with the work that Juan and Gage did for us. Thank you so much Ponds! I highly recommend your services to anyone. Thank you again.”
– Joe Z.
– Joe Z.
“Great experience with Ponds. Kris assembled the team and diagnose the problem that other plumbers could not. So very pleased with the work that Juan and Gage did for us. Thank you so much Ponds! I highly recommend your services to anyone. Thank you again.”
– Joe Z.
– Joe Z.
“Very impressed with Ponds and technician Jake Traener. I’ve been using Ponds Heating for well over 30 years and they never disappoint.”
– Dick B.
– Dick B.
“Very impressed with Ponds and technician Jake Traener. I’ve been using Ponds Heating for well over 30 years and they never disappoint.”
– Dick B.
– Dick B.
“Logan was very friendly, helpful, and efficient. He did the work very well and quickly. Love the service Pond’s has given me and would highly recommend them.”
– Cathie O.
– Cathie O.
“Logan was very friendly, helpful, and efficient. He did the work very well and quickly. Love the service Pond’s has given me and would highly recommend them.”
– Cathie O.
– Cathie O.
“Jake Treanor was well qualified and very friendly. We enjoyed having him here. We would gladly have him again.”
– Gary S.
– Gary S.
“Jake Treanor was well qualified and very friendly. We enjoyed having him here. We would gladly have him again.”
– Gary S.
– Gary S.
“Tim is great! Always fixes the problem”
– Tracy C.
– Tracy C.
“Tim is great! Always fixes the problem”
– Tracy C.
– Tracy C.
“John is professional, friendly, knowledgeable and will fix the problem correctly. Thank you John Woods and Ponds Plumbing for a great job!!”
– Johnstone Supply
– Johnstone Supply 2.
“John is professional, friendly, knowledgeable and will fix the problem correctly. Thank you John Woods and Ponds Plumbing for a great job!!”
– Johnstone Supply
– Johnstone Supply 2.
“Steve and Chance just replaced my water heater today and did an exemplary job. Both were pleasant and professional. I am grateful that they were able to come so quickly as I only called this morning. Thanks to everyone!!”
– Liz S.
– Liz S.
“Steve and Chance just replaced my water heater today and did an exemplary job. Both were pleasant and professional. I am grateful that they were able to come so quickly as I only called this morning. Thanks to everyone!!”
– Liz S.
– Liz S.
“Lee was prompt, friendly and very thorough. He was a pleasure.”
– Ira R.
– Ira R.
“Lee was prompt, friendly and very thorough. He was a pleasure.”
– Ira R.
– Ira R.
“John Wood was awesome. He explained everything and knew what he was doing. I appreciate him answering all my questions. He did a great job. Thank you!”
– Jeremiah W.
– Jeremiah W.
“John Wood was awesome. He explained everything and knew what he was doing. I appreciate him answering all my questions. He did a great job. Thank you!”
– Jeremiah W.
– Jeremiah W.
“Jason and Paul have given me the best service I’ve ever had on my boiler re-pipe. Thanks!”
– Gifford L.
– Gifford L.
“Jason and Paul have given me the best service I’ve ever had on my boiler re-pipe. Thanks!”
– Gifford L.
– Gifford L.
“Jerry is the man. He knew what to do, fixed it, and performed his job professionally. Good guy.”
– Orval F.
– Orval F.
“Jerry is the man. He knew what to do, fixed it, and performed his job professionally. Good guy.”
– Orval F.
– Orval F.
“Brian replaced a humidifier and thermostat, as well as some pipes in our Park City condo. He did an excellent job for a reasonable price. There was a glitch in the plumbing problem, which was complex, so Travis came back and corrected it immediately. He also took the time to completely set up and trouble shoot our new Nest thermostat, which was beyond what I expected. With the quality of the installation, reasonable price, and exceptional customer service, I highly recommend Travis, Brian, and Ponds.”
– Gary T.
– Gary T.
“Brian replaced a humidifier and thermostat, as well as some pipes in our Park City condo. He did an excellent job for a reasonable price. There was a glitch in the plumbing problem, which was complex, so Travis came back and corrected it immediately. He also took the time to completely set up and trouble shoot our new Nest thermostat, which was beyond what I expected. With the quality of the installation, reasonable price, and exceptional customer service, I highly recommend Travis, Brian, and Ponds.”
– Gary T.
– Gary T.
“Logan was great!
On time, pleasant, efficient, and he did troubleshooting and solved our plumbing issue.”
– Paula P.
– Paula P.
“Logan was great!
On time, pleasant, efficient, and he did troubleshooting and solved our plumbing issue.”
– Paula P.
– Paula P.
“Great experience with Steve at Pond’s. Steve was on time, knew his stuff, was kind, wore a mask, AND fixed our problem! Couldn’t think of a way for our experience to be better if I tried. Absolutely would call them again and recommend to a friend.”
– Niccole S.
– Niccole S.
“Great experience with Steve at Pond’s. Steve was on time, knew his stuff, was kind, wore a mask, AND fixed our problem! Couldn’t think of a way for our experience to be better if I tried. Absolutely would call them again and recommend to a friend.”
– Niccole S.
– Niccole S.
“Preston Oldham serviced the furnace and humidifier today. I must say it was the most thorough service ever! Give that man a bonus!”
– Arleen B.
– Arleen B.
“Preston Oldham serviced the furnace and humidifier today. I must say it was the most thorough service ever! Give that man a bonus!”
– Arleen B.
– Arleen B.
“Brian Love and Josh Sneddon were very knowledgeable and efficient. They were polite and very hard-working and diligent. We highly recommend both of them.”
– Gary s.
– Gary s.
“Brian Love and Josh Sneddon were very knowledgeable and efficient. They were polite and very hard-working and diligent. We highly recommend both of them.”
– Gary s.
– Gary s.
“John and his partner Chris were excellent. They went right to work and never stopped until they were done.
They also serviced our furnace at the same time. I highly recommend John.”
– Philip B.
– Philip B.
“John and his partner Chris were excellent. They went right to work and never stopped until they were done.
They also serviced our furnace at the same time. I highly recommend John.”
– Philip B.
– Philip B.
“Preston was friendly and very knowledgeable explained what he was doing, answered all my questions, he made me feel very confident in his work performance. He picked up after he was done, did not leave any messes. He will be welcomed to return here in future projects.”
– Gilberto P.
– Gilberto p.
“Preston was friendly and very knowledgeable explained what he was doing, answered all my questions, he made me feel very confident in his work performance. He picked up after he was done, did not leave any messes. He will be welcomed to return here in future projects.”
– Gilberto P.
– Gilberto p.
“Tim and his assistant, Chris Hunter, did a very professional job for us. They explained and answered questions and completed the job in an efficient timely manner and we would call on them again in the future. They were pleasant and interactive. We would feel comfortable calling on ponds workers again.”
– David and Juanita W.
– David and Juanita W.
“Tim and his assistant, Chris Hunter, did a very professional job for us. They explained and answered questions and completed the job in an efficient timely manner and we would call on them again in the future. They were pleasant and interactive. We would feel comfortable calling on ponds workers again.”
– David and Juanita W.
– David and Juanita W.
“The service was timely and very professional.”
– Randy M.
– Randy M.
“The service was timely and very professional.”
– Randy M.
– Randy M.
“We had trouble with our hot water/broiler suddenly not working while at our vacation home. We are not up to date on all the features of the home so we had no idea what could have happened. We called and spoke with “John” giving him the i formation we had. He immediately walked us through the possibilities of what may be wrong. After a short time he had narrowed it down to our wall thermostat being set incorrectly at “away”. Therefor shutting down the hot water temperature. He’s awesome! Thank you for your help!”
– George L.
– George L.
“We had trouble with our hot water/broiler suddenly not working while at our vacation home. We are not up to date on all the features of the home so we had no idea what could have happened. We called and spoke with “John” giving him the i formation we had. He immediately walked us through the possibilities of what may be wrong. After a short time he had narrowed it down to our wall thermostat being set incorrectly at “away”. Therefor shutting down the hot water temperature. He’s awesome! Thank you for your help!”
– George L.
– George L.
“Logan came to our home and took the extra time to make sure our kitchen faucet worked right! He was very kind, personable and above all very hard working! Appreciated his attention to detail and not giving in on a difficult task and he did it amazingly! Thanks Logan!”
– Chad R.
– Chad R.
“Logan came to our home and took the extra time to make sure our kitchen faucet worked right! He was very kind, personable and above all very hard working! Appreciated his attention to detail and not giving in on a difficult task and he did it amazingly! Thanks Logan!”
– Chad R.
– Chad R.
“We arrived home after a day working at Deer Valley to find the master bedroom temperature at 61 degrees. We normally leave the temp at 65. We raised the temp but after an hour the temp had not increased. As it was too late to call we waited until morning to contact Ponds to report the need for a service visit. The office informed us that John Wood's appointment in Park City had cancelled and he could arrive shortly. That was great news.
John arrived about 30 minutes later and proceeded to check out the furnace. He discovered that the air fan that serves the combustion chamber had failed which prevented the gas igniter from operating which shut down the gas flow – an appreciated feature. He called the office to establish whether a new motor was available and informed us that he could have a new motor at the house for installation between 2 and 3 PM that day. We advised him that we had an appointment in Orem but would be able to return by 3PM. We also indicated that we would call the office to let John know when we were enroute to coordinate times. We arrived at the house at 2:55 and John had beat us by 5 minutes. He installed the new motor and had the furnace up and running within a short time. Ponds support and John's prompt arrival on a day with temperatures in the single digits during the evening hours was wonderful and much appreciated. Thank you.”
– Terry B.
– Terry B.
“We arrived home after a day working at Deer Valley to find the master bedroom temperature at 61 degrees. We normally leave the temp at 65. We raised the temp but after an hour the temp had not increased. As it was too late to call we waited until morning to contact Ponds to report the need for a service visit. The office informed us that John Wood's appointment in Park City had cancelled and he could arrive shortly. That was great news.
John arrived about 30 minutes later and proceeded to check out the furnace. He discovered that the air fan that serves the combustion chamber had failed which prevented the gas igniter from operating which shut down the gas flow – an appreciated feature. He called the office to establish whether a new motor was available and informed us that he could have a new motor at the house for installation between 2 and 3 PM that day. We advised him that we had an appointment in Orem but would be able to return by 3PM. We also indicated that we would call the office to let John know when we were enroute to coordinate times. We arrived at the house at 2:55 and John had beat us by 5 minutes. He installed the new motor and had the furnace up and running within a short time. Ponds support and John's prompt arrival on a day with temperatures in the single digits during the evening hours was wonderful and much appreciated. Thank you.”
– Terry B.
– Terry B.
“The office kept us informed on our service request and the anticipated time for John's arrival. John called when he was enroute to our location and arrived shortly thereafter. After bringing John up to speed on my concerns he collected the information on the UV fixture which was showing signs of leakage – calcium deposits. He shut down the main water valve and reduced the water pressure in the lines before opening the UV canister and established that there was no sign of water entering the glass tube surrounding the UV light. He then cleaned up the calcium deposits on the top and side of the canister, reset the UV light and secured the cap. He made a call to see if any UV light replacement kits were available so the light could be replaced since it was time to replace the light. Unfortunately none were available and since I had already done the research he said it would be quicker for me to order a replacement kit and ensure that I get faucet washer grease to apply to the o-ring prior to resetting the cap to prevent any further leakage from that area. John was professional and explained what was going on and how to quickly get things back in working order with a UV replacement kit.”
– Terry B.
– Terry B.
“The office kept us informed on our service request and the anticipated time for John's arrival. John called when he was enroute to our location and arrived shortly thereafter. After bringing John up to speed on my concerns he collected the information on the UV fixture which was showing signs of leakage – calcium deposits. He shut down the main water valve and reduced the water pressure in the lines before opening the UV canister and established that there was no sign of water entering the glass tube surrounding the UV light. He then cleaned up the calcium deposits on the top and side of the canister, reset the UV light and secured the cap. He made a call to see if any UV light replacement kits were available so the light could be replaced since it was time to replace the light. Unfortunately none were available and since I had already done the research he said it would be quicker for me to order a replacement kit and ensure that I get faucet washer grease to apply to the o-ring prior to resetting the cap to prevent any further leakage from that area. John was professional and explained what was going on and how to quickly get things back in working order with a UV replacement kit.”
– Terry B.
– Terry B.
“Tim was exceptional in determining the problem and making the repair. I found him to be clear about what he was doing and enjoyable company. He was thoughtful and considerate.”
– Jan A.
– Jan A.
“Tim was exceptional in determining the problem and making the repair. I found him to be clear about what he was doing and enjoyable company. He was thoughtful and considerate.”
– Jan A.
– Jan A.
“We were having plumbing issues that needed attention in three of our bathrooms. Jerry was a pro in taking care of all the problems and getting everything back to working order. Thanks Jerry, (and Ponds) we appreciate you so much!”
– Nalani W.
– Nalani W.
“We were having plumbing issues that needed attention in three of our bathrooms. Jerry was a pro in taking care of all the problems and getting everything back to working order. Thanks Jerry, (and Ponds) we appreciate you so much!”
– Nalani W.
– Nalani W.
“Jake did my annual furnace today. He was very timely. He was fast, efficient and friendly. It was a pleasure to have Jake helping me in my home.”
– Brenda F.
– Brenda F.
“Jake did my annual furnace today. He was very timely. He was fast, efficient and friendly. It was a pleasure to have Jake helping me in my home.”
– Brenda F.
– Brenda F.
“Juan AND Steve were AMAZING! Emergency SATURDAY basement backup was fixed in one day with the help of Steve, who BTW was on his DAY OFF! He found a sump pump at the warehouse in SUPPORT of his co-worker Juan!.
I found these gentlemen to be extremely knowledgeable, professional and beyond the call of duty in analyzing my problem.
Thank you Juan AND Steve. I am a customer for AS LONG as we own this home.”
– Parmela P.
– Parmela P.
“Juan AND Steve were AMAZING! Emergency SATURDAY basement backup was fixed in one day with the help of Steve, who BTW was on his DAY OFF! He found a sump pump at the warehouse in SUPPORT of his co-worker Juan!.
I found these gentlemen to be extremely knowledgeable, professional and beyond the call of duty in analyzing my problem.
Thank you Juan AND Steve. I am a customer for AS LONG as we own this home.”
– Parmela P.
– Parmela P.
“Steve did a great job fixing our toilet that constantly ran. He is extremely personable and professional. Thanks Steve”
– John A.
– John A.
“Steve did a great job fixing our toilet that constantly ran. He is extremely personable and professional. Thanks Steve”
– John A.
– John A.
“Jerry did a great job replacing the drain under the sink that had been configured incorrectly by another company after a leak which damaged our basement. He also let us know about a couple of other things that need attention, which is much appreciated. Good to know before they are actually a problem! We highly recommend Ponds!”
– Della Rae R.
– Della Rae R.
“Jerry did a great job replacing the drain under the sink that had been configured incorrectly by another company after a leak which damaged our basement. He also let us know about a couple of other things that need attention, which is much appreciated. Good to know before they are actually a problem! We highly recommend Ponds!”
– Della Rae R.
– Della Rae R.
“Steve did a very good job installing our new ice maker. He is personable and professional. He was on time and finished the work in a reasonable length of time. We would definitely recommend Steve.”
– Joel R.
– Joel R.
“Steve did a very good job installing our new ice maker. He is personable and professional. He was on time and finished the work in a reasonable length of time. We would definitely recommend Steve.”
– Joel R.
– Joel R.
“When we discovered a leak in our water heater the morning we were to leave for a trip, we called Pond’s in a panic. Our call was assigned to Steve, who responded quickly and advised us on how to keep our home safe from water damage while we were gone and to avoid an expensive after hour fee. Even with a miscommunication on my part, Steve still managed to get in and get the job done so that we were not without hot water. He also helped us make improvements on our system so that a future water heater failure would be quickly resolved. Thank you, Steve!”
– Steve M.
– Steve M.
“When we discovered a leak in our water heater the morning we were to leave for a trip, we called Pond’s in a panic. Our call was assigned to Steve, who responded quickly and advised us on how to keep our home safe from water damage while we were gone and to avoid an expensive after hour fee. Even with a miscommunication on my part, Steve still managed to get in and get the job done so that we were not without hot water. He also helped us make improvements on our system so that a future water heater failure would be quickly resolved. Thank you, Steve!”
– Steve M.
– Steve M.
“We had a tankless water heater put in a few months ago. First off, if you've never had one I highly recommend looking into making the change. I speak for everyone in our family when I saw we absolutely love ours. The gentleman we were working with, Steve, did a great job of bouncing ideas of my wife and me before we finally got comfortable with the mindset shift. Even though we love it, it didn't come without its fair share of headaches. We got the tankless installed and all seemed well, but that night we noticed that the device was constantly heating water, even when we weren't using it. It was right below my bedroom and caused me to have a sleepless night! This wasn't suppose to happen and not acceptable. The manufacturer (not Ponds but one of the manufacturers they use) had issued a faulty circuit board.
Steve would call days and weeks after we installed the water heater to see how it was going. He would call the manufacturer, he would advocate for me as the customer, and he would do it on his own time before/after his work hours. He insisted that until we were perfectly happy, he wasn't going away. And true to his word, he stayed in touch with me until we were FULLY satisfied. Yes, I'm finally satisfied with the product – we got the circuit board replaced after some strong-arming the manufacturer from Steve. But I am thrilled with the commitment to quality and satisfaction Steve brought to the table. Steve personified everything good about Pond's.”
– Brian E.
– Brian E.
“We had a tankless water heater put in a few months ago. First off, if you've never had one I highly recommend looking into making the change. I speak for everyone in our family when I saw we absolutely love ours. The gentleman we were working with, Steve, did a great job of bouncing ideas of my wife and me before we finally got comfortable with the mindset shift. Even though we love it, it didn't come without its fair share of headaches. We got the tankless installed and all seemed well, but that night we noticed that the device was constantly heating water, even when we weren't using it. It was right below my bedroom and caused me to have a sleepless night! This wasn't suppose to happen and not acceptable. The manufacturer (not Ponds but one of the manufacturers they use) had issued a faulty circuit board.
Steve would call days and weeks after we installed the water heater to see how it was going. He would call the manufacturer, he would advocate for me as the customer, and he would do it on his own time before/after his work hours. He insisted that until we were perfectly happy, he wasn't going away. And true to his word, he stayed in touch with me until we were FULLY satisfied. Yes, I'm finally satisfied with the product – we got the circuit board replaced after some strong-arming the manufacturer from Steve. But I am thrilled with the commitment to quality and satisfaction Steve brought to the table. Steve personified everything good about Pond's.”
– Brian E.
– Brian E.
“great service. the technician was professional and punctual.”
– Ryan g.
– Ryan g.
“great service. the technician was professional and punctual.”
– Ryan g.
– Ryan g.
“I have seldom worked with or had work done that was as professional as that by your service associate, Tim Rice. He was prompt. He was friendly. He knew what he was talking about and he shared his knowledge with me as he worked through our issues with the boiler in our home. I especially loved that he cared that we were pleased and that his work was well done. I felt that he went the extra mile with me and I could tell that he was wanted the work to be a good representation of him and of Ponds. He checked and double checked his work and the products he was installing. From my viewpoint he is an excellent ambassador of your company, Because of him we will be using Ponds for our plumbing and heating needs going forward. I am glad that I found your company and I will be recommending you to others.”
– Larry R.
– Larry R.
“I have seldom worked with or had work done that was as professional as that by your service associate, Tim Rice. He was prompt. He was friendly. He knew what he was talking about and he shared his knowledge with me as he worked through our issues with the boiler in our home. I especially loved that he cared that we were pleased and that his work was well done. I felt that he went the extra mile with me and I could tell that he was wanted the work to be a good representation of him and of Ponds. He checked and double checked his work and the products he was installing. From my viewpoint he is an excellent ambassador of your company, Because of him we will be using Ponds for our plumbing and heating needs going forward. I am glad that I found your company and I will be recommending you to others.”
– Larry R.
– Larry R.
“We had a pipe break in one of our bathrooms last evening, called Ponds and they were there, and rectified the problem in a timely and professional manner. Pond's plumbers have been to our home 3 or 4 times to fix various issues, and we couldn't be more pleased. Our hats off to our technician, Steve Snowball……..he's the best!”
– Jim W.
– Jim W.
“We had a pipe break in one of our bathrooms last evening, called Ponds and they were there, and rectified the problem in a timely and professional manner. Pond's plumbers have been to our home 3 or 4 times to fix various issues, and we couldn't be more pleased. Our hats off to our technician, Steve Snowball……..he's the best!”
– Jim W.
– Jim W.
“Steve and Logan did superior work, making sure to cover all requests thoroughly. I really appreciated them working our needs into the schedule and all the follow-up. Terrific customer service!”
– Clysta D.
– Clysta D.
“Steve and Logan did superior work, making sure to cover all requests thoroughly. I really appreciated them working our needs into the schedule and all the follow-up. Terrific customer service!”
– Clysta D.
– Clysta D.
“Steve Snowball is awesome, he is always on top of coming in when needed and very friendly and helpful. I highly recommend ponds and seeing if Steve is available cause he does a great job!”
– Avenues Proper J.
– Avenues Proper J.
“Steve Snowball is awesome, he is always on top of coming in when needed and very friendly and helpful. I highly recommend ponds and seeing if Steve is available cause he does a great job!”
– Avenues Proper J.
– Avenues Proper J.
“I’m very happy with Ponds! They have been out several times to repair my radiant heat. Tim Rice was outstanding. Always explained what he was doing. Great customer service!”
– Kim B.
– Kim B.
“I’m very happy with Ponds! They have been out several times to repair my radiant heat. Tim Rice was outstanding. Always explained what he was doing. Great customer service!”
– Kim B.
– Kim B.
“Ponds did a complete replacement of the furnaces, tankless H20 system, AC, fire alarms, and other preventative maintenance. The team (Steve, John, Patrick, Brian, and Demetri) were amazing. Punctual, friendly, knowledgeable, and clean. Tey went above and beyond to make sure that every detail was perfect.”
– Bridget H.
– Bridget H.
“Ponds did a complete replacement of the furnaces, tankless H20 system, AC, fire alarms, and other preventative maintenance. The team (Steve, John, Patrick, Brian, and Demetri) were amazing. Punctual, friendly, knowledgeable, and clean. Tey went above and beyond to make sure that every detail was perfect.”
– Bridget H.
– Bridget H.
“Great service and quick. Saved the day.”
– Scott C.
– Scott C.
“Great service and quick. Saved the day.”
– Scott C.
– Scott C.
“I was extremely pleased with the service.. Andy was very knowledgeable and fast.thanks for the help.”
– Rod W.
– Rod W.
“I was extremely pleased with the service.. Andy was very knowledgeable and fast.thanks for the help.”
– Rod W.
– Rod W.
“Andy was very knowledgeable &did great job”
– Mary V.
– Mary V.
“Andy was very knowledgeable &did great job”
– Mary V.
– Mary V.
“We had an overall great experience with Pond's. From the initial scheduling call to the service of our water heater. The people on the phone were friendly and helpful. Steve Snowball was punctual, helpful, thorough, and pleasant. He explained what he was planning to do and would update me throughout the process of cleaning our water heater and trouble shooting a possible problem. He was even attentive to the questions my three-year-old had for him. I was extremely pleased with the service. I'd choose Pond's again because of this great experience.”
– Erin S.
– Erin S.
“We had an overall great experience with Pond's. From the initial scheduling call to the service of our water heater. The people on the phone were friendly and helpful. Steve Snowball was punctual, helpful, thorough, and pleasant. He explained what he was planning to do and would update me throughout the process of cleaning our water heater and trouble shooting a possible problem. He was even attentive to the questions my three-year-old had for him. I was extremely pleased with the service. I'd choose Pond's again because of this great experience.”
– Erin S.
– Erin S.
“I am so pleased with the service I have received from this company. They arrived on time. They called before they came and gave me a half hour heads up, worked around my busy schedule and could not of been nicer. The service men were polite and explained what they were doing and why. Because of my persnickety older furnace I needed to call again a few days later to rectify a small problem. I did not get charged(again)for another service fee since they had just been here a few days before. I felt that was very nice that they were fair. I know all companies would not do that. Fortunately I had the same two kind service men that were here before. As they were trouble shooting the problem again they keep me in the loop regarding what they were doing and why there was a problem. Totally appreciated the knowledge and teaching that they shared with me. Showing me what to do and how I could troubleshoot some of the problems before I call again is such a plus. Thank you so much Tim and Jake. You are awesome. Thank you, Thank you!!”
– Melody F.
– Melody F.
“I am so pleased with the service I have received from this company. They arrived on time. They called before they came and gave me a half hour heads up, worked around my busy schedule and could not of been nicer. The service men were polite and explained what they were doing and why. Because of my persnickety older furnace I needed to call again a few days later to rectify a small problem. I did not get charged(again)for another service fee since they had just been here a few days before. I felt that was very nice that they were fair. I know all companies would not do that. Fortunately I had the same two kind service men that were here before. As they were trouble shooting the problem again they keep me in the loop regarding what they were doing and why there was a problem. Totally appreciated the knowledge and teaching that they shared with me. Showing me what to do and how I could troubleshoot some of the problems before I call again is such a plus. Thank you so much Tim and Jake. You are awesome. Thank you, Thank you!!”
– Melody F.
– Melody F.
“I called to make an appointment the morning our water heater went out, and was able to get a plumber at my home within hours. Steve was on time, efficient, personable and competent. He replaced our water heater within a couple of hours and left everything spotless when he was finished. A potentially frustrating problem was taken care of immediately–Great service!”
– Julie H.
– Julie H.
“I called to make an appointment the morning our water heater went out, and was able to get a plumber at my home within hours. Steve was on time, efficient, personable and competent. He replaced our water heater within a couple of hours and left everything spotless when he was finished. A potentially frustrating problem was taken care of immediately–Great service!”
– Julie H.
– Julie H.
“Layne arrived promptly was friendly careful and efficient he did an excellent job thank you”
– Jim B.
– Jim B.
“Layne arrived promptly was friendly careful and efficient he did an excellent job thank you”
– Jim B.
– Jim B.
“Steve and John helped me with a part I couldn't find at the store, when they overheard me talking with the store employee Steve said I think I have that gasket on my truck, he went out to the parking lot and found the gasket I needed and just gave it to me and wouldn't take any payment for it. I have known the Ponds for many years, these are great guys”
– Earl D.
– Earl D.
“Steve and John helped me with a part I couldn't find at the store, when they overheard me talking with the store employee Steve said I think I have that gasket on my truck, he went out to the parking lot and found the gasket I needed and just gave it to me and wouldn't take any payment for it. I have known the Ponds for many years, these are great guys”
– Earl D.
– Earl D.
“Can’t thank Andy enough. He was fast, professional, knowledgeable and friendly! Excellent service and a wonderful young man!”
– Paul I.
– Paul I.
“Can’t thank Andy enough. He was fast, professional, knowledgeable and friendly! Excellent service and a wonderful young man!”
– Paul I.
– Paul I.
“Well done. Nice man. I will continue doing business with you”
– Russell M.
– Russell M.
“Well done. Nice man. I will continue doing business with you”
– Russell M.
– Russell M.
“Andy was on time and fixed all our plumbing issues that another plumber couldn’t fix.”
– Joshua B.
– Joshua B.
“Andy was on time and fixed all our plumbing issues that another plumber couldn’t fix.”
– Joshua B.
– Joshua B.
“Steve from Pond's was wonderful! We needed to replace a water heater and water softener. Steve, came on time and was very knowledgeable about everything that needed to be done and explained it well. He went the extra mile to do the work well, put down tarps to protect our flooring and make sure we were well informed about the operation and maintenance of the new heater and softener. We are very pleased with Steve and Pond's and would highly recommend them.”
– David C.
– David C.
“Steve from Pond's was wonderful! We needed to replace a water heater and water softener. Steve, came on time and was very knowledgeable about everything that needed to be done and explained it well. He went the extra mile to do the work well, put down tarps to protect our flooring and make sure we were well informed about the operation and maintenance of the new heater and softener. We are very pleased with Steve and Pond's and would highly recommend them.”
– David C.
– David C.
“Finished job Quickly, and was very patient ?”
– Thomas P.
– Thomas P.
“Finished job Quickly, and was very patient ?”
– Thomas P.
– Thomas P.
“Awesome service. Very thorough and pleasant. Tim and Jake were able to find a defect in my thermostat and repaired it. Pricing was better than expected. Will call Ponds again.”
– Sandra W.
– Sandra W.
“Awesome service. Very thorough and pleasant. Tim and Jake were able to find a defect in my thermostat and repaired it. Pricing was better than expected. Will call Ponds again.”
– Sandra W.
– Sandra W.
“Excellent service and maintenance
Very friendly service staff and reception staff
Have used for many years and will continue to use”
– Michael A.
– Michael A.
“Excellent service and maintenance
Very friendly service staff and reception staff
Have used for many years and will continue to use”
– Michael A.
– Michael A.
“You save my day. Thanks Andy for making your time to help us get the water heater fixed. This was a close call too.”
– Elsie H.
– Elsie H.
“You save my day. Thanks Andy for making your time to help us get the water heater fixed. This was a close call too.”
– Elsie H.
– Elsie H.
“Steve did an excellent job! Very knowledgeable. I would use him again if I need any plumbing work. He was very pleasant, and I felt comfortable having him in my home.”
– Colleen R.
– Colleen R.
“Steve did an excellent job! Very knowledgeable. I would use him again if I need any plumbing work. He was very pleasant, and I felt comfortable having him in my home.”
– Colleen R.
– Colleen R.
“We have used Pond's plumbing services for many years and have always been satisfied. It is a reliable company, their technicians are excellent, the work is well done. We will continue to call on them in the future.”
– John R.
– John R.
“We have used Pond's plumbing services for many years and have always been satisfied. It is a reliable company, their technicians are excellent, the work is well done. We will continue to call on them in the future.”
– John R.
– John R.
“Steve spent a good amount of time to make sure all worked well….great job thank you”
– D.A.
– DFolafolaga A.
“Steve spent a good amount of time to make sure all worked well….great job thank you”
– D.A.
– DFolafolaga A.
“I was well pleased with the service I received..”
– Nila S.
– Nila S.
“I was well pleased with the service I received..”
– Nila S.
– Nila S.
“Wonderful we were were extremely pleased,”
– Connie A.
– Connie A.
“Wonderful we were were extremely pleased,”
– Connie A.
– Connie A.
“Great and fast service. Very good to explain problems and what my options were. Thanks so much,,,”
– Corinne H.
– Corinne H.
“Great and fast service. Very good to explain problems and what my options were. Thanks so much,,,”
– Corinne H.
– Corinne H.
“Ponds has taken care of our furnace, air conditioning and plumbing needs for the past 18 years. They ALWAYS do a fantastic job. Today’s experience was no exception. Tim and John arrived on time and kept me appraised of their progress and any problems they found. Thanks Ponds for being trustworthy and experienced.”
– Jann S.
– Jann S.
“Ponds has taken care of our furnace, air conditioning and plumbing needs for the past 18 years. They ALWAYS do a fantastic job. Today’s experience was no exception. Tim and John arrived on time and kept me appraised of their progress and any problems they found. Thanks Ponds for being trustworthy and experienced.”
– Jann S.
– Jann S.
“Everything looks good. Prompt, friendly service.”
– Vickie B.
– Vickie B.
“Everything looks good. Prompt, friendly service.”
– Vickie B.
– Vickie B.
“Lee and Dimitri were fantastic. They went the extra mile with every step and super enjoyable to have working in our home. Send them back anytime”
– Ann F.
– Ann F.
“Lee and Dimitri were fantastic. They went the extra mile with every step and super enjoyable to have working in our home. Send them back anytime”
– Ann F.
– Ann F.
“Layne and John were here at the time they were suppose to be. Very friendly and knowledge. Great to work with. We’ll call ponds again”
– Sam W.
– Sam W.
“Layne and John were here at the time they were suppose to be. Very friendly and knowledge. Great to work with. We’ll call ponds again”
– Sam W.
– Sam W.
“Just a note to inform you that I was very satisfied with the work Mark did on our furnace tune up. He was efficient and gave us some appreciated suggestions and information. We are now counting on our furnace to get us safely through another winter. Thanks, again, to Mark !”
– Grant T.
– Grant T.
“Just a note to inform you that I was very satisfied with the work Mark did on our furnace tune up. He was efficient and gave us some appreciated suggestions and information. We are now counting on our furnace to get us safely through another winter. Thanks, again, to Mark !”
– Grant T.
– Grant T.
“This young man was very helpful and kind and did an excellent job.
Please have him come again!!!!”
– Faye B.
– Faye B.
“This young man was very helpful and kind and did an excellent job.
Please have him come again!!!!”
– Faye B.
– Faye B.
“Awesome service. New WiFi thermostat and maintenance completed. He made everything simple and easy to understand.”
– Barbara J.
– Barbara J.
“Awesome service. New WiFi thermostat and maintenance completed. He made everything simple and easy to understand.”
– Barbara J.
– Barbara J.
“My a/c wasn’t getting my home cold enough and Tim came and talked me through what was wrong. He also helped me understand what I need to do to keep it running well. Loved Pond’s. Thanks!”
– NaShai O.
– NaShai O.
“My a/c wasn’t getting my home cold enough and Tim came and talked me through what was wrong. He also helped me understand what I need to do to keep it running well. Loved Pond’s. Thanks!”
– NaShai O.
– NaShai O.
“Execellent service. Andy was very professional in his service.”
– Chad K.
– Chad K.
“Execellent service. Andy was very professional in his service.”
– Chad K.
– Chad K.
“Called today and you came today! Solid 10 stars”
– Keith C.
– Keith C.
“Called today and you came today! Solid 10 stars”
– Keith C.
– Keith C.
“Tim was incredible! He was a consummate professional who went above and beyond what any previous tech did. I have asked if he can be assigned to visit us permanently. In fact, after having a bad experience a year ago, we weren’t certain if we’d keep on with Pond’s or not. Well … Pond’s can thank Tim: because of today’s experience with him, we will remain customers, so please, keep him happy!”
– Elaine H.
– Elaine H.
“Tim was incredible! He was a consummate professional who went above and beyond what any previous tech did. I have asked if he can be assigned to visit us permanently. In fact, after having a bad experience a year ago, we weren’t certain if we’d keep on with Pond’s or not. Well … Pond’s can thank Tim: because of today’s experience with him, we will remain customers, so please, keep him happy!”
– Elaine H.
– Elaine H.
“Great job! We are very pleased with the work.”
– David H.
– David H.
“Great job! We are very pleased with the work.”
– David H.
– David H.
“Layne was awesome! He was courteous, efficient, and very knowledgeable! Thanks Ponds for your excellent service!!,”
– Polly M.
– Polly M.
“Layne was awesome! He was courteous, efficient, and very knowledgeable! Thanks Ponds for your excellent service!!,”
– Polly M.
– Polly M.
“Layne was awesome! He was courteous, efficient, and very knowledgeable! Thanks Ponds for your excellent service!!,”
– Polly M.
– Polly M.
“We had a great experience. They were quick,clean and helpful.”
– Matt K.
– Matt K.
“We had a great experience. They were quick,clean and helpful.”
– Matt K.
– Matt K.
“We had a great experience. They were quick,clean and helpful.”
– Matt K.
– Matt K.
“Prompt arrival, friendly service. We use Pond’s for all our homes and will continue to do so!”
– Aaron M.
– Aaron M.
“Prompt arrival, friendly service. We use Pond’s for all our homes and will continue to do so!”
– Aaron M.
– Aaron M.
“Prompt arrival, friendly service. We use Pond’s for all our homes and will continue to do so!”
– Aaron M.
– Aaron M.
“Found the problem quickly and was fixed in no time. Great job!”
– Kevin B.
– Kevin B.
“Found the problem quickly and was fixed in no time. Great job!”
– Kevin B.
– Kevin B.
“Found the problem quickly and was fixed in no time. Great job!”
– Kevin B.
– Kevin B.
“Nice to do business Pond’s. Lee was great.”
– Durrell N.
– Durrell N.
“Nice to do business Pond’s. Lee was great.”
– Durrell N.
– Durrell N.
“Nice to do business Pond’s. Lee was great.”
– Durrell N.
– Durrell N.
“Perfect maintenance ,Tim way of work is good.”
– Senthil kumar C.
– Senthil kumar C.
“Perfect maintenance ,Tim way of work is good.”
– Senthil kumar C.
– Senthil kumar C.
“Perfect maintenance ,Tim way of work is good.”
– Senthil kumar C.
– Senthil kumar C.
“Lee was prompt and efficient. Very professional. Very happy with my service experience.”
– Dan S.
– Dan S.
“Lee was prompt and efficient. Very professional. Very happy with my service experience.”
– Dan S.
– Dan S.
“Lee was prompt and efficient. Very professional. Very happy with my service experience.”
– Dan S.
– Dan S.
“Showed up on time and was very professional!!”
– Christine T.
– Christine T.
“Showed up on time and was very professional!!”
– Christine T.
– Christine T.
“Showed up on time and was very professional!!”
– Christine T.
– Christine T.
“All the technicians at Pond’s are what keep us coming back.”
– Debbie S
“All the technicians at Pond’s are what keep us coming back.”
– Debbie S
“All the technicians at Pond’s are what keep us coming back.”
– Debbie S
“Your attention to detail and the strong work ethic of your employees really helped to minimize the stress of replacing our boiler.”
– Ivy T.
“Your attention to detail and the strong work ethic of your employees really helped to minimize the stress of replacing our boiler.”
– Ivy T.
“Your attention to detail and the strong work ethic of your employees really helped to minimize the stress of replacing our boiler.”
– Ivy T.
“His Professionalism is beyond belief, his troubleshooting is phenomenal and his work ethic is beyond compare.”
– Tim D.
“His Professionalism is beyond belief, his troubleshooting is phenomenal and his work ethic is beyond compare.”
– Tim D.
“His Professionalism is beyond belief, his troubleshooting is phenomenal and his work ethic is beyond compare.”
– Tim D.
“Just wanted to say thanks for the great work and all your help at my house. You guys are great, absolutely went out of your way for us.”
– Jay J.
“Just wanted to say thanks for the great work and all your help at my house. You guys are great, absolutely went out of your way for us.”
– Jay J.
“Just wanted to say thanks for the great work and all your help at my house. You guys are great, absolutely went out of your way for us.”
– Jay J.
“It’s very apparent that you have instilled the great value of customer service in your company and I will happily recommend your services to others.”
– Steve D.
“It’s very apparent that you have instilled the great value of customer service in your company and I will happily recommend your services to others.”
– Steve D.
“It’s very apparent that you have instilled the great value of customer service in your company and I will happily recommend your services to others.”
– Steve D.
“Everyone was courteous, professional, and went the extra mile to help us. What a top notch organization – we tell everyone about you.”
– Karen
“Everyone was courteous, professional, and went the extra mile to help us. What a top notch organization – we tell everyone about you.”
– Karen
“Everyone was courteous, professional, and went the extra mile to help us. What a top notch organization – we tell everyone about you.”
– Karen
“Jon was professional, informative, polite, and knowledgeable. Thank you for providing us with excellent service!”
– Suzanne P.
“Jon was professional, informative, polite, and knowledgeable. Thank you for providing us with excellent service!”
– Suzanne P.
“Jon was professional, informative, polite, and knowledgeable. Thank you for providing us with excellent service!”
– Suzanne P.
“Thank you for your GREAT service these past 20 years. Your service people are the best!”
– John & Joneen M.
“Thank you for your GREAT service these past 20 years. Your service people are the best!”
– John & Joneen M.
“Thank you for your GREAT service these past 20 years. Your service people are the best!”
– John & Joneen M.