Customer Testimonials
“Pond’s did a great job servicing our boiler, and Griffin was excellent. He showed up on time, was respectful, kept everything neat, and communicated clearly throughout the whole process. Really appreciated the professionalism — highly recommend!”
– Lucas J.
- Lucas J.
“Timely, polite and informative 5 stars”
– sally h.
- sally h.
“Bryan from Pond's arrived on time, nicely reminded us of our appointment, was careful in our home, answered our questions and serviced our furnace. We are very happy with Pond's.”
– Lorna K.
- Lorna K.
“Bryan was friendly, courteous and professional. He was punctual, explained what he did and gave us a list of additional things to consider, but was not pushy. Thanks!”
– Doug K.
- Doug K.
“i wish every service or repair person that came to our house was as good as Tim.
knows what he is doing and get it right the first time.
extremely satisfied with all the work he has done for us” – Reid S.
knows what he is doing and get it right the first time.
extremely satisfied with all the work he has done for us” – Reid S.
- Reid S.
“Rick was fabulous, easy to work with and very accommodating.
The negative part of the experience was the fact that he came without the necessary part, through no fault of his own. I sent a photo of the part that needed replacing to you, and I was assured the photo came through and that someone would let the service technician know what to bring. Instead, this call took an extra hour because Rick had to run out and secure the part. No one forwarded the photo to him or informed him of its existence.
Such errors waste everyone's time! Mine in taking, uploading, and double-checking the photo so that the need was clear. Rick's in having to run to find a part. Ours in having to remain at home while we waited. I really expect more efficiency from a company that claims to value customer satisfaction.” – Rob M.
The negative part of the experience was the fact that he came without the necessary part, through no fault of his own. I sent a photo of the part that needed replacing to you, and I was assured the photo came through and that someone would let the service technician know what to bring. Instead, this call took an extra hour because Rick had to run out and secure the part. No one forwarded the photo to him or informed him of its existence.
Such errors waste everyone's time! Mine in taking, uploading, and double-checking the photo so that the need was clear. Rick's in having to run to find a part. Ours in having to remain at home while we waited. I really expect more efficiency from a company that claims to value customer satisfaction.” – Rob M.
- Rob M.
“Communicated very well. Made sure we knew what he was doing and what we need to do going forward.”
– Larry R.
- Larry R.
“Bryan did a great job and was very personable.”
– Bill T.
- Bill T.
“Bryan was fast and efficient. He was pleasant to work with and left my home just like he found it. The thing that I appreciated the most was I was called when there was an earlier opening and my semi-annual maintenance was done 5 days early. Thanks to Bryan!”
– Brenda F.
- Brenda F.
Need HVAC Service?
Contact the experts at Pond's Plumbing, Heating and Air Conditioning.
Call us at 801-203-3526!
Pond's Plumbing, Heating and Air Conditioning proudly provides HVAC service to Bountiful, North Salt Lake, West Bountiful, Centerville, Park City and the surrounding communities. Visit our service area page for more coverage details, call us at 801-203-3526, or request service online today.