Customer Testimonials
“Rick was fabulous, easy to work with and very accommodating.
The negative part of the experience was the fact that he came without the necessary part, through no fault of his own. I sent a photo of the part that needed replacing to you, and I was assured the photo came through and that someone would let the service technician know what to bring. Instead, this call took an extra hour because Rick had to run out and secure the part. No one forwarded the photo to him or informed him of its existence.
Such errors waste everyone's time! Mine in taking, uploading, and double-checking the photo so that the need was clear. Rick's in having to run to find a part. Ours in having to remain at home while we waited. I really expect more efficiency from a company that claims to value customer satisfaction.” – Rob M.
The negative part of the experience was the fact that he came without the necessary part, through no fault of his own. I sent a photo of the part that needed replacing to you, and I was assured the photo came through and that someone would let the service technician know what to bring. Instead, this call took an extra hour because Rick had to run out and secure the part. No one forwarded the photo to him or informed him of its existence.
Such errors waste everyone's time! Mine in taking, uploading, and double-checking the photo so that the need was clear. Rick's in having to run to find a part. Ours in having to remain at home while we waited. I really expect more efficiency from a company that claims to value customer satisfaction.” – Rob M.
- Rob M.
“Communicated very well. Made sure we knew what he was doing and what we need to do going forward.”
– Larry R.
- Larry R.
“Bryan did a great job and was very personable.”
– Bill T.
- Bill T.
“Bryan was fast and efficient. He was pleasant to work with and left my home just like he found it. The thing that I appreciated the most was I was called when there was an earlier opening and my semi-annual maintenance was done 5 days early. Thanks to Bryan!”
– Brenda F.
- Brenda F.
“Fast and efficient. Excellent service.”
– Gary F.
- Gary F.
“Tim is the best and thorough technician I have ever worked with. He explains things well and easy to work with. And a great guy.”
– Jerry A.
- Jerry A.
“Logan was such a great help. He let me know what needed to be done, gave me options and did the job quick and effectively. He gave ideas for solutions to another problem we are having and provided quotes.”
– Annette A.
- Annette A.
Need HVAC Service?
Contact the experts at Pond's Plumbing, Heating and Air Conditioning.
Call us at 801-203-3526!
Pond's Plumbing, Heating and Air Conditioning proudly provides HVAC service to Bountiful, North Salt Lake, West Bountiful, Centerville, Park City and the surrounding communities. Visit our service area page for more coverage details, call us at 801-203-3526, or request service online today.