“The office kept us informed on our service request and the anticipated time for John's arrival. John called when he was enroute to our location and arrived shortly thereafter. After bringing John up to speed on my concerns he collected the information on the UV fixture which was showing signs of leakage – calcium deposits. He shut down the main water valve and reduced the water pressure in the lines before opening the UV canister and established that there was no sign of water entering the glass tube surrounding the UV light. He then cleaned up the calcium deposits on the top and side of the canister, reset the UV light and secured the cap. He made a call to see if any UV light replacement kits were available so the light could be replaced since it was time to replace the light. Unfortunately none were available and since I had already done the research he said it would be quicker for me to order a replacement kit and ensure that I get faucet washer grease to apply to the o-ring prior to resetting the cap to prevent any further leakage from that area. John was professional and explained what was going on and how to quickly get things back in working order with a UV replacement kit.” – Terry B.