Plumbing Replacement in North Salt Lake, UT 84054
“Juan AND Steve were AMAZING! Emergency SATURDAY basement backup was fixed in one day with the help of Steve, who BTW was on his DAY OFF! He found a sump pump at the warehouse in SUPPORT of his co-worker Juan!.
I found these gentlemen to be extremely knowledgeable, professional and beyond the call of duty in analyzing my problem.
Thank you Juan AND Steve. I am a customer for AS LONG as we own this home.”
– Parmela P.
Plumbing Repair in North Salt Lake, UT 84054
“Steve did a great job fixing our toilet that constantly ran. He is extremely personable and professional. Thanks Steve”
– John A.
Plumbing Installation in Holladay, UT 84121
“Steve did a very good job installing our new ice maker. He is personable and professional. He was on time and finished the work in a reasonable length of time. We would definitely recommend Steve.”
– Joel R.
Water Heater Replacement in North Salt Lake, UT 84054
“When we discovered a leak in our water heater the morning we were to leave for a trip, we called Pond’s in a panic. Our call was assigned to Steve, who responded quickly and advised us on how to keep our home safe from water damage while we were gone and to avoid an expensive after hour fee. Even with a miscommunication on my part, Steve still managed to get in and get the job done so that we were not without hot water. He also helped us make improvements on our system so that a future water heater failure would be quickly resolved. Thank you, Steve!”
– Steve M.
Water Heater Installation in North Salt Lake, UT 84054
“We had a tankless water heater put in a few months ago. First off, if you've never had one I highly recommend looking into making the change. I speak for everyone in our family when I saw we absolutely love ours. The gentleman we were working with, Steve, did a great job of bouncing ideas of my wife and me before we finally got comfortable with the mindset shift. Even though we love it, it didn't come without its fair share of headaches. We got the tankless installed and all seemed well, but that night we noticed that the device was constantly heating water, even when we weren't using it. It was right below my bedroom and caused me to have a sleepless night! This wasn't suppose to happen and not acceptable. The manufacturer (not Ponds but one of the manufacturers they use) had issued a faulty circuit board.
Steve would call days and weeks after we installed the water heater to see how it was going. He would call the manufacturer, he would advocate for me as the customer, and he would do it on his own time before/after his work hours. He insisted that until we were perfectly happy, he wasn't going away. And true to his word, he stayed in touch with me until we were FULLY satisfied. Yes, I'm finally satisfied with the product – we got the circuit board replaced after some strong-arming the manufacturer from Steve. But I am thrilled with the commitment to quality and satisfaction Steve brought to the table. Steve personified everything good about Pond's.”
– Brian E.