Testimonials Articles
“Couldn't have been better” – Pamalyn B. Hopkins H. Continue Reading
“I felt he did an excellent job. Answered all questions and left everything clean.” – David N. Continue Reading
“Mike did a great job. We will enjoy our new system. Thank you!” – Sasha L. Continue Reading
“Great service and quality work. Technician was punctual, polite, and efficient. Would call them again.” – Ralf V. Continue Reading
“Thanks for helping when appliances go bad. Grateful for the courteous response.” – ELOUISE L. Continue Reading
“We needed an overview of the system of the home we purchased… Ponds installed this about 20 years ago… Tim was helpful and knowledgable and we look forward to maintaining a relationship with him and the company in the years ahead. Thank you.” – Kimberly K. Continue Reading
“Service was prompt and done very well.” – Matt O. Continue Reading
“Travis was very helpful explaining the different choices and comparing to repair prices. No pressure to make an immediate decision.” – Ann M. Continue Reading
“efficient, effective and friendly service. Thanks!” – Meir S. Continue Reading
“Thank you every one so very nice.” – Carol R. Continue Reading
“great job” – Dorothee M. Continue Reading
“Luke and another technician came and checked the problem (it turned out to be the roof not the steamer in the shower) They were very professional and courteous and did a great job assessing the problem. Very quick too!” – Margaret R. Continue Reading
“Malik was professional, knowledgeable, timely and did a great job. He communicated to us so we were aware of the issues. Would definitely have him back!” – Jhn C. Continue Reading
“Michael was great – fast, informative and efficient.” – Dhyan W. Continue Reading
“Malik was great, appreciated his thoughtfulness and enthusiasm” – Sean O. Continue Reading
“Perfect” – Anita H. Continue Reading
“Luke was great. He understood the problem and took care of it. Very professional. Thank you Luke and Ponds for excellent work.” – Reid S. Continue Reading
“Excellent evaluation for replacing furnace/AC with heat pump. Thorough and answered all of our questions.” – Mark E. Continue Reading
“Alex dud a great job. He was very efficient and friendly. He also explained the work he did.” – James B. Continue Reading
“Tim is THE MAN. Could not be happier with his expertise. And it is always great to visit with him.” – Jeffrey B. Continue Reading
“Tim is fantastic. He was very helpful in every way. He answered his phone early morning at a parts house; we were able to possibly diagnose the issue over facetime so he had the part when he got here. He let me know his scheduled time to come, was prompt, friendly, explained everything along the… Continue Reading
“Thank you Nate. Nice talking to you while working. Great job.” – Folafolaga A. Continue Reading
“Always come through at a reasonable price. Very personable and accommodating.” – B C. Continue Reading
“Mike came out on a Saturday and quickly resolved a problem with our pressure reducer valve. He was great, very friendly and professional. Even more impressive, Ralph Pond heard from the answering service that we had a problem and interrupted his day to call us and make sure we were OK. Now that is great… Continue Reading
“Excellent as always – timely, communication great, execution flawless. Thank you Nate!” – Matt K. Continue Reading
“Alex was great, very knowledgeable and informative. Excellent customer service” – Garrett C. Continue Reading
“Had a problem with operating. Called and got same-day service call.” – Barbara M. Continue Reading
“Jeff was awesome. He kept me informed and got things fixed timely.” – Kevin W. Continue Reading
“Alex is always on time, courteous, and efficient. He explains what he’s doing, analysis and recommendations for service, and completes the job as proposed. We always are glad when Alex is our service rep.” – Douglas N. Continue Reading
“Very professional and friendly” – Janet W. Continue Reading
“Tim has serviced our house for years and he is outstanding. Highly recommend him. He is knowledgeable, respectful, professional and just a great person. Ponds is lucky to have him as a technician.” – Deborah S. Continue Reading
“Very professional arrived on time and thorough” – Jim R. Continue Reading
“Excellent; knowledgable and efficient.” – Mitch V. Continue Reading
“On a Sunday evening I found myself in a challenging situation when the main pipe of my water softener unexpectedly burst, leading to a considerable flood in my basement. I reached out to Ponds Plumbing & Heating after-hours service, and I must say that the response I received from Michael Bautista Tovar was nothing short… Continue Reading
“Tim has worked on most of our systems for several years. He does a good job and keeps the place running. In addition to our heating and AC, we have a snow melt boiler. He services and repairs them if necessary.” – Tom S. Continue Reading
“Alex came to do routine maintenance. I also asked him why the system was making unusual sounds. He found the problem and corrected it. He also did the maintenance needed all in a professional and helpful manner.” – Robin H. Continue Reading
“Great experience! He diagnosed and fixed the problem promptly. And also helped me to figure out how to use my heat pump. I hope you send him again.” – William D. Continue Reading
“Alex has serviced my furnace and air conditioner multiple times. He is always very friendly and presents himself and Pond's well. Alex explains what he did and reviews how my system is doing. This time he gave me a couple of bids on items that are not working as well and may need to be… Continue Reading
“Good job.” – Helene R. Continue Reading
“Tim is very skilled and always reliable.” – Camilla H. Continue Reading
“Tim is extremely knowledgeable and capable. He’s careful and thorough.” – Vicky W. Continue Reading
“Jeff was on time and got straight to work on the boiler maintenance. He did a very thorough job of inspecting and cleaning the boiler and other system components. He is very knowledgable and helped me lay out a plan for upgrading the system to improve performance and efficiency.” – Ron S. Continue Reading
“Willy did exactly what I needed him to do in a timely manner.” – Shirley S. Continue Reading
“Came quickly. Answered all my questions. Made sure everything was in good order. I trust Ponds” – Julene R. Continue Reading
“John Wood did, AS ALWAYS, an outstanding job for us. We trust him with our life, possessions, property, and everything else that is precious to us. We look forward to his visits and to having him in our home. He is highly aware of the needs of his clients and his detail-oriented approach to every… Continue Reading
“I was super glad that my scheduled appointment got bumped up 4 days early. Luke was personable and explained the issue and resolution to me. Even pointers on what to look out for in the future. He was respectful of my house and property. I always call Ponds Plumbing for business and home needs.” –… Continue Reading
“First of all they got me on their schedule much quicker than I thought. Tim was very professional and thorough. He went above and beyond in my eyes. Made sure everything little thing was perfect before leaving. He cleaned up and didn’t leave a mess either.” – Robert L. Continue Reading
“Great service” – David B. Continue Reading
“Jeff was very competent, efficient, pleasant, and answered all my questions about my gas furnace and boiler.” – Cynthia G. Continue Reading
“Michael was great at explaining the problem and his solution, estimating the costs up front. His work was meticulous and he left the area cleaner than he found it!” – Philip T. Continue Reading
“Both Tim and Travis were patient and thorough in inspecting the HVAC and boiler systems and provided great advice.” – Meir S. Continue Reading
“Did a great job. put down cloths to keep carpets clean. Very organized. Answered all questions. Very polite” – David N. Continue Reading
“Travis was terrific, recommended a course of action that could save me a lot of money. Thank you, Travis!” – Ira R. Continue Reading
“We have had Luke Allred come out to our home twice now, once to service our hot water heater, and this last time to repair hardware and pipes in our showers and tub. Each time he has come by he has always been great at what he does. He explains everything and does a great… Continue Reading
“Tim arrived quickly and was able to assess what was wrong. He explained everything clearly and was easy to talk to. He fixed the problem and answered all our questions. I trust him” – Julene R. Continue Reading
“Alex is always friendly, timely, and professional. He went above & beyond making sure all my HVAC & water systems were functioning efficiently. Very satisfied with Pond’s people & Company.” – Eric A. Continue Reading
“Prompt, polite and professional. Very happy with the service.” – Michael B. Continue Reading
“All who came to my home during the installation were professional, highly skilled, patient and kind (I had a lot of questions!). Their work was exemplary. They were always prompt, friendly, helpful and mindful during each step of the process. I appreciated their good humor when things went awry and their creativity in dealing with… Continue Reading
“Jeff Child was outstanding. Very polite, professional and efficient.” – Craig P. Continue Reading
“Ponds is very responsive and Brian is a great guy who knows his stuff. Definitely recommended!” – Robb E. Continue Reading
“On time, professional, knowledgeable, transparent, plan of action in place when service completed… Fantastic Day!!!” – Mark M. Continue Reading
“William was on time, came in looked over what needed to be replaced & went to work. After working on our items he noticed that there wasn’t a drain on our recirculating hot water line & asked if we’d like to add one which we did, he also made some suggestions that will definitely help… Continue Reading
“Jeff went out and noticed the disconnect was off. He called me and asked if anyone had been on the roof lately. I said I didn’t know. He then called me back to say that someone must have been out there earlier in the week because there were new air filters in the unit and… Continue Reading
“Performed service in a timely and professional manner, very friendly and knowledgeable” – Reid s. Continue Reading
“Excellent job” – Donna W. Continue Reading
“Luke was on time and did a good job analyzing and addressing our outside drain issue. Good guy, knows what he’s doing. Very good service.” – Robb E. Continue Reading
“Pleased with the service and the technician” – Norm K. Continue Reading
“thank you, Jenna! Well done!” – Sasha B. Continue Reading
“Jeff is professional, friendly, knowledgeable and committed to client satisfaction. Before Jeff came to do our semi annual maintenance, we were thinking of moving to another company. Jeff saved the relationship. Thank you Jeff Child” – Katherine M. Continue Reading
“Brian is great guy and does professional work. On time, and with clear explanation. Recommend using Pond’s.” – Robb E. Continue Reading
“Tim was knowledgeable and fast! the problem was identified and fixed within 45 mins – couldn’t be happier!” – Deanna B. Continue Reading
“Alex was diligent and very polite.” – christiane p. Continue Reading
“Nate and his tech were very professional and efficient. They were considerate regarding the newly placed flooring and kept everything neat and clean. Their work mimics my over the years experience with Pond’s. Courteous, professional, and efficient.” – Robin H. Continue Reading
“Jenna showed up right on time and did a great job on our AC maintenance.” – David G. Continue Reading
“Good knowledge” – David P. Continue Reading
“Tim kept me informed of what he was doing any why. Tim appeared very professional and knowledgeable. I hope that he will be the one who will do my boiler and a/c maintenance next year.” – Roger N. Continue Reading
“Friendly, professional and informative. Thank you!” – Kris L. Continue Reading
“Perfect in every way. Fast, reliable service with friendly manner – pleasure to work with.” – Anita H. Continue Reading
“Excellent job!” – James Y. Continue Reading
“Brian help me understand my system.” – Gerald J. Continue Reading
“Willie did a great job!!” – John B. Continue Reading
“Jeff was courteous, professional, and explained well what was wrong and how it would be fixed. He gave us a timely estimate that was exactly the cost and he made an extra inquiry for us about a previous service the company had provided” – Douglas N. Continue Reading
“I have always trusted Ponds and I really like Jenna Carter. She has been out to us twice now and would like to see her in the fall .” – Carol R. Continue Reading
“Nate was very knowledgeable on the system. I'm grateful that he was able to fix our water heater” – Darryl R. Continue Reading
“Nate was super helpful with some work on our exterior faucets. He gave me options and came up with some great solutions. A really good person to work with. He even fit us into his schedule a few days earlier than planned. A great experience with Ponds, as usual.” – Dave G. Continue Reading
“Pond's always is quick and does a great job. they always stand by there word. they are my go to HVAC and Plumber.” – Kurt P. Continue Reading
“Nate and Willie were thorough and efficient. After completing repairs they carefully inspected the work to ensure there were no leaks or other defects in workmanship.” – Barry S. Continue Reading
“He was knowledgeable and spent the time to make sure it was calibrated correctly and working properly. Pleasant to work with as well.” – LeAnn M. Continue Reading
“The problem was diagnosed early in March but the parts were not available for two weeks. Alex got our furnace running temporarily with parts he had on the truck. He returned on March 21,2023 and completed the furnace repair.” – Sterling B. Continue Reading
“Luke and Willie were awesome! They were actually able to show up earlier than we had originally scheduled to take a look at the water softener. At 17 years old, we knew that it would have to be replaced. The guys assessed it, went to the shop and picked up a new unit, came back… Continue Reading
“Tim and Dennis identified the problem and fixed it. Look forward to having them work on my boiler in the future.” – Jeffrey B. Continue Reading
“John was the most professional and knowledgeable technician that we have ever had service our boiler! Without hesitation, I recommend John(Ponds) to anyone in the area that has a boiler for heating. John is very knowledgeable about boilers. His review of our system was thorough. He quickly assessed our boilers situation, addressed a disabled safety… Continue Reading
“Nate was very thorough in his evaluation and the proper outcome to complete the plumbing work for our home.” – Ron R. Continue Reading
“Our technician was professional.” – Randy R. Continue Reading
“Alex was prompt, fixed the problem and kept us informed on the repair status. I would highly recommend Ponds and Alex as a technician.” – Laurie Z. Continue Reading
“They were on time, courteous, and efficient. Tim took the time to discuss with me my understanding and computer workings of the boiler and reasons for faulting. He also checked on various costs associated with other repair items.” – Douglas N. Continue Reading
“on time got it fixed quick very preprofessional, that is the way Ponds is every time I call, I can always trust them.” – Kurt P. Continue Reading
“Knowledgeable, Friendly and checked for anything and everything that could possible cause our heating problem and melting rubber smell. Everything turned out to be working fine.” – Garrett C. Continue Reading
“Jeff did a thorough diagnosis and clearly communicated his findings. He discussed component replacements options, made arrangements to have some parts delivered by Jon Arbuckle who stayed on site to help with the work. After replacing the defective components they restarted the system and carefully checked to ensure the it was operating properly. Jeff reviewed… Continue Reading
“Jeff is exceptionally seasoned and skilled. He was meticulous in the servicing and repair of our furnace. He explained every detail, answered all questions and was very courteous and professional. Thank you for your service!” – Jay B. Continue Reading
“He is always efficient, pleasant does a great job. He’s helped us for years. Always professional and easy to work with and super helpful!” – Simone M. Continue Reading
“Tim was on time, communicated well, did a thorough job and a thorough explanation. He was very professional.” – Julie P. Continue Reading
“Very impressed with Alex. He’s very knowledgeable and skilled.” – Dick B. Continue Reading
“We cannot say enough great things about the professionalism, knowledge, skill and courtesy that we experienced from Tim and Jeff from Pond’s Plumbing Heating & Air Conditioning, who diagnosed two furnaces in our home that were non-functioning. These guys left no stone unturned with regard to examining, determining, explaining and remedying the issues with both… Continue Reading
“I appreciated how they listened to us and our concerns. They came to do one job and were willing to do a second job for us. They cleaned everything up. It was fun watching Steve teach his son Mason how to do things.” – Robert F. Continue Reading
“Professional and effective” – Lawrence B. Continue Reading
“Explained the service he performed well and answered all my questions.” Continue Reading
“We are here in No. Salt Lake taking care of our grandkids while our Daughter and son-in-law are on vacation in Mexico. We heard a loud noise like someone was hitting the house with a bat. We looked all over the house for the noise. When we looked in the garage the water heater was… Continue Reading
“John came in and did a thorough assessment and diagnosis of our heating system and repaired a few items and made some adjustments and when he left it was working correctly.” – Ed S. Continue Reading
“Very knowledgeable, found the problem, replaced the water heater very fast and friendly” – Wayne D. Continue Reading
“A thorough and experienced plumber; we had a leak; he found it” – Lawrence B. Continue Reading
“Good visit.” – Sandy B. Continue Reading
“Very courteous showed a lot of respect. Wore shoe coverings which I appreciated a great deal. They both seem very knowledgeable. I would recommend this team and this company to all my family and friends!” – Hazel S. Continue Reading
“They were very efficient, professional, nice and friendly to work with!” – Willie G. Continue Reading
“Very nice, helpful, and quick. He sets a very good example as an employee of your company.” – Marilyn P. Continue Reading
“I just wanted to take a moment to appreciate the hard work of Jenna and Luke. They were communicative and friendly every step of the process. Luke & Jenna went above and beyond to repair the plumbing in my mechanical room. Highly recommend Pond’s to anyone needing any kind of plumbing or HVAC work.” –… Continue Reading
“Very polite and very capable. Did a super job.” – Mike H. Continue Reading
“William did a fine job. Efficient and well done. He removed and discarded an old under counter hot water dispenser that had rusted.” – Jim M. Continue Reading
“Brian did great job!!!!!! You ought to give him a raise.” – Gerald J. Continue Reading
“Friendly, efficient, and knowledgeable! I’ll call them again if I have any plumbing issues.” – Ann C. Continue Reading
“Tim is excellent and found items I didn’t know were a potential issue, including small gas leaks which all other companies told me was P-trap smell. Tim and new trainee Dennis were excellent, courteous, and knowledgeable. Tim returned today and solved overall issues.” – Paul P. Continue Reading
“Excellent! Very efficient and professional.” – Susan O. Continue Reading
“Willie was on time, personable, courteous, and efficient. The work was done quick was done quickly – no fuss or muss. My entire experience with Pond’s for several years has been wonderful, I would recommend them highly and am grateful for their honest and thoughtful service.” – Karen M. Continue Reading
“Alex was very pleasant and he explained everything to my satisfaction. This is the second time he had done the maintenance on my AC/Furnace unit. I would like to request him to be my maintenance/repair man for all my future needs.” – Carl M. Continue Reading
“On time, very pleased” – Elaine F. Continue Reading
“Everyone is super great at their jobs. Love the work they do and do it very well.” – Cathie O. Continue Reading
“John is very professional and is very knowledgeable about our boiler-heating system. The work that he did was exceptional and thorough. Pond’s has been and will be our resource for all heating and cooling concerns for our home. John and the other techs that have worked on our system have proven to be well versed… Continue Reading
“These guys were the best! Friendly and very efficient.” – Cathie O. Continue Reading
“Jenna was very polite and did a great job!” – Doug K. Continue Reading
“John is terrific! We are delighted to have him maintain our system.” – Richard B. Continue Reading
“I called Pond’s to have a disposal replaced in a breakroom in a commercial building I manage. Kim answered my call and was so professional and contacted my tenant and arraigned for a plumber to come out the same day and replace it. Kim also was able to update some contact information on my account… Continue Reading
“Tim has always done a wonderful job taking care of our furnace & air conditioners . He is trustworthy, conscientious & professional.” – Terry M. Continue Reading
“Hard workers. Very affable. Efficient.” – Richard B. Continue Reading
“Alex was awesome! He did a thorough job checking everything and explaining what he did!” – Ann J. Continue Reading
“Jenna was amazing. She is knowledgeable and had great attention to detail. I hope she comes back for my next service! Thank you.” – Julie H. Continue Reading
“Steve and Mason are the best. Smart, friendly, responsive. Did I say smart and friendly? Best I’ve ever had.” – Jim M. Continue Reading
“Tim is knowledgeable and highly efficient. He always offers helpful advice for day to day systems operations. I trust Tim to properly maintain my boiler and snow melt systems.” – Barry S. Continue Reading
“She did an excellent job.” – Bill W. Continue Reading
“Alex did an excellent job. Great communication as well” – Ryan R. Continue Reading
“We are pleased with the work provided” – Richard A. Continue Reading
“Ponds always provides quality, reliable service! Griffin was great, communicated through the entire process, problem-solved and repaired the issue immediately. Thank you so much for another great experience!” – Ashley G. Continue Reading
“The service was great as always and the tech was very knowledgeable and friendly.” – Melanie C. Continue Reading
“Glad he was able to come out on a short notice thought my boiler was going to explode” – Travis A. Continue Reading
“Great job! Thanks for the timely good work!!” – Paul R. Continue Reading
“Outstanding.” – Deanna C. Continue Reading
“Tim is always thorough and answers any questions I have.” – Camilla H. Continue Reading
“Great. Very responsive on a weekend” – John N. Continue Reading
“Very professional, knowledgeable, and took the time to thoroughly explain the issue I was having and the process of how he was going to make the repair.” – Kara B. Continue Reading
“Was friendly and courteous. He was able to isolate and repair leaks. I appreciate his skills greatly.” – Deanna C. Continue Reading
“So far so good.” – Cathy B. Continue Reading
“Pond’s is professional, responsive, and always has a solution. We have worked with Steve Snowball several times and are so grateful for his knowledge, dedication, and service. We highly recommend them!” – Katie B. Continue Reading
“Tim spent the time to get my boiler running again at peak operation. He made a few adjustments. Everything is working fine now. He also had the main office set me up for a scheduled service to comply with warranty requirements. Pond’s and their people are the best.” – Joseph W. Continue Reading
“As always, Pond’s personnel were courteous and articulate explaining what the were doing and how it works. They’re also quite cheerful, which is always nice when dealing with service people!” – William F. Continue Reading
“Other than a miscommunication from the scheduler as to appointment time, everything was great! Alex is polite, courteous, articulate and knowledgeable.” – William F. Continue Reading
“Always happy with my service.” – Suzanne F. Continue Reading
“Absolutely the epitome of awesome. We are happily and pleasantly addicted to this company and think they’re the cat’s pajamas as well as the bees knees. Never in the history of ever has Pond’s ever provided anything less than super stellar service. John Wood is perfect with EVERYTHING along with Travis, Jon, Griffin, Tim and… Continue Reading
“Steve Snowball came and took out our old heater and installed two new heaters and replaced a faucet that was broken. His work was impeccable. He’s personal, knowledgeable, and never in a rush. He works hard and efficiently, but you get the sense he’s very thorough and the work is always impeccable when he’s done…including… Continue Reading
“Very professional in his mannerism and knowledge.” – Ron R. Continue Reading
“Great experience with Ponds. Kris assembled the team and diagnose the problem that other plumbers could not. So very pleased with the work that Juan and Gage did for us. Thank you so much Ponds! I highly recommend your services to anyone. Thank you again.” – Joe Z. Continue Reading
“Very impressed with Ponds and technician Jake Traener. I’ve been using Ponds Heating for well over 30 years and they never disappoint.” – Dick B. Continue Reading
“Logan was very friendly, helpful, and efficient. He did the work very well and quickly. Love the service Pond’s has given me and would highly recommend them.” – Cathie O. Continue Reading
“Jake Treanor was well qualified and very friendly. We enjoyed having him here. We would gladly have him again.” – Gary S. Continue Reading
“Tim is great! Always fixes the problem” – Tracy C. Continue Reading
“Great work and on time” – James P. Continue Reading
“John is professional, friendly, knowledgeable and will fix the problem correctly. Thank you John Woods and Ponds Plumbing for a great job!!” – Johnstone Supply Continue Reading
“Steve and Chance just replaced my water heater today and did an exemplary job. Both were pleasant and professional. I am grateful that they were able to come so quickly as I only called this morning. Thanks to everyone!!” – Liz S. Continue Reading
“Lee was prompt, friendly and very thorough. He was a pleasure.” – Ira R. Continue Reading
“John Wood was awesome. He explained everything and knew what he was doing. I appreciate him answering all my questions. He did a great job. Thank you!” – Jeremiah W. Continue Reading
“Jason and Paul have given me the best service I’ve ever had on my boiler re-pipe. Thanks!” – Gifford L. Continue Reading
“Jerry is the man. He knew what to do, fixed it, and performed his job professionally. Good guy.” – Orval F. Continue Reading
“Brian replaced a humidifier and thermostat, as well as some pipes in our Park City condo. He did an excellent job for a reasonable price. There was a glitch in the plumbing problem, which was complex, so Travis came back and corrected it immediately. He also took the time to completely set up and trouble… Continue Reading
“Logan was great! On time, pleasant, efficient, and he did troubleshooting and solved our plumbing issue.” – Paula P. Continue Reading
“Great service!” – Rick G. Continue Reading
“Great experience with Steve at Pond’s. Steve was on time, knew his stuff, was kind, wore a mask, AND fixed our problem! Couldn’t think of a way for our experience to be better if I tried. Absolutely would call them again and recommend to a friend.” – Niccole S. Continue Reading
“No one better than Tim.” – Tracy C. Continue Reading
“Preston Oldham serviced the furnace and humidifier today. I must say it was the most thorough service ever! Give that man a bonus!” – Arleen B. Continue Reading
“Brian Love and Josh Sneddon were very knowledgeable and efficient. They were polite and very hard-working and diligent. We highly recommend both of them.” – Gary s. Continue Reading
“John and his partner Chris were excellent. They went right to work and never stopped until they were done. They also serviced our furnace at the same time. I highly recommend John.” – Philip B. Continue Reading
“Preston was friendly and very knowledgeable explained what he was doing, answered all my questions, he made me feel very confident in his work performance. He picked up after he was done, did not leave any messes. He will be welcomed to return here in future projects.” – Gilberto P. Continue Reading
“Tim and his assistant, Chris Hunter, did a very professional job for us. They explained and answered questions and completed the job in an efficient timely manner and we would call on them again in the future. They were pleasant and interactive. We would feel comfortable calling on ponds workers again.” – David and Juanita… Continue Reading
“Fabulous and friendly” – Sean O. Continue Reading
“The service was timely and very professional.” – Randy M. Continue Reading
“We had trouble with our hot water/broiler suddenly not working while at our vacation home. We are not up to date on all the features of the home so we had no idea what could have happened. We called and spoke with “John” giving him the i formation we had. He immediately walked us through… Continue Reading
“Logan came to our home and took the extra time to make sure our kitchen faucet worked right! He was very kind, personable and above all very hard working! Appreciated his attention to detail and not giving in on a difficult task and he did it amazingly! Thanks Logan!” – Chad R. Continue Reading
“We arrived home after a day working at Deer Valley to find the master bedroom temperature at 61 degrees. We normally leave the temp at 65. We raised the temp but after an hour the temp had not increased. As it was too late to call we waited until morning to contact Ponds to report… Continue Reading
“The office kept us informed on our service request and the anticipated time for John's arrival. John called when he was enroute to our location and arrived shortly thereafter. After bringing John up to speed on my concerns he collected the information on the UV fixture which was showing signs of leakage – calcium deposits.… Continue Reading
“Tim was exceptional in determining the problem and making the repair. I found him to be clear about what he was doing and enjoyable company. He was thoughtful and considerate.” – Jan A. Continue Reading
“We were having plumbing issues that needed attention in three of our bathrooms. Jerry was a pro in taking care of all the problems and getting everything back to working order. Thanks Jerry, (and Ponds) we appreciate you so much!” – Nalani W. Continue Reading
“Jake did my annual furnace today. He was very timely. He was fast, efficient and friendly. It was a pleasure to have Jake helping me in my home.” – Brenda F. Continue Reading
“Juan AND Steve were AMAZING! Emergency SATURDAY basement backup was fixed in one day with the help of Steve, who BTW was on his DAY OFF! He found a sump pump at the warehouse in SUPPORT of his co-worker Juan!. I found these gentlemen to be extremely knowledgeable, professional and beyond the call of duty… Continue Reading
“Steve did a great job fixing our toilet that constantly ran. He is extremely personable and professional. Thanks Steve” – John A. Continue Reading
“Jerry did a great job replacing the drain under the sink that had been configured incorrectly by another company after a leak which damaged our basement. He also let us know about a couple of other things that need attention, which is much appreciated. Good to know before they are actually a problem! We highly… Continue Reading
“Steve did a very good job installing our new ice maker. He is personable and professional. He was on time and finished the work in a reasonable length of time. We would definitely recommend Steve.” – Joel R. Continue Reading
“When we discovered a leak in our water heater the morning we were to leave for a trip, we called Pond’s in a panic. Our call was assigned to Steve, who responded quickly and advised us on how to keep our home safe from water damage while we were gone and to avoid an expensive… Continue Reading
“We had a tankless water heater put in a few months ago. First off, if you've never had one I highly recommend looking into making the change. I speak for everyone in our family when I saw we absolutely love ours. The gentleman we were working with, Steve, did a great job of bouncing ideas… Continue Reading
“great service. the technician was professional and punctual.” – Ryan g. Continue Reading
“I have seldom worked with or had work done that was as professional as that by your service associate, Tim Rice. He was prompt. He was friendly. He knew what he was talking about and he shared his knowledge with me as he worked through our issues with the boiler in our home. I especially… Continue Reading
“We had a pipe break in one of our bathrooms last evening, called Ponds and they were there, and rectified the problem in a timely and professional manner. Pond's plumbers have been to our home 3 or 4 times to fix various issues, and we couldn't be more pleased. Our hats off to our technician,… Continue Reading
“Steve and Logan did superior work, making sure to cover all requests thoroughly. I really appreciated them working our needs into the schedule and all the follow-up. Terrific customer service!” – Clysta D. Continue Reading
“Steve Snowball is awesome, he is always on top of coming in when needed and very friendly and helpful. I highly recommend ponds and seeing if Steve is available cause he does a great job!” – Avenues Proper J. Continue Reading
“I’m very happy with Ponds! They have been out several times to repair my radiant heat. Tim Rice was outstanding. Always explained what he was doing. Great customer service!” – Kim B. Continue Reading
“Ponds did a complete replacement of the furnaces, tankless H20 system, AC, fire alarms, and other preventative maintenance. The team (Steve, John, Patrick, Brian, and Demetri) were amazing. Punctual, friendly, knowledgeable, and clean. Tey went above and beyond to make sure that every detail was perfect.” – Bridget H. Continue Reading
“Great service and quick. Saved the day.” – Scott C. Continue Reading
“I was extremely pleased with the service.. Andy was very knowledgeable and fast.thanks for the help.” – Rod W. Continue Reading
“Andy was very knowledgeable &did great job” – Mary V. Continue Reading
“We had an overall great experience with Pond's. From the initial scheduling call to the service of our water heater. The people on the phone were friendly and helpful. Steve Snowball was punctual, helpful, thorough, and pleasant. He explained what he was planning to do and would update me throughout the process of cleaning our… Continue Reading
“I am so pleased with the service I have received from this company. They arrived on time. They called before they came and gave me a half hour heads up, worked around my busy schedule and could not of been nicer. The service men were polite and explained what they were doing and why. Because… Continue Reading
“I called to make an appointment the morning our water heater went out, and was able to get a plumber at my home within hours. Steve was on time, efficient, personable and competent. He replaced our water heater within a couple of hours and left everything spotless when he was finished. A potentially frustrating problem… Continue Reading
“Courteous and knowledgeable!” – Loretta H. Continue Reading
“Layne arrived promptly was friendly careful and efficient he did an excellent job thank you” – Jim B. Continue Reading
“courteous and professional” – John H. Continue Reading
“Steve and John helped me with a part I couldn't find at the store, when they overheard me talking with the store employee Steve said I think I have that gasket on my truck, he went out to the parking lot and found the gasket I needed and just gave it to me and wouldn't… Continue Reading
“Great service” – Guy D. Continue Reading
“Can’t thank Andy enough. He was fast, professional, knowledgeable and friendly! Excellent service and a wonderful young man!” – Paul I. Continue Reading
“Service was very thorough.” – Dave C. Continue Reading
“Well done. Nice man. I will continue doing business with you” – Russell M. Continue Reading
“Andy was on time and fixed all our plumbing issues that another plumber couldn’t fix.” – Joshua B. Continue Reading
“Steve from Pond's was wonderful! We needed to replace a water heater and water softener. Steve, came on time and was very knowledgeable about everything that needed to be done and explained it well. He went the extra mile to do the work well, put down tarps to protect our flooring and make sure we… Continue Reading
“Finished job Quickly, and was very patient ?” – Thomas P. Continue Reading
“Awesome service. Very thorough and pleasant. Tim and Jake were able to find a defect in my thermostat and repaired it. Pricing was better than expected. Will call Ponds again.” – Sandra W. Continue Reading
“Excellent service and maintenance Very friendly service staff and reception staff Have used for many years and will continue to use” – Michael A. Continue Reading
“You save my day. Thanks Andy for making your time to help us get the water heater fixed. This was a close call too.” – Elsie H. Continue Reading
“Steve did an excellent job! Very knowledgeable. I would use him again if I need any plumbing work. He was very pleasant, and I felt comfortable having him in my home.” – Colleen R. Continue Reading
“We have used Pond's plumbing services for many years and have always been satisfied. It is a reliable company, their technicians are excellent, the work is well done. We will continue to call on them in the future.” – John R. Continue Reading
“Steve spent a good amount of time to make sure all worked well….great job thank you” – D.A. Continue Reading
“I was well pleased with the service I received..” – Nila S. Continue Reading
“Wonderful we were were extremely pleased,” – Connie A. Continue Reading
“Great and fast service. Very good to explain problems and what my options were. Thanks so much,,,” – Corinne H. Continue Reading
“Ponds has taken care of our furnace, air conditioning and plumbing needs for the past 18 years. They ALWAYS do a fantastic job. Today’s experience was no exception. Tim and John arrived on time and kept me appraised of their progress and any problems they found. Thanks Ponds for being trustworthy and experienced.” – Jann… Continue Reading
“Everything looks good. Prompt, friendly service.” – Vickie B. Continue Reading
“Lee and Dimitri were fantastic. They went the extra mile with every step and super enjoyable to have working in our home. Send them back anytime” – Ann F. Continue Reading
“Great” – Van P. Continue Reading
“Layne and John were here at the time they were suppose to be. Very friendly and knowledge. Great to work with. We’ll call ponds again” – Sam W. Continue Reading
“Just a note to inform you that I was very satisfied with the work Mark did on our furnace tune up. He was efficient and gave us some appreciated suggestions and information. We are now counting on our furnace to get us safely through another winter. Thanks, again, to Mark !” – Grant T. Continue Reading
“This young man was very helpful and kind and did an excellent job. Please have him come again!!!!” – Faye B. Continue Reading
“Awesome service. New WiFi thermostat and maintenance completed. He made everything simple and easy to understand.” – Barbara J. Continue Reading
“My a/c wasn’t getting my home cold enough and Tim came and talked me through what was wrong. He also helped me understand what I need to do to keep it running well. Loved Pond’s. Thanks!” – NaShai O. Continue Reading
“Great service!” – William F. Continue Reading
“Execellent service. Andy was very professional in his service.” – Chad K. Continue Reading
“Fast and friendly” – Sam P. Continue Reading
“Very well done” – Evan O. Continue Reading
“Called today and you came today! Solid 10 stars” – Keith C. Continue Reading
“Great job” – Jim M.8 Continue Reading
“Tim is the best of the best!!!!!!!!” – Jim W. Continue Reading
“Tim was incredible! He was a consummate professional who went above and beyond what any previous tech did. I have asked if he can be assigned to visit us permanently. In fact, after having a bad experience a year ago, we weren’t certain if we’d keep on with Pond’s or not. Well … Pond’s can… Continue Reading
“Fair prices” – Nonman A. Continue Reading
“Ten stars” – Myra A. Continue Reading
“Great job! We are very pleased with the work.” – David H. Continue Reading
“Layne was awesome! He was courteous, efficient, and very knowledgeable! Thanks Ponds for your excellent service!!,” – Polly M. Continue Reading
“Good job done quickly..” – Donna P. Continue Reading
“Good job” – Peggy L. Continue Reading
“We had a great experience. They were quick,clean and helpful.” – Matt K. Continue Reading
“Great job” – Matt Y. Continue Reading
“Timely and entirely satisfactory.” – Michael G. Continue Reading
“Prompt arrival, friendly service. We use Pond’s for all our homes and will continue to do so!” – Aaron M. Continue Reading
“Found the problem quickly and was fixed in no time. Great job!” – Kevin B. Continue Reading
“Nice to do business Pond’s. Lee was great.” – Durrell N. Continue Reading
“Perfect maintenance ,Tim way of work is good.” – Senthil kumar C. Continue Reading
“Lee was prompt and efficient. Very professional. Very happy with my service experience.” – Dan S. Continue Reading
“Showed up on time and was very professional!!” – Christine T. Continue Reading
“All the technicians at Pond’s are what keep us coming back.” – Debbie S Continue Reading
“Your attention to detail and the strong work ethic of your employees really helped to minimize the stress of replacing our boiler.” – Ivy T. Continue Reading
“His Professionalism is beyond belief, his troubleshooting is phenomenal and his work ethic is beyond compare.” – Tim D. Continue Reading
“Just wanted to say thanks for the great work and all your help at my house. You guys are great, absolutely went out of your way for us.” – Jay J. Continue Reading
“It’s very apparent that you have instilled the great value of customer service in your company and I will happily recommend your services to others.” – Steve D. Continue Reading
“Everyone was courteous, professional, and went the extra mile to help us. What a top notch organization – we tell everyone about you.” – Karen Continue Reading
“Jon was professional, informative, polite, and knowledgeable. Thank you for providing us with excellent service!” – Suzanne P. Continue Reading
“Thank you for your GREAT service these past 20 years. Your service people are the best!” – John & Joneen M. Continue Reading