Testimonials – Maintenance Articles
“I felt he did an excellent job. Answered all questions and left everything clean.” – David N. Continue Reading
“We needed an overview of the system of the home we purchased… Ponds installed this about 20 years ago… Tim was helpful and knowledgable and we look forward to maintaining a relationship with him and the company in the years ahead. Thank you.” – Kimberly K. Continue Reading
“Malik was professional, knowledgeable, timely and did a great job. He communicated to us so we were aware of the issues. Would definitely have him back!” – Jhn C. Continue Reading
“Malik was great, appreciated his thoughtfulness and enthusiasm” – Sean O. Continue Reading
“Luke was great. He understood the problem and took care of it. Very professional. Thank you Luke and Ponds for excellent work.” – Reid S. Continue Reading
“Alex dud a great job. He was very efficient and friendly. He also explained the work he did.” – James B. Continue Reading
“Tim is THE MAN. Could not be happier with his expertise. And it is always great to visit with him.” – Jeffrey B. Continue Reading
“Had a problem with operating. Called and got same-day service call.” – Barbara M. Continue Reading
“Alex is always on time, courteous, and efficient. He explains what he’s doing, analysis and recommendations for service, and completes the job as proposed. We always are glad when Alex is our service rep.” – Douglas N. Continue Reading
“Tim has serviced our house for years and he is outstanding. Highly recommend him. He is knowledgeable, respectful, professional and just a great person. Ponds is lucky to have him as a technician.” – Deborah S. Continue Reading
“Excellent; knowledgable and efficient.” – Mitch V. Continue Reading
“Alex has serviced my furnace and air conditioner multiple times. He is always very friendly and presents himself and Pond's well. Alex explains what he did and reviews how my system is doing. This time he gave me a couple of bids on items that are not working as well and may need to be… Continue Reading
“Tim is very skilled and always reliable.” – Camilla H. Continue Reading
“Tim is extremely knowledgeable and capable. He’s careful and thorough.” – Vicky W. Continue Reading
“Jeff was on time and got straight to work on the boiler maintenance. He did a very thorough job of inspecting and cleaning the boiler and other system components. He is very knowledgable and helped me lay out a plan for upgrading the system to improve performance and efficiency.” – Ron S. Continue Reading
“Came quickly. Answered all my questions. Made sure everything was in good order. I trust Ponds” – Julene R. Continue Reading
“John Wood did, AS ALWAYS, an outstanding job for us. We trust him with our life, possessions, property, and everything else that is precious to us. We look forward to his visits and to having him in our home. He is highly aware of the needs of his clients and his detail-oriented approach to every… Continue Reading
“I was super glad that my scheduled appointment got bumped up 4 days early. Luke was personable and explained the issue and resolution to me. Even pointers on what to look out for in the future. He was respectful of my house and property. I always call Ponds Plumbing for business and home needs.” –… Continue Reading
“First of all they got me on their schedule much quicker than I thought. Tim was very professional and thorough. He went above and beyond in my eyes. Made sure everything little thing was perfect before leaving. He cleaned up and didn’t leave a mess either.” – Robert L. Continue Reading
“Great service” – David B. Continue Reading
“Jeff was very competent, efficient, pleasant, and answered all my questions about my gas furnace and boiler.” – Cynthia G. Continue Reading
“Both Tim and Travis were patient and thorough in inspecting the HVAC and boiler systems and provided great advice.” – Meir S. Continue Reading
“Travis was terrific, recommended a course of action that could save me a lot of money. Thank you, Travis!” – Ira R. Continue Reading
“Alex is always friendly, timely, and professional. He went above & beyond making sure all my HVAC & water systems were functioning efficiently. Very satisfied with Pond’s people & Company.” – Eric A. Continue Reading
“Prompt, polite and professional. Very happy with the service.” – Michael B. Continue Reading
“Ponds is very responsive and Brian is a great guy who knows his stuff. Definitely recommended!” – Robb E. Continue Reading
“On time, professional, knowledgeable, transparent, plan of action in place when service completed… Fantastic Day!!!” – Mark M. Continue Reading
“Performed service in a timely and professional manner, very friendly and knowledgeable” – Reid s. Continue Reading
“Luke was on time and did a good job analyzing and addressing our outside drain issue. Good guy, knows what he’s doing. Very good service.” – Robb E. Continue Reading
“Pleased with the service and the technician” – Norm K. Continue Reading
“thank you, Jenna! Well done!” – Sasha B. Continue Reading
“Jeff is professional, friendly, knowledgeable and committed to client satisfaction. Before Jeff came to do our semi annual maintenance, we were thinking of moving to another company. Jeff saved the relationship. Thank you Jeff Child” – Katherine M. Continue Reading
“Alex was diligent and very polite.” – christiane p. Continue Reading
“Jenna showed up right on time and did a great job on our AC maintenance.” – David G. Continue Reading
“Good knowledge” – David P. Continue Reading
“Tim kept me informed of what he was doing any why. Tim appeared very professional and knowledgeable. I hope that he will be the one who will do my boiler and a/c maintenance next year.” – Roger N. Continue Reading
“Friendly, professional and informative. Thank you!” – Kris L. Continue Reading
“Perfect in every way. Fast, reliable service with friendly manner – pleasure to work with.” – Anita H. Continue Reading
“Excellent job!” – James Y. Continue Reading
“Brian help me understand my system.” – Gerald J. Continue Reading
“I have always trusted Ponds and I really like Jenna Carter. She has been out to us twice now and would like to see her in the fall .” – Carol R. Continue Reading
“He was knowledgeable and spent the time to make sure it was calibrated correctly and working properly. Pleasant to work with as well.” – LeAnn M. Continue Reading
“John was the most professional and knowledgeable technician that we have ever had service our boiler! Without hesitation, I recommend John(Ponds) to anyone in the area that has a boiler for heating. John is very knowledgeable about boilers. His review of our system was thorough. He quickly assessed our boilers situation, addressed a disabled safety… Continue Reading
“They were on time, courteous, and efficient. Tim took the time to discuss with me my understanding and computer workings of the boiler and reasons for faulting. He also checked on various costs associated with other repair items.” – Douglas N. Continue Reading
“Jeff is exceptionally seasoned and skilled. He was meticulous in the servicing and repair of our furnace. He explained every detail, answered all questions and was very courteous and professional. Thank you for your service!” – Jay B. Continue Reading
“Tim was on time, communicated well, did a thorough job and a thorough explanation. He was very professional.” – Julie P. Continue Reading
“Very impressed with Alex. He’s very knowledgeable and skilled.” – Dick B. Continue Reading
“I appreciated how they listened to us and our concerns. They came to do one job and were willing to do a second job for us. They cleaned everything up. It was fun watching Steve teach his son Mason how to do things.” – Robert F. Continue Reading
“Explained the service he performed well and answered all my questions.” Continue Reading
“Good visit.” – Sandy B. Continue Reading
“Excellent! Very efficient and professional.” – Susan O. Continue Reading
“Alex was very pleasant and he explained everything to my satisfaction. This is the second time he had done the maintenance on my AC/Furnace unit. I would like to request him to be my maintenance/repair man for all my future needs.” – Carl M. Continue Reading
“John is very professional and is very knowledgeable about our boiler-heating system. The work that he did was exceptional and thorough. Pond’s has been and will be our resource for all heating and cooling concerns for our home. John and the other techs that have worked on our system have proven to be well versed… Continue Reading
“Jenna was very polite and did a great job!” – Doug K. Continue Reading
“John is terrific! We are delighted to have him maintain our system.” – Richard B. Continue Reading
“Tim has always done a wonderful job taking care of our furnace & air conditioners . He is trustworthy, conscientious & professional.” – Terry M. Continue Reading
“Jenna was amazing. She is knowledgeable and had great attention to detail. I hope she comes back for my next service! Thank you.” – Julie H. Continue Reading
“Tim is knowledgeable and highly efficient. He always offers helpful advice for day to day systems operations. I trust Tim to properly maintain my boiler and snow melt systems.” – Barry S. Continue Reading
“She did an excellent job.” – Bill W. Continue Reading
“Alex did an excellent job. Great communication as well” – Ryan R. Continue Reading
“Tim is always thorough and answers any questions I have.” – Camilla H. Continue Reading
“Tim spent the time to get my boiler running again at peak operation. He made a few adjustments. Everything is working fine now. He also had the main office set me up for a scheduled service to comply with warranty requirements. Pond’s and their people are the best.” – Joseph W. Continue Reading
“Other than a miscommunication from the scheduler as to appointment time, everything was great! Alex is polite, courteous, articulate and knowledgeable.” – William F. Continue Reading
“Always happy with my service.” – Suzanne F. Continue Reading
“Very impressed with Ponds and technician Jake Traener. I’ve been using Ponds Heating for well over 30 years and they never disappoint.” – Dick B. Continue Reading
“Jake Treanor was well qualified and very friendly. We enjoyed having him here. We would gladly have him again.” – Gary S. Continue Reading
“Tim is great! Always fixes the problem” – Tracy C. Continue Reading
“Lee was prompt, friendly and very thorough. He was a pleasure.” – Ira R. Continue Reading
“Great experience with Steve at Pond’s. Steve was on time, knew his stuff, was kind, wore a mask, AND fixed our problem! Couldn’t think of a way for our experience to be better if I tried. Absolutely would call them again and recommend to a friend.” – Niccole S. Continue Reading
“No one better than Tim.” – Tracy C. Continue Reading
“Preston Oldham serviced the furnace and humidifier today. I must say it was the most thorough service ever! Give that man a bonus!” – Arleen B. Continue Reading
“Preston was friendly and very knowledgeable explained what he was doing, answered all my questions, he made me feel very confident in his work performance. He picked up after he was done, did not leave any messes. He will be welcomed to return here in future projects.” – Gilberto P. Continue Reading
“Tim and his assistant, Chris Hunter, did a very professional job for us. They explained and answered questions and completed the job in an efficient timely manner and we would call on them again in the future. They were pleasant and interactive. We would feel comfortable calling on ponds workers again.” – David and Juanita… Continue Reading
“The service was timely and very professional.” – Randy M. Continue Reading
“We had trouble with our hot water/broiler suddenly not working while at our vacation home. We are not up to date on all the features of the home so we had no idea what could have happened. We called and spoke with “John” giving him the i formation we had. He immediately walked us through… Continue Reading
“The office kept us informed on our service request and the anticipated time for John's arrival. John called when he was enroute to our location and arrived shortly thereafter. After bringing John up to speed on my concerns he collected the information on the UV fixture which was showing signs of leakage – calcium deposits.… Continue Reading
“Jake did my annual furnace today. He was very timely. He was fast, efficient and friendly. It was a pleasure to have Jake helping me in my home.” – Brenda F. Continue Reading
“Steve Snowball is awesome, he is always on top of coming in when needed and very friendly and helpful. I highly recommend ponds and seeing if Steve is available cause he does a great job!” – Avenues Proper J. Continue Reading
“We had an overall great experience with Pond's. From the initial scheduling call to the service of our water heater. The people on the phone were friendly and helpful. Steve Snowball was punctual, helpful, thorough, and pleasant. He explained what he was planning to do and would update me throughout the process of cleaning our… Continue Reading
“courteous and professional” – John H. Continue Reading
“Finished job Quickly, and was very patient ?” – Thomas P. Continue Reading
“Excellent service and maintenance Very friendly service staff and reception staff Have used for many years and will continue to use” – Michael A. Continue Reading
“I was well pleased with the service I received..” – Nila S. Continue Reading
“Ponds has taken care of our furnace, air conditioning and plumbing needs for the past 18 years. They ALWAYS do a fantastic job. Today’s experience was no exception. Tim and John arrived on time and kept me appraised of their progress and any problems they found. Thanks Ponds for being trustworthy and experienced.” – Jann… Continue Reading
“Lee and Dimitri were fantastic. They went the extra mile with every step and super enjoyable to have working in our home. Send them back anytime” – Ann F. Continue Reading
“Just a note to inform you that I was very satisfied with the work Mark did on our furnace tune up. He was efficient and gave us some appreciated suggestions and information. We are now counting on our furnace to get us safely through another winter. Thanks, again, to Mark !” – Grant T. Continue Reading
“This young man was very helpful and kind and did an excellent job. Please have him come again!!!!” – Faye B. Continue Reading
“Awesome service. New WiFi thermostat and maintenance completed. He made everything simple and easy to understand.” – Barbara J. Continue Reading
“Great service!” – William F. Continue Reading
“Called today and you came today! Solid 10 stars” – Keith C. Continue Reading
“Great job” – Jim M.8 Continue Reading
“Tim is the best of the best!!!!!!!!” – Jim W. Continue Reading
“Tim was incredible! He was a consummate professional who went above and beyond what any previous tech did. I have asked if he can be assigned to visit us permanently. In fact, after having a bad experience a year ago, we weren’t certain if we’d keep on with Pond’s or not. Well … Pond’s can… Continue Reading
“Fair prices” – Nonman A. Continue Reading
“Ten stars” – Myra A. Continue Reading
“Timely and entirely satisfactory.” – Michael G. Continue Reading
“Nice to do business Pond’s. Lee was great.” – Durrell N. Continue Reading
“Perfect maintenance ,Tim way of work is good.” – Senthil kumar C. Continue Reading
“Lee was prompt and efficient. Very professional. Very happy with my service experience.” – Dan S. Continue Reading
“Showed up on time and was very professional!!” – Christine T. Continue Reading