Customer Testimonials
“The office kept us informed on our service request and the anticipated time for John's arrival. John called when he was enroute to our location and arrived shortly thereafter. After bringing John up to speed on my concerns he collected the information on the UV fixture which was showing signs of leakage – calcium deposits. He shut down the main water valve and reduced the water pressure in the lines before opening the UV canister and established that there was no sign of water entering the glass tube surrounding the UV light. He then cleaned up the calcium deposits on the top and side of the canister, reset the UV light and secured the cap. He made a call to see if any UV light replacement kits were available so the light could be replaced since it was time to replace the light. Unfortunately none were available and since I had already done the research he said it would be quicker for me to order a replacement kit and ensure that I get faucet washer grease to apply to the o-ring prior to resetting the cap to prevent any further leakage from that area. John was professional and explained what was going on and how to quickly get things back in working order with a UV replacement kit.”
– Terry B.
- Terry B.
“Tim was exceptional in determining the problem and making the repair. I found him to be clear about what he was doing and enjoyable company. He was thoughtful and considerate.”
– Jan A.
- Jan A.
“We were having plumbing issues that needed attention in three of our bathrooms. Jerry was a pro in taking care of all the problems and getting everything back to working order. Thanks Jerry, (and Ponds) we appreciate you so much!”
– Nalani W.
- Nalani W.
“Jake did my annual furnace today. He was very timely. He was fast, efficient and friendly. It was a pleasure to have Jake helping me in my home.”
– Brenda F.
- Brenda F.
“Juan AND Steve were AMAZING! Emergency SATURDAY basement backup was fixed in one day with the help of Steve, who BTW was on his DAY OFF! He found a sump pump at the warehouse in SUPPORT of his co-worker Juan!.
I found these gentlemen to be extremely knowledgeable, professional and beyond the call of duty in analyzing my problem.
Thank you Juan AND Steve. I am a customer for AS LONG as we own this home.” – Parmela P.
I found these gentlemen to be extremely knowledgeable, professional and beyond the call of duty in analyzing my problem.
Thank you Juan AND Steve. I am a customer for AS LONG as we own this home.” – Parmela P.
- Parmela P.
“Steve did a great job fixing our toilet that constantly ran. He is extremely personable and professional. Thanks Steve”
– John A.
- John A.
“Jerry did a great job replacing the drain under the sink that had been configured incorrectly by another company after a leak which damaged our basement. He also let us know about a couple of other things that need attention, which is much appreciated. Good to know before they are actually a problem! We highly recommend Ponds!”
– Della Rae R.
- Della Rae R.
“Steve did a very good job installing our new ice maker. He is personable and professional. He was on time and finished the work in a reasonable length of time. We would definitely recommend Steve.”
– Joel R.
- Joel R.
“When we discovered a leak in our water heater the morning we were to leave for a trip, we called Pond’s in a panic. Our call was assigned to Steve, who responded quickly and advised us on how to keep our home safe from water damage while we were gone and to avoid an expensive after hour fee. Even with a miscommunication on my part, Steve still managed to get in and get the job done so that we were not without hot water. He also helped us make improvements on our system so that a future water heater failure would be quickly resolved. Thank you, Steve!”
– Steve M.
- Steve M.
“We had a tankless water heater put in a few months ago. First off, if you've never had one I highly recommend looking into making the change. I speak for everyone in our family when I saw we absolutely love ours. The gentleman we were working with, Steve, did a great job of bouncing ideas of my wife and me before we finally got comfortable with the mindset shift. Even though we love it, it didn't come without its fair share of headaches. We got the tankless installed and all seemed well, but that night we noticed that the device was constantly heating water, even when we weren't using it. It was right below my bedroom and caused me to have a sleepless night! This wasn't suppose to happen and not acceptable. The manufacturer (not Ponds but one of the manufacturers they use) had issued a faulty circuit board.
Steve would call days and weeks after we installed the water heater to see how it was going. He would call the manufacturer, he would advocate for me as the customer, and he would do it on his own time before/after his work hours. He insisted that until we were perfectly happy, he wasn't going away. And true to his word, he stayed in touch with me until we were FULLY satisfied. Yes, I'm finally satisfied with the product – we got the circuit board replaced after some strong-arming the manufacturer from Steve. But I am thrilled with the commitment to quality and satisfaction Steve brought to the table. Steve personified everything good about Pond's.” – Brian E.
Steve would call days and weeks after we installed the water heater to see how it was going. He would call the manufacturer, he would advocate for me as the customer, and he would do it on his own time before/after his work hours. He insisted that until we were perfectly happy, he wasn't going away. And true to his word, he stayed in touch with me until we were FULLY satisfied. Yes, I'm finally satisfied with the product – we got the circuit board replaced after some strong-arming the manufacturer from Steve. But I am thrilled with the commitment to quality and satisfaction Steve brought to the table. Steve personified everything good about Pond's.” – Brian E.
- Brian E.
Need HVAC Service?
Contact the experts at Pond's Plumbing, Heating and Air Conditioning.
Call us at 801-203-3526!
Pond's Plumbing, Heating and Air Conditioning proudly provides HVAC service to Bountiful, North Salt Lake, West Bountiful, Centerville, Park City and the surrounding communities. Visit our service area page for more coverage details, call us at 801-203-3526, or request service online today.