Customer Testimonials
“Jerry did a great job replacing the drain under the sink that had been configured incorrectly by another company after a leak which damaged our basement. He also let us know about a couple of other things that need attention, which is much appreciated. Good to know before they are actually a problem! We highly recommend Ponds!”
– Della Rae R.
- Della Rae R.
“Steve did a very good job installing our new ice maker. He is personable and professional. He was on time and finished the work in a reasonable length of time. We would definitely recommend Steve.”
– Joel R.
- Joel R.
“When we discovered a leak in our water heater the morning we were to leave for a trip, we called Pond’s in a panic. Our call was assigned to Steve, who responded quickly and advised us on how to keep our home safe from water damage while we were gone and to avoid an expensive after hour fee. Even with a miscommunication on my part, Steve still managed to get in and get the job done so that we were not without hot water. He also helped us make improvements on our system so that a future water heater failure would be quickly resolved. Thank you, Steve!”
– Steve M.
- Steve M.
“We had a tankless water heater put in a few months ago. First off, if you've never had one I highly recommend looking into making the change. I speak for everyone in our family when I saw we absolutely love ours. The gentleman we were working with, Steve, did a great job of bouncing ideas of my wife and me before we finally got comfortable with the mindset shift. Even though we love it, it didn't come without its fair share of headaches. We got the tankless installed and all seemed well, but that night we noticed that the device was constantly heating water, even when we weren't using it. It was right below my bedroom and caused me to have a sleepless night! This wasn't suppose to happen and not acceptable. The manufacturer (not Ponds but one of the manufacturers they use) had issued a faulty circuit board.
Steve would call days and weeks after we installed the water heater to see how it was going. He would call the manufacturer, he would advocate for me as the customer, and he would do it on his own time before/after his work hours. He insisted that until we were perfectly happy, he wasn't going away. And true to his word, he stayed in touch with me until we were FULLY satisfied. Yes, I'm finally satisfied with the product – we got the circuit board replaced after some strong-arming the manufacturer from Steve. But I am thrilled with the commitment to quality and satisfaction Steve brought to the table. Steve personified everything good about Pond's.” – Brian E.
Steve would call days and weeks after we installed the water heater to see how it was going. He would call the manufacturer, he would advocate for me as the customer, and he would do it on his own time before/after his work hours. He insisted that until we were perfectly happy, he wasn't going away. And true to his word, he stayed in touch with me until we were FULLY satisfied. Yes, I'm finally satisfied with the product – we got the circuit board replaced after some strong-arming the manufacturer from Steve. But I am thrilled with the commitment to quality and satisfaction Steve brought to the table. Steve personified everything good about Pond's.” – Brian E.
- Brian E.
“great service. the technician was professional and punctual.”
– Ryan g.
- Ryan g.
“I have seldom worked with or had work done that was as professional as that by your service associate, Tim Rice. He was prompt. He was friendly. He knew what he was talking about and he shared his knowledge with me as he worked through our issues with the boiler in our home. I especially loved that he cared that we were pleased and that his work was well done. I felt that he went the extra mile with me and I could tell that he was wanted the work to be a good representation of him and of Ponds. He checked and double checked his work and the products he was installing. From my viewpoint he is an excellent ambassador of your company, Because of him we will be using Ponds for our plumbing and heating needs going forward. I am glad that I found your company and I will be recommending you to others.”
– Larry R.
- Larry R.
“We had a pipe break in one of our bathrooms last evening, called Ponds and they were there, and rectified the problem in a timely and professional manner. Pond's plumbers have been to our home 3 or 4 times to fix various issues, and we couldn't be more pleased. Our hats off to our technician, Steve Snowball……..he's the best!”
– Jim W.
- Jim W.
“Steve and Logan did superior work, making sure to cover all requests thoroughly. I really appreciated them working our needs into the schedule and all the follow-up. Terrific customer service!”
– Clysta D.
- Clysta D.
“Steve Snowball is awesome, he is always on top of coming in when needed and very friendly and helpful. I highly recommend ponds and seeing if Steve is available cause he does a great job!”
– Avenues Proper J.
- Avenues Proper J.
“I’m very happy with Ponds! They have been out several times to repair my radiant heat. Tim Rice was outstanding. Always explained what he was doing. Great customer service!”
– Kim B.
- Kim B.
Need HVAC Service?
Contact the experts at Pond's Plumbing, Heating and Air Conditioning.
Call us at 801-203-3526!
Pond's Plumbing, Heating and Air Conditioning proudly provides HVAC service to Bountiful, North Salt Lake, West Bountiful, Centerville, Park City and the surrounding communities. Visit our service area page for more coverage details, call us at 801-203-3526, or request service online today.