“Rick was fabulous, easy to work with and very accommodating.
The negative part of the experience was the fact that he came without the necessary part, through no fault of his own. I sent a photo of the part that needed replacing to you, and I was assured the photo came through and that someone would let the service technician know what to bring. Instead, this call took an extra hour because Rick had to run out and secure the part. No one forwarded the photo to him or informed him of its existence.
Such errors waste everyone's time! Mine in taking, uploading, and double-checking the photo so that the need was clear. Rick's in having to run to find a part. Ours in having to remain at home while we waited. I really expect more efficiency from a company that claims to value customer satisfaction.” – Rob M.
The negative part of the experience was the fact that he came without the necessary part, through no fault of his own. I sent a photo of the part that needed replacing to you, and I was assured the photo came through and that someone would let the service technician know what to bring. Instead, this call took an extra hour because Rick had to run out and secure the part. No one forwarded the photo to him or informed him of its existence.
Such errors waste everyone's time! Mine in taking, uploading, and double-checking the photo so that the need was clear. Rick's in having to run to find a part. Ours in having to remain at home while we waited. I really expect more efficiency from a company that claims to value customer satisfaction.” – Rob M.
- Rob M.