“The service was timely and very professional.”
– Randy M.
- Randy M.
“The service was timely and very professional.”
– Randy M.
- Randy M.
“We had trouble with our hot water/broiler suddenly not working while at our vacation home. We are not up to date on all the features of the home so we had no idea what could have happened. We called and spoke with “John” giving him the i formation we had. He immediately walked us through the possibilities of what may be wrong. After a short time he had narrowed it down to our wall thermostat being set incorrectly at “away”. Therefor shutting down the hot water temperature. He’s awesome! Thank you for your help!”
– George L.
- George L.
“We had trouble with our hot water/broiler suddenly not working while at our vacation home. We are not up to date on all the features of the home so we had no idea what could have happened. We called and spoke with “John” giving him the i formation we had. He immediately walked us through the possibilities of what may be wrong. After a short time he had narrowed it down to our wall thermostat being set incorrectly at “away”. Therefor shutting down the hot water temperature. He’s awesome! Thank you for your help!”
– George L.
- George L.
“Logan came to our home and took the extra time to make sure our kitchen faucet worked right! He was very kind, personable and above all very hard working! Appreciated his attention to detail and not giving in on a difficult task and he did it amazingly! Thanks Logan!”
– Chad R.
- Chad R.
“Logan came to our home and took the extra time to make sure our kitchen faucet worked right! He was very kind, personable and above all very hard working! Appreciated his attention to detail and not giving in on a difficult task and he did it amazingly! Thanks Logan!”
– Chad R.
- Chad R.
“We arrived home after a day working at Deer Valley to find the master bedroom temperature at 61 degrees. We normally leave the temp at 65. We raised the temp but after an hour the temp had not increased. As it was too late to call we waited until morning to contact Ponds to report the need for a service visit. The office informed us that John Wood's appointment in Park City had cancelled and he could arrive shortly. That was great news.
John arrived about 30 minutes later and proceeded to check out the furnace. He discovered that the air fan that serves the combustion chamber had failed which prevented the gas igniter from operating which shut down the gas flow – an appreciated feature. He called the office to establish whether a new motor was available and informed us that he could have a new motor at the house for installation between 2 and 3 PM that day. We advised him that we had an appointment in Orem but would be able to return by 3PM. We also indicated that we would call the office to let John know when we were enroute to coordinate times. We arrived at the house at 2:55 and John had beat us by 5 minutes. He installed the new motor and had the furnace up and running within a short time. Ponds support and John's prompt arrival on a day with temperatures in the single digits during the evening hours was wonderful and much appreciated. Thank you.”
– Terry B.
- Terry B.
“We arrived home after a day working at Deer Valley to find the master bedroom temperature at 61 degrees. We normally leave the temp at 65. We raised the temp but after an hour the temp had not increased. As it was too late to call we waited until morning to contact Ponds to report the need for a service visit. The office informed us that John Wood's appointment in Park City had cancelled and he could arrive shortly. That was great news.
John arrived about 30 minutes later and proceeded to check out the furnace. He discovered that the air fan that serves the combustion chamber had failed which prevented the gas igniter from operating which shut down the gas flow – an appreciated feature. He called the office to establish whether a new motor was available and informed us that he could have a new motor at the house for installation between 2 and 3 PM that day. We advised him that we had an appointment in Orem but would be able to return by 3PM. We also indicated that we would call the office to let John know when we were enroute to coordinate times. We arrived at the house at 2:55 and John had beat us by 5 minutes. He installed the new motor and had the furnace up and running within a short time. Ponds support and John's prompt arrival on a day with temperatures in the single digits during the evening hours was wonderful and much appreciated. Thank you.”
– Terry B.
- Terry B.
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